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Rated 4.5 out of 5 by 351 reviewers.
Rated 5.0 out of 5.0 by Excellent for business and pleasure. Upon arrival we were quickly approached by the valet, the front desk made checking in very simple and fast. Rooms very clean, tidy and spacious and very comfortable. The hotel is very close to everything you would want to do in Manchester. June 7, 2014
Rated 5.0 out of 5.0 by Great stay, great location Really pleased with the location of the hotel, close to virtually everything in terms of nightlife. Band on the wall just round the corner. Room was comfy, clean and of a standard you'd expect when paying the nightly rate. Corner room on the 8th floor had great views. Will be staying again. June 4, 2014
Rated 3.0 out of 5.0 by Nice hotel. But did not feel welcomed This was the first time I have stayed at this hotel. My first impressions were that I felt not welcomed. I'm an ing reward customer and stay a lot in various holiday inns. I always get greeted as an ing reward customer but on this occasion I was not. Also for this first time I was asked to have 50 pound changed to my card for drinks and food bills on the room. I have never come a cross this before and felt very awkward. Also when we did use our room card at the bar later on, we were refused as we the credit was not put on the room. Luckily the bar staff checked this and was later rectified. However we were very embarrassed. The room looked clean but we could see clearly that there was damage on the gloss dressing table and there were visible stains on the carpet. Also I was not happy that you have to request the fridge to be unlocked. Never come across this before. The room was too warm and you could not get the air on below 19 deg. Overall our stay was ok. Possibly my expectation are to high. But every ing hotel I stay at seems to have higher standards of customer care and experience. June 4, 2014
Rated 5.0 out of 5.0 by Friday Night in Manchester As good as always, even with several crying and screaming girls outside our window. Apparently 5 seconds of summer were staying and teenage girls camped out to catch a glimpse!!!! The hotel was clean, friendly and we had an excellent steak in The Glasshouse Restaurant. Breakfast was hot scrummy and plentiful. Fourth stay here and will only stay here in Manchester again, again and again. Thank you. June 3, 2014
Rated 4.0 out of 5.0 by Great comfortable base for a weekend away Great location for shopping in Manchester and attending concert at Etihad Stadium. Staff were welcoming and informative about transport around Manchester and using the tram. June 2, 2014
Rated 3.0 out of 5.0 by Fresh, vibrant decor but uncomfortable pillows The room looked very vibrant with appropriate use of colors, but not overdone. It had a fresh feeling compared to the usual flare of chain hotels. We didn't like the pillows at all, they were very uncomfortable. The height as well as the shape were a bit odd and both of us were unable to sleep properly throughout the night. As a primary purpose of a hotel is to enable a good night's sleep, I wouldn't recommend this hotel until that was resolved. June 2, 2014
Rated 5.0 out of 5.0 by Wonderful Staff and Hospitality Recently stayed for 3 nights on a business trip to Manchester and I was truly delighted with your hotel and in particular the friendliness and courtesy of your staff. Particular thanks to Joel in hospitality along with Girma and Maryenn on the Front Desk and Andrew in the Bar / Restaurant. It was a delight to visit your hotel and I would have no hesitation visiting again or indeed recommending your hotel to friends and colleagues alike. My sincere thanks. June 2, 2014
Rated 5.0 out of 5.0 by Perfect Choice for a couple of Days Break in the City Nothing to fault, staff first class, sleep quality perfect Breakfast as you would expect nothing was a problem June 1, 2014
Rated 5.0 out of 5.0 by Excellent Hotel My fiancée and I stayed at the CP MCC for one night to celebrate our engagement with family and friends locally and the Hotel was excellent, as ever. Upon check-in I was greeted as a Gold IHG member and offered either complimentary points or a drinks voucher, we chose the former. When we checked into our room, the Hotel had made a little towel arrangement on our bed, as it was the night of our engagement party, which was a lovely touch. We didn't really utilise many of the facilities of the Hotel this time round, as we were out of the Hotel for most of the evening until the early hours, but what staff we did see, they had a friendly demeanour and upon check-out we were greeted with friendly staff at the reception desk. We also didn't use the Club Lounge this time either, but it looked clean and well stocked. We both love the Hotel and our experience this time round, coupled with other stays here leave us both in no doubt that we will be returning to the CP MCC when we chose to come back to Manchester. May 31, 2014
Rated 5.0 out of 5.0 by Amazing Room When we arrived at the hotel, checking-in wasn't a problem, was very quick and easy. The room was fantastic, loved every second of staying there. Staff were very helpful as after checking out they kept our luggage safe whilst we went shopping for a few hours. Came back to collect after a while and everything was as we'd left it. Very clean, was provided with plenty of towels and complimentary shower gels/soaps. Beds were very comfortable, overall a great stay and would definitely book again! May 31, 2014
