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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.8

based on 726 reviews
72%
Recommend This Property

Ratings Breakdown

726reviews

  • 5 Stars
    336
  • 4 Stars
    157
  • 3 Stars
    85
  • 2 Stars
    78
  • 1 Stars
    70

Renovations look nice but staff needs retraining

By

July 23, 2017

platinumelite

My family and I stayed here for a couple of nights. They have done a nice job at rehabbing what is an old facility. Unfortunately, I found the beds to be too small and firm for my taste. Also, despite the air conditioning, the entire hotel felt humid the entire time we were there. Those things I can get over. What I think the management team should focus on is tweaking some of the training for staff. The parking policy was not explained to me at check in. I had a problem with the shuttle service and a snotty comment made by the driver when they ran out of room after having us wait for almost 30 minutes. When I asked the attendant for a cab, he disappeared, only to show up after I called for my own Uber ride and they had showed up. I had high hopes for this property, but will not be staying here again.

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Great hotel and staff

By

July 22, 2017

club

Wonderful. Enjoyed my stay while traveling for school and business

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comfortable bed

By

July 20, 2017

club

Excellent service. The room was very clean and comfortable. The view of downtown was nice as well.

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Good experience.

By

July 20, 2017

club

Good:
Clean, good staff, convenient. Really nice rooms. Good sleep. Good value as to room.
Very convenient to St. Jude Children's Hospital.

Not So Good:
No breakfast, but good coffee.

Golddigger:
Parking at $17 , really?

This survey took a good bit more than 10 minutes.

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Great place to stay and not pay an arm and leg

By

July 19, 2017

club

Great venue and property for activities in downtown Memphis. The staff were friendly and helpful. Room was comfortably large enough for a family of four. It was very clean and inviting. The pool is outdoor and we had fun swimming in it. Highly recommend the property if you are staying in the area.

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Bad experience

By

July 18, 2017

club

Breakfast was not good for the price I paid $40 for water eggs and no bacon was ever restocked. When you have kids and they don't eat sausage that was a problem. Also the wait staff was not very attentive. She brought the wrong beverage and was never around.

Also for the first time ever my car was hit in the parking lot.

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Memphis

By

July 17, 2017

Hotel has been remodeled since the last time I was there. Looks great. The staff are very friendly and helpful. Highly recommend.

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Staff

By

July 15, 2017

club

Great staff,Cleo, Brittany, Alton, termena and omelette guy

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Hi

By

July 15, 2017

club

It was ok I really don't like having to fill this part out !!!!!!!!!!

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Great hotel!

By

July 14, 2017

club

Really great hotel! Staff was very friendly. The breakfast was delicious and a great bargain (Always love it when fresh raspberries and blackberries are an option). Very clean.

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comfortable bed and great service

By

July 13, 2017

platinumelite

close to beale street, lots of attractions in dwntwn area. Every staff member made me feel welcome and at home.

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Didn't get my money's worth

By

July 12, 2017

club

For what I paid, I didn't get my money's worth. I could literally walk to the hotel across the street and have a better experience.

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