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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 1130 reviews
85%
Recommend This Property

Ratings Breakdown

1130reviews

  • 5 Stars
    642
  • 4 Stars
    230
  • 3 Stars
    119
  • 2 Stars
    76
  • 1 Stars
    63

Not a business traveler friendly hotel

By

May 27, 2017

platinumelite

This property was hosting a dog owners group that had pretty much taken over the property. I was not informed about this in advance and felt like I was staying in a kennel. I will not use this property in the future and recommend business travelers avoid this hotel

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Great Experience for local

By

May 27, 2017

I have had the pleasure of staying at Crown Plaza Hotels abroad and the quality is a bit more. The breakfast was an additional charge but amounted to a continental style buffet experienced at much lesser hotels. Drinking water was extra. I did not expect that. Other than that it was sufficient for a quick stay were having a place to sleep was the main concern. Overall more like a three star rating on an international level.

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A welcome good night's sleep.

By

May 26, 2017

platinumelite

Please see previous comments as answered in previous questions.

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Disappointed. Noisy and room left unsecured.

By

May 24, 2017

It was bad enough with room opening directly onto noisy exhibit hall which stayed active up to two in the morning -- virtually impossible to sleep -- but our room was left unsecured with the door wide open. Most of the staff were polite and pleasant but unable to rectify problems such as leaving the exhibit hall lights on all night.

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Comfortable bed

By

May 24, 2017

Great bed great pillows, great food in restaurant,concierge and bell service was outstanding along with the great housekeeping

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Crowne Plaza Louisville Kentucky

By

May 22, 2017

club

Courteous staff. Everything you would expect from the crowne plaza.

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Not my choice for future stays.

By

May 22, 2017

club

See prior comments. I will not return to this hotel. The rooms need renovated and the restaurant needs a complete overhaul including management.

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Excellent hotel!!

By

May 18, 2017

club

Everything was perfect. No complaints. Everything was clean. The beds were comfortable. The pool and exercise room was very nice. Even had a lifeguard on duty. The restaurant was excellent. The staff were very nice.

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Okay

By

May 17, 2017

club

Okay I should not have to write a review if I do not want to. I already expressed my CONCERNS and told you I would not be back.

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Very nice clean room

By

May 16, 2017

Our stay was very nice, the staff was super friendly and the room was great. Very clean and comfy. Overall our stay was enjoyable.

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First timer

By

May 16, 2017

club

Experience from booking to checking in and out was awesome and very easy flowing. Only downfall was my rewards. Didn't ask info or anything. Staff was stupendous, smile, helped, fast, and efficient! Stay again.

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outstanding stay

By

May 15, 2017

platinumelite

Even though this is a little older property it is well maintained and staffed with great service.
This was my second stay and I can't wait until my business travel takes me to Louisville again. The restaurant is very good . I ate in the bar and had great service. Front desk recognized my IHG status and upgraded my room without having to ask. The room was great for working. Lots of outlets and good lighting. The location is easy for getting around Louisville, too. This is a 5 Star review and happy to give it.

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