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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.8

based on 678 reviews
71%
Recommend This Property

Ratings Breakdown

678reviews

  • 5 Stars
    305
  • 4 Stars
    151
  • 3 Stars
    78
  • 2 Stars
    76
  • 1 Stars
    68

Lack of concern from the front desk

By

May 24, 2017

Discovered there was no phone in the room....how is that possible?
Leaky toilet, alerted front desk, but never got fixed!
First morning no wake-up call since no phone. Second morning, did not provide a wake-up call after requesting it.
Overall the front desk was courteous and kind BUT very low level of concern.
Breakfast was supposed to be included, but it was NOT for the price we went elsewhere.
Housekeeping did do a great job!

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Good location and friendly staff

By

May 23, 2017

club

Good location and the shuttle bus was handy. It saved us using taxis.
Staff were friendly and helpful
Clean rooms and comfy beds.

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Friendly, helpful, clean, convenient

By

May 22, 2017

club

Friendly, helpful staff made me feel very welcome in the heart of Gospel

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clean, comfortable

By

May 22, 2017

club

This is a decently reasonably priced hotel. My only complaint is the lack of any stretching/yoga area in the fitness center and the wonky thermostats in the guest rooms.

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Convenient to downtown events, great stay overall

By

May 21, 2017

club

My first time at this Crowne Plaza, overall I was very satisfied. It's convenient to all the downtown/Beale St. activities. Great breakfast, though not complimentary, still a good deal. The staff was exceptional and really made my stay enjoyable. Very professional and very helpful.

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Blues and Jazz Tour

By

May 20, 2017

club

Our visit to the Crowne Plaza in Memhis was part of a pre-arranged trip. However, we enjoyed our stay there and would use the Crowne Plaza if we travel to Memphis again. The only change we would suggest, is to provide shuttle service from the airport.

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good size room

By

May 20, 2017

club

overall good hotel , easy to find
plenty of parking , great breakfast
they do have bar but I didn't get chance to go there

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N/a

By

May 20, 2017

Shun/Shon was great. The staff was awesome! Tito Jackson was there.

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Great location

By

May 18, 2017

club

Located just off the interstate and close to attractions. They even offer a shuttle. Friendly staff

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Overall good experience

By

May 17, 2017

club

There were only a few things that I did not like about my stay. I think it's ridiculous to pay for parking at a hotel you're already paying to stay. I requested a quiet floor and it was anything but that. And the snacks were far to expensive. Over the weekend, we got 3 bottled waters, 2 bottle Dr peppers, two candy bars, and a small bag of chips. Paid around $50. Besides that, the staff and room were great.

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Wonderful stay

By

May 15, 2017

club

I would just like to thank the staff at Crowne Plaza Memphis. They are all so helpful and friendly, the best out of anywhere we have stayed! Good staff need appreciation and they certainly deserve recognition, thank you so much!

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Comfortable stay with a nice view of the city

By

May 13, 2017

club

The hotel is located in a nice area. It is very comfortable

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