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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 929 reviews
85%
Recommend This Property

Ratings Breakdown

929reviews

  • 5 Stars
    486
  • 4 Stars
    239
  • 3 Stars
    96
  • 2 Stars
    57
  • 1 Stars
    51

Terrible. Don't stay here

By

July 19, 2017

The guest bed was impossible to sleep on and we wasted 3 hours trying to ask the staff to find an alternative bed for my sister to sleep. Our complaints were ignored, then hand-balled around to various staff, until we finally went down to the front desk in person at 2am to complain.
The room service was atrocious - soggy, old sandwiches.
The attitude of the staff was abominable.
The fold out couch in the living room area of our suite had a suspicious large white stain on it.
I could go on...
There is nothing good to report about this hotel, whatsoever.

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Excellent hotel

By

July 14, 2017

club

I have visited this hotel many times on days out
But never stayed overnight
This hotel is fantastic in all aspects
From the time myself and my hen party arrived I knew we were going to have an amazing time
Reception staff were wonderfully friendly
Hotel lobby is very lush
Perfectly clean with a calm ambient atmosphere
Spa is beautiful, relaxing and staff were again wonderful
Food was amazing
And price was the best thing
Amazing hotel would defiantly recommend

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Everything but a good night's sleep

By

July 14, 2017

club

Unfortunately, a good sleep before events scheduled for the following day was the most important factor during this stay. Everything else was pretty much 10/10 but guests, both in surrounding rooms (rowing loudly with lots of swearing) and outside, were loud well into early morning from 10pm.

Worst thing however, was that our room was over the delivery area and staff do not seem to have been there trained on minimising nuisance noise. 7am: Loud, beeping, reversing beacon on lorry which was then left with engine running whilst staff banged metal cages around and shouted to each other. A

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leisure trip

By

July 13, 2017

club

Excellent facilities fantastic staff and a quiet area to stay felt well rested

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Great service with very accommodating manager

By

July 13, 2017

club

We had our elderly, partially disabled mother with us who would need to be in the same room as my sisters so that they can keep an eye on her during the night. Hotel management obliged us by putting a spare bed in one of our rooms, but did warn us that the bed would not be very comfortable, which we acknowledged and accepted - as our mother isn't very big and heavy, this was not an issue for her. She was comfortable in the knowledge that she was sharing a room with her daughters. We felt grateful to the manager for understanding our needs and for being so accommodating, flexible and courteous about it - some managers would stick by the standard procedures laid down rather than adapt to our situation.

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Very pleasant stay!

By

July 10, 2017

club

Really recommend the overnight spa package although highly recommend pre-booking treatments as many weren't available. All spa facilities were great although slightly annoying to walk through the gym to get to the swimming pool, sauna etc. The hotel itself very clean and all staff extremely friendly. Will definitely come back again!

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Good nights sleep!

By

July 10, 2017

Ticks all the boxes for me!!!!!!!!!!!!!!!!!!!!!!!!

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Business stopover

By

July 07, 2017

Good leisure facilities. Hotel looking a bit dated now as been staying for nearly 20 years (pre Crowne Plaza). Disappointed that not served espresso with breakfast..... all other Crowne Plaza hotels do!

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Overnight stay

By

July 07, 2017

Main hotel is clean and well appointed, buffet dinner was excellent.
Great grounds if you want a run in the countryside, stay away from the apartments around the back, i stayed in them once and it was not a good experience.

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Overpayment taken

By

July 07, 2017

club

The stay was lovely but after being overcharged by £350 it spoilt the whole experience.

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I've told you enough

By

July 06, 2017

club

Hotel and room excellent main problem is shortage of staff and not enough attention to detail.

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Fun

By

July 06, 2017

We spent one night at the hotel on the Family Colchester Zoo package. The hotel was relaxed with friendly staff and our room was spacious and comfortable. The swimming pool provided a fun environment for our 3

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