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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 1081 reviews
85%
Recommend This Property

Ratings Breakdown

1081reviews

  • 5 Stars
    611
  • 4 Stars
    221
  • 3 Stars
    117
  • 2 Stars
    73
  • 1 Stars
    59

Suites Need An Update

By

March 29, 2017

club

The hotel was booked except the availability of a King suite. I have been very pleased with all of the amenities and staff at this location. However, I felt the price for the suite was not in accordance with the amenities and perhaps the suites need to be upgraded. Furniture outdated and bathroom could use a good caulking. A secure vault and a mini bar would also be nice. Staff is superior in every way!

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They gave away our room

By

March 28, 2017

platinumelite

We reserved a double room with a couch for 5 adults. They gave our room away before we arrived around 7pm. They told us the hotel was sold out and we had the last room. All they could do is give us a cot. In addition the sheets were starched so heavy that they felt like plastic and made so much noise none of us could sleep. It was a horrible night

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Comfortable bed

By

March 28, 2017

club

Loved the hotel real convenient to freedom hall for the farm show and truck show clean room loved it

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Highly recommend

By

March 27, 2017

club

I have returned several years and the service is consistently excellent. I have stayed at other CP and this hotel has always had a friendly and extremely attentive staff. Very patient even when being overwhelmed at check in time with large groups. It is one of the reasons I return to this annual event.

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Stay in Louisville

By

March 25, 2017

platinumelite

Got to see Air Force One fly by when President Trump flew in to speak across the street.

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Great hotel and shuttle service

By

March 24, 2017

club

Loved my stay as did my furry friend never wanted for anything the shuttle was always ready to pick us up and bring us ,, food was great one nite had problem with dinning other than that loved our stay and the food was good ,, had a nice night sleep brought my sleep sounds which covered up the draining water sounds from the plumbing.

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Terrible four nights

By

March 23, 2017

See previous comments. This survey is too long. I purposely try to stay at IHG properties and this one was a collosal disappointment.

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Luxury for less

By

March 23, 2017

One of the most comfortable hotel beds ever. Heat and ac very quiet. Plenty of room and lighting which is unusual. Enjoyed down time in this room.

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Clean updated rooms

By

March 22, 2017

club

My stay was very comfortable with the exception that there was no refrigerator in the room. Food is good, but menu has been condenced, not as much selection, and price is high.
Overall, it is a good hotel

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Overnight

By

March 21, 2017

Nice, clean room. I'm not sure why the staff had us congregate in a large room outside of other rooms. There was no doubt that it would be loud for the people in the rooms. There was only a small group of us but once people start talking it gets loud.

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Great stay!

By

March 20, 2017

platinumelite

Great place for a business visit. The rooms are spacious, updated and comfortable.

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Overnight stay

By

March 20, 2017

Comfortable accomodations. Bed and pillows were so comfy...I slept like a baby

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