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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 704 reviews
76%
Recommend This Property

Ratings Breakdown

704reviews

  • 5 Stars
    308
  • 4 Stars
    177
  • 3 Stars
    88
  • 2 Stars
    69
  • 1 Stars
    62

Needs remodeling

By

June 24, 2017

club

Hotel is expensive, so would recommend additional funds allocated to needed remodeling

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Super family friendly hotel

By

June 22, 2017

We stayed here as my husband competed in the Ironman event and we needed somewhere that would fit our whole family. This hotel exceeded our expectations. They allowed us to bring our dog, ensured we had adjoining rooms and gave us wonderful service from the initial booking through to check out. We would definitely stay here again.

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There are better options

By

June 20, 2017

Hotel was outdated and room service entered the room with just a brief knock at 9:15 am waking me up.

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comfortable room temperature.

By

June 20, 2017

club

comfortable room temperature. Fitness center was nice but extremely hot.

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Tiny beds. Awful smell.

By

June 19, 2017

club

The air conditioning also did not work. There was an awful smell throughout the hotel. The temperature was very hot in the hotel. The thermostat in the room said 59 degrees, but it was a sauna. Then the maintenance man brought us a broken box fan.

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In need of renovation ASAP to keep with the Crowne Plaza level

By

June 16, 2017

I understand the Crowne Plaza chain is working on renovations but this property needs to be done sooner than later.

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Good TV and bed-bad experience with shower

By

June 16, 2017

club

As indicated earlier shower problems caused by lack of maintenance

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Good value with corp rate

By

June 12, 2017

Great customer service at check in DJ was on the ball! Gave immediate attention for upgrade, snacks

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laid back leisure in luxury

By

June 09, 2017

club

pampered is the name !! you arrive in the lobby with F

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My stay

By

June 07, 2017

club

As always I had a wonderful experience at the Crowne Plaza Madison. The staff are simply amazing! I don't know how they find so many wonderfully pleasant people!

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Not military friendly

By

June 06, 2017

club

Did not honor government rate. I stayed 2 nights under the assumption I was receiving the government rate. This was official military business. Even when I asked at check in, I was told I had the government rate. When I checked out, they didn't give me the rate. I asked for a manager to review it, and they still said no. I will not recommend this hotel to anyone in the state of Michigan traveling on military orders.

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Great stay

By

June 05, 2017

platinumelite

We enjoyed the hotel, the staff was great and accommodating:)

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