Rated 3.0 out of 5.0 by Satisfactory stay, but good location and fairly good rooms Booked a weekend to visit friends in Manchester, and had booked two rooms for 4 of us, all under my account. Check-in was carried out in very much a perfunctory manner. One room's keys had already been prepared, but the second room was not (despite all being on the same booking). No real friendliness at all, and it seemed other people at the front desk had a similar glum attitude. We were provided with two rooms next to each other on the 3rd floor and despite being a IHG Platinum, no upgrade was provided. I have to admit that I don't expect room upgrades, but I was a little surprised at the lack of availability. Even a room on a higher floor would have been nicer. Hotel room whilst compact seemed fairly nice and did have comfortable beds, but I could unfortunately hear some road noise, especially when buses came past. Not ideal, but I was not really bothered about changing rooms, especially when it was going to affect all four of us. Thankfully I had ear plugs! Hotel does provide free wifi, but it is basic wifi which you have to log into each time you use it, and it is the same as provided to all guests. This is in complete contrast to what is delivered at most IHG properties these days where IHG elites are offered the high speed internet offering for free. Not the biggest of issues, but it was quite slow and phone reception on my carrier was 1 bar at best, so my options were limited. Breakfast was ok, although the service on the first day was a little chaotic. Fortunately the following morning, things did appear to go fairly smoothly. Interestingly a late check-out request for 14:30 was denied, which I think is the first time I have been denied a request since I have been an IHG Platinum which is unusual. Again, hopefully this indicates this hotel has healthy bookings. Check-out was fairly efficient, however again staff appeared to not be particularly happy. None of the usual "how was your stay?" mentioned and on my check-out I was actually dealt with by one of the managers! I would certainly not go out of my way stay at this CP again in the future, especially as an elite. However, the rooms are fairly reasonable, and the location is good. I would obviously love to see a little more sound insulation for the lower rooms, and I do hope the management team hand out a few happy pills to cheer the staff up. May 29, 2014
Rated 4.0 out of 5.0 by Business Stay Friendly hotel, in a good location (once you make the effort to explore the area). Staff are attentive, helpful and understanding. May 27, 2014
Rated 1.0 out of 5.0 by Never staying again. We extended our stay to 2 nights but the reservations were made separately. We called the day before and asked for the reservations to be joined so there would be no issues with being moved out of the room. Upon checkin we found this had not been done so asked for it again. We asked a third time before going to bed on the first night. Despite asking 3 times our room keys were not activated for both nights and upon returning to the hotel in the afternoon we could not access our room. The woman on reception refused to simply reactivate the room key and insisted on escorting me to the room and making me describe the room before she would allow me in. She was incredibly rude and I felt like a criminal when this was clearly an error on the hotel's part. Housekeeping was also unacceptable - our tea service was not replenished after the 1st night and they refused to give us extra towels. When we checked out we were told there were additional charges which we did not incur. We refused to pay for these, but the hotel charged my credit card after we left. I will never stay in this hotel again, the staff are totally unacceptable for a Crowne Plaza. May 23, 2014
Rated 4.0 out of 5.0 by No upgrade available Nice hotel in a good location but once again there was no upgrade available for club card holders, this seems to be the norm now May 22, 2014
Rated 4.0 out of 5.0 by great service excellent service staff were helpfull and very quick The air conditioning was not cold enough there were four of us in the bedroom Breakfast was very good end excellent value The bedroom price was expensive due to athletics would def stay again if price was lower May 22, 2014
Rated 4.0 out of 5.0 by Staff During my stay, staff were excellent and went out of their way to help in whatever way they could. Highly recommend a stay at this hotel. May 18, 2014
Rated 5.0 out of 5.0 by I always choose to stay here when in Manchester Great rooms and comfortable beds and excellent breakfast. Thanks again! May 17, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and convenient We stayed for one night as we were going to a concert at the Arena, which is close by. When we were choosing a hotel, the location was one of the reasons we decided on this one, but it also worked out to be the cheapest! It's really handy for the city centre, there's a car park just across the road and it's not too far from Victoria train station. Checking in was quick and efficient, the room was clean and very comfortable, and the extra items we asked for from housekeeping arrived pretty much straight away. We found all the staff to be friendly and very attentive, even in the bar (which was very busy on an extremely rainy Saturday night!) Breakfast was great - really one of the best hotel breakfasts I've come across. I've stayed in a few different hotels in Manchester, but this one will definitely be my first choice next time. May 15, 2014
