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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.8

based on 681 reviews
71%
Recommend This Property

Ratings Breakdown

681reviews

  • 5 Stars
    305
  • 4 Stars
    151
  • 3 Stars
    81
  • 2 Stars
    76
  • 1 Stars
    68

Unresponsive Front Desk

By

May 26, 2017

club

Hotel was ok, but expected better service from a Crowne Plaza property.

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Bad experience, good recovery, but left with bad taste for this hotel.

By

May 25, 2017

club

Arrived evening of Thursday May 18th. Discovered that outlets in lamps do not work, oh well, no big deal. No problems Friday, requested that room not be cleaned. Saturday, left at 9am, housekeeping was on floor. Returned at 2pm, room not cleaned, but housekeeping still on floor. Back at 6pm, room not cleaned. Call front desk and complained. Waited an hour. Finally front desk brought requested items and changed trash. Sunday, gone all day, room still not cleaned. Spoke to manager and Bill was adjusted.

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review

By

May 24, 2017

Was very disappointed that Crowne Plaza was so inferior to Holiday Inn Express and Holiday Inns

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Lack of concern from the front desk

By

May 24, 2017

Discovered there was no phone in the room....how is that possible?
Leaky toilet, alerted front desk, but never got fixed!
First morning no wake-up call since no phone. Second morning, did not provide a wake-up call after requesting it.
Overall the front desk was courteous and kind BUT very low level of concern.
Breakfast was supposed to be included, but it was NOT for the price we went elsewhere.
Housekeeping did do a great job!

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Good location and friendly staff

By

May 23, 2017

club

Good location and the shuttle bus was handy. It saved us using taxis.
Staff were friendly and helpful
Clean rooms and comfy beds.

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Friendly, helpful, clean, convenient

By

May 22, 2017

club

Friendly, helpful staff made me feel very welcome in the heart of Gospel

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clean, comfortable

By

May 22, 2017

club

This is a decently reasonably priced hotel. My only complaint is the lack of any stretching/yoga area in the fitness center and the wonky thermostats in the guest rooms.

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Convenient to downtown events, great stay overall

By

May 21, 2017

club

My first time at this Crowne Plaza, overall I was very satisfied. It's convenient to all the downtown/Beale St. activities. Great breakfast, though not complimentary, still a good deal. The staff was exceptional and really made my stay enjoyable. Very professional and very helpful.

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Blues and Jazz Tour

By

May 20, 2017

club

Our visit to the Crowne Plaza in Memhis was part of a pre-arranged trip. However, we enjoyed our stay there and would use the Crowne Plaza if we travel to Memphis again. The only change we would suggest, is to provide shuttle service from the airport.

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good size room

By

May 20, 2017

club

overall good hotel , easy to find
plenty of parking , great breakfast
they do have bar but I didn't get chance to go there

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N/a

By

May 20, 2017

Shun/Shon was great. The staff was awesome! Tito Jackson was there.

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Great location

By

May 18, 2017

club

Located just off the interstate and close to attractions. They even offer a shuttle. Friendly staff

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