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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.7

based on 1865 reviews
71%
Recommend This Property

Ratings Breakdown

1865reviews

  • 5 Stars
    724
  • 4 Stars
    424
  • 3 Stars
    287
  • 2 Stars
    251
  • 1 Stars
    179

Very nice stay!

By

April 29, 2017

club

Very pleasant stay over Easter weekend. The staff and especially the concierge were great, always greeted us when we came or left. The room was clean and the maids did an excellent job of cleaning our room promptly. While we didn't get to eat at the restaurant in the hotel friends of ours staying with us did and said it was amazing! It was a tad pricey but you are right on the corner of Canal and Bourbon. While location was nice there were quite a few beggars that hang outside the hotel and a few that like to use their megaphones first thing in the morning. Our room faced canal street, we could hear loud noises and such but thankfully it wasn't too much given the guy with the megaphone preached every morning! I was worried when I read reviews that said street noise was unbearable but it wasn't at all, not more than any other city we've stayed in. I would definitely recommend this hotel if you want to be in the action!

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great place to stay and close to everything

By

April 29, 2017

club

this hotel is very nice and clean. check in was fast and we got a nice spacious room. its close to everything the french quarter has to offer

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Great Place

By

April 29, 2017

club

Enjoyed our stay at the crowne plaza french quarter...great location, friendly staff, would definitely look into staying here again when visiting the Big Easy!

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Important messages not relayed

By

April 29, 2017

club

Important messages were not relayed, check in was later than I was told even though I showed staff my confirmation, did not receive the text I was told I would when the room was ready

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Comfortable bed, great overall location

By

April 28, 2017

club

the visit was great. We stayed in a king suite; however, the kitchenette was stocked with nothing. There were no towels (paper or cloth), no flatware, cutlery, glasses, plates - nothing. Luckily we brought our own travel wine glasses and corkscrew. The other issues involve the bathroom. Two minor: no body lotion and the towels smelled like food (reconsider your detergent). The other didn't affect us, but might affect someone else... the toilet seat was not attached completely. Overall, service was very good, especially Lulu (who was a wonderful help to us as we disembarked upon arrival) and the valet staff and concierge.

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French Quarter Fun

By

April 26, 2017

My husband and I made reservations months in advance. When we arrived there were no rooms available. They had one queen pullout for us to use. No sheets and one pillow were found in the room. The hotel gave us breakfast coupons for the inconvenience but when we went down the next morning, breakfast was over. The times on our vouchers were wrong. We were able to go back the next day and use them which was good. Eventually, we got a room but that took longer then we were told. We sat at the hotel waiting to move our things and wasted time we could have used to explore the city. When we got home I verified with my credit card how much we were charged. This was confusing as there were a few charges. I had to call and get clarification. I eventually found out I was never given any compensation for the first night as I was told from day one. The only good thing was the manager Mark understood my concern and responded promptly.

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Astor

By

April 25, 2017

Quiet comfortable rooms, but parking, and luggage assistance are abysmal. Lobby is wide open at night and front entrance is often surrounded by drunks and street people.

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Guest experience

By

April 25, 2017

club

Great experience with staff and service...highly recommend.l especially liked the location and availability
for booking.

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Staff

By

April 24, 2017

platinumelite

Very nice to deal with. Nodded at me when i walked by

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Slow

By

April 22, 2017

The overall service is slow from check in to valet. The check in line are long at peak check in times. The valet took 45 minutes to get my car. Also the hotel is located in a noisy area. The hotel should provide earplugs.

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Visit in New Orleans

By

April 22, 2017

Unpersönlich und veraltetes Hotel. Personal hochnäsig.

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Great location

By

April 20, 2017

club

The location of the hotel is great. The only issue i had was the bed was very hard.

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