Rated 4.0 out of 5.0 by Good...ish We have stayed at this hotel 3 times recently and always been very satisfied. Overall we had a very good stay this time but unfortunately we had to pay full price for breakfast as the receptionist didn't open a tab for us when we arrived and we were told it couldn't be changed when we went down for breakfast. We then got a knock on our door at 11.00 o'clock and was asked to leave our room even though we had booked to stay until 14.00. (though after explaining to the gentleman he did say we could stay). We will come back but think more care should be taken when booking guests in. May 15, 2014
Rated 4.0 out of 5.0 by 舒适整洁 预定时预定的双床房,到达时,前台说没有了,经过我们要求还是很积极的帮我们咨询了,并且成功了。房间里,床很大,但是房间有点暗,因为房型关系,一大半是墙壁。晚上没有客房服务了,想要浴巾什么没办法提供。不过要求晚退房,还是答应了。服务态度算不错。楼下的酒吧坐着喝酒水饮料也还行,就是品种还可以再多一点。 May 14, 2014
Rated 5.0 out of 5.0 by A wonderful city stay. Our first time at this hotel which met all our requirements such as quiet, clean and central to the city, it ticked all the boxes. The staff were friendly and helpful and the room was very clean, the bathroom spotless. The hotel was within walking distance (about 10 mns) to the city centre but only 3 mins from the Arndale Centre and Printworks. Would thoroughly recommend and will use again. May 12, 2014
Rated 5.0 out of 5.0 by Good First visit at the hotel. Expiring was very good. Great location. Friendly staff. See you at next season. May 11, 2014
Rated 5.0 out of 5.0 by Wonderful as usual Great stay once again - many thanks Crowne Plaza Manchester! Really pleasant and kind staff - their professionalism and speed of sorting out issues or enquiries are faultless. The club rooms are clean, tidy and comfortable. The Club Lounge makes your stay very pleasing with a relaxed atmosphere - need more chairs though! Overall wonderful as usual. I had a problem with my room key card but it was sorted very quickly and professionally - very pleased with the service. May 9, 2014
Rated 5.0 out of 5.0 by Fantastic service Well what can i say...could not find one fault,our whole experiance was fantastic from start to finish,the staff could not do enough for us,we will stay here again. April 30, 2014
Rated 5.0 out of 5.0 by fantastic staff My family and I love staying in this Hotel. The Staff are fab and friendly and extremley helpful/ April 23, 2014
Rated 5.0 out of 5.0 by How hotels should be We stayed as part of a few days away to celebrate our daughters birthday. After spending many nights away all over the world for both business and pleasure from basic hotels through to high end 5 star properties. I have to say that this hotel is truly a must visit if you are intending to visit Manchester city. The hotel is very well presented and spotlessly clean, the staff are exceptionally friendly and really made a difference to our experience. As a Platinum Elite member I was automatically upgraded to a Club floor room with complimentary access to the Club Lounge, with all of the usual benefits, the club lounge at this property is better than any I have experienced in the UK, with a wide selection of drinks and tasty canapés on offer served to you in very pleasant surroundings with panoramic views over Manchester city centre. We stayed using a dinner bed and breakfast shopping package, which included a prepaid Mastercard for each of us. Both dinner and breakfast were excellent with a wide choice on offer and dinner also included a "champagne" cocktail and wine with the meal a lovely touch. Even our daughter was rewarded with a little junior cocktail of her own, a birthday card from the restaurant manager and a hand crafted birthday cake from the chef. If I can add one small negative, the free IHG Member internet is very poor (connection kept dropping and SO SLOW), fortunately we have unlimited data tariff on Mobile so was not a big issue for us. April 20, 2014
Rated 5.0 out of 5.0 by Your staff are your biggest asset We had a lovely weekend at the Crowne Plaza. We had an interconnecting room so our children had a double bed each, we had a king size (and a disabled bathroom which wasn't necessary as we are fortunately able bodied but we had been told it would be a disabled room). Our over riding impression of the hotel is that your staff are extremely hospitable and welcoming. Reception greeted us warmly and gave us lots of info re trams, places to see, maps of city and trams etc on arrival. Didn't catch her name but she was from Argentina and was at uni in Manchester. We found the breakfast staff also very friendly, especially Ana who chatted warmly to us and remembered us the next morning and asked how our previous day had been on the old Trafford tour. Little things like that make the difference. So I would recommend this hotel, really handy for Shops and tram stops to rest of city. Great staff. Comfortable room. April 16, 2014
Rated 4.0 out of 5.0 by Holiday to meet family Great location. The travel agent had booked the wrong month but hotel staff quickly sorted this out. Cost us more but goes to show you have to check your booking slip for accuracy. April 12, 2014
Rated 5.0 out of 5.0 by Great Hotel Good location, friendly helpful staff, great rooms. April 9, 2014
Rated 5.0 out of 5.0 by 2nd time back fab fab again Absolutely love the location for shopping, eating and relaxing.... Hotel stylish moderne and clean... Will be back x April 9, 2014
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