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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property

Overall Experience

3.9

based on 707 reviews
76%
Recommend This Property

Ratings Breakdown

707reviews

  • 5 Stars
    309
  • 4 Stars
    178
  • 3 Stars
    88
  • 2 Stars
    70
  • 1 Stars
    62

Nice stay

By

June 26, 2017

club

Clean and nice place to stay for our time in Madison

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Great nights rest

By

June 26, 2017

platinumelite

I haven't stayed at the Crown Plaza for about a year. I was pleasantly surprised by the upgrades since my last stay. Very good value for the money.

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Would no recommend this hotel

By

June 25, 2017

platinumelite

This is not at Crown Plaza level of ambience. Everything was worn. Our toilet was not functioning and we received no attention from the general manager, nor from customer services on the IHG website.

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Needs remodeling

By

June 24, 2017

club

Hotel is expensive, so would recommend additional funds allocated to needed remodeling

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Super family friendly hotel

By

June 22, 2017

We stayed here as my husband competed in the Ironman event and we needed somewhere that would fit our whole family. This hotel exceeded our expectations. They allowed us to bring our dog, ensured we had adjoining rooms and gave us wonderful service from the initial booking through to check out. We would definitely stay here again.

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There are better options

By

June 20, 2017

Hotel was outdated and room service entered the room with just a brief knock at 9:15 am waking me up.

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comfortable room temperature.

By

June 20, 2017

club

comfortable room temperature. Fitness center was nice but extremely hot.

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Tiny beds. Awful smell.

By

June 19, 2017

club

The air conditioning also did not work. There was an awful smell throughout the hotel. The temperature was very hot in the hotel. The thermostat in the room said 59 degrees, but it was a sauna. Then the maintenance man brought us a broken box fan.

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In need of renovation ASAP to keep with the Crowne Plaza level

By

June 16, 2017

I understand the Crowne Plaza chain is working on renovations but this property needs to be done sooner than later.

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Good TV and bed-bad experience with shower

By

June 16, 2017

club

As indicated earlier shower problems caused by lack of maintenance

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Good value with corp rate

By

June 12, 2017

Great customer service at check in DJ was on the ball! Gave immediate attention for upgrade, snacks

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laid back leisure in luxury

By

June 09, 2017

club

pampered is the name !! you arrive in the lobby with F

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