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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
71%
Recommend This Property

Overall Experience

3.7

based on 1860 reviews
71%
Recommend This Property

Ratings Breakdown

1860reviews

  • 5 Stars
    722
  • 4 Stars
    422
  • 3 Stars
    286
  • 2 Stars
    251
  • 1 Stars
    179

French Quarter Fun

By

26 abril 2017

My husband and I made reservations months in advance. When we arrived there were no rooms available. They had one queen pullout for us to use. No sheets and one pillow were found in the room. The hotel gave us breakfast coupons for the inconvenience but when we went down the next morning, breakfast was over. The times on our vouchers were wrong. We were able to go back the next day and use them which was good. Eventually, we got a room but that took longer then we were told. We sat at the hotel waiting to move our things and wasted time we could have used to explore the city. When we got home I verified with my credit card how much we were charged. This was confusing as there were a few charges. I had to call and get clarification. I eventually found out I was never given any compensation for the first night as I was told from day one. The only good thing was the manager Mark understood my concern and responded promptly.

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Astor

By

25 abril 2017

Quiet comfortable rooms, but parking, and luggage assistance are abysmal. Lobby is wide open at night and front entrance is often surrounded by drunks and street people.

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Guest experience

By

25 abril 2017

club

Great experience with staff and service...highly recommend.l especially liked the location and availability
for booking.

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Staff

By

24 abril 2017

platinumelite

Very nice to deal with. Nodded at me when i walked by

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Slow

By

22 abril 2017

The overall service is slow from check in to valet. The check in line are long at peak check in times. The valet took 45 minutes to get my car. Also the hotel is located in a noisy area. The hotel should provide earplugs.

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Visit in New Orleans

By

22 abril 2017

Unpersönlich und veraltetes Hotel. Personal hochnäsig.

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Great location

By

20 abril 2017

club

The location of the hotel is great. The only issue i had was the bed was very hard.

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NOLA Astor

By

20 abril 2017

Overall standard for the purposes. I needed a fridge for meds (which I requested at time of booking) but they were not able to provide me with one. The desk staff (except for the managers) were rude, and just appeared bothered to be there. Impossible to get in to the restaurant anywhere near dinner time. I have a trip to NOLA within the year, and I haven't decided if I'll stay here again.

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Excellent hotel

By

17 abril 2017

club

The hotel was close to french quarter, fantastic food and service I will stay again next time there

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When in a pinch

By

16 abril 2017

club

The hotel is large and feels very inpersonal. It's just a place to crash. Overpriced during special events.

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Excellent stay

By

14 abril 2017

Beautiful hotel in the heart of the French Quarter. Great gym/pool and sta

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Decent Hotel in a good location

By

09 abril 2017

club

Hotel is in good location to get to most places
Rooms are decent in size and cleanliness
Rooms are somewhat noisy
Check in slow and check in staff not courteous

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