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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1191 reviews
78%
Recommend This Property

Ratings Breakdown

1191reviews

  • 5 Stars
    595
  • 4 Stars
    270
  • 3 Stars
    137
  • 2 Stars
    102
  • 1 Stars
    87

Nice location for the falls

By

June 28, 2017

platinumelite

Nice location, while service is a bit far from a resort standard, especially they charge resort fees.

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Charming Hotel but need update

By

June 27, 2017

It's my first time staying at Crown Plaza brand. I was planning to stay at the Holiday Inn but decided to give Crown Plaza a try since it is a fall view hotel. And this hotel has went above my expectation by big margin!

First arriving at the location, I was informed that I am upgraded to the King Room with Fall View and Jacuzzi. The view was stunning! I am able to see both of the American View and Canada View from the room window. The window could be bigger but the angle from the room is just perfect!

The room is a bit old and I can feel the carpet not the cleanest due to age when walking bare foot, The toilet is also the old small size one that a man would have some trouble sitting when waking up in the morning. But going to the lobby bathroom could solve the problem.

However, the best part is the bed and sleep. I went to many hotel and sleeping is usually the hardest part due to noise and bed. But the Crown Plaza is very quiet and bed is very comfortable. All my family was able to sleep very fast and never wake up at night. It was one of the best sleep in the hotel.

The Jacuzzi in the room is also one nice thing I see, although it was kind weird to have it in the room instead of bathroom. I think it is pretty good for honeymoon people, but I was on a family vacation so it's not easy to use. Thankfully there are sofa chair just outside the room, so we could sit outside while waiting for the other to finish use the Jacuzzi.

The Crown Plaza is old and could use some update, but it has the two most important thing I care: the View and the Sleep. Overall it is very good experience from the hotel. I would recommend people to come as long as they know what to expect.

One thing did puzzle me. The benefit card shows that two bus tickets are included, but I didn't get it when checking in so I had to walk long distant to the fall. Would be very helpful if I had that ticket to take the BUS

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The Falls stay

By

June 26, 2017

Excellent location to Clifton Hill. very nice hotel

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Bathroom and bedroom

By

June 26, 2017

club

Upgraded room and bigger bathroom needed. Ac should work and room should be nice and cool. Bathroom should be bigger and clean.

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Ideal für einen Trip zu den Fällen

By

June 25, 2017

Das Hotel ist Ideal für einen Trip zu den Fällen. es ist zwar etwas in die Jahre gekommen aber das macht genau den Charme aus. sehr freundliches Personal. man fühlte sich sehr gut betreut und aufgehoben.

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Excellent location, comfortable bed and great service

By

June 24, 2017

Ask for waterfalls view specifically ;-) . The rooms and beds are very comfortable. It would be better if this location advertise more local attrations especially when the purpose if the visit is identified as leisure.

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A nice experience, but overpriced

By

June 21, 2017

We chose this hotel for a weekend getaway and it was nice, although you do pay dearly for the food, parking and other amenities. The hotel is well maintained for its age and the rooms are nice but very small. No other complaints, they just failed to wow me with anything. I have stayed in a lot of IHG properties. For the price, I have seen better.

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Zimmer mit toller Aussicht, aber renovierungsbedürftig

By

June 20, 2017

Wir hatten eine Fallsview Suite gebucht und die Aussicht sowie Aufteilung des Zimmers war wie gehofft.

Leider sind die Zimmer bzw. zumindest unsere Suite stark renovierungsbedürftig und abgewohn sowie in den Ecken des alten Teppiches doch sehr dreckig und nicht gesaugt.

Klimaanlage ist auch mehrere Stunden ausgefallen ohnen dass es aktive Information ohne dass es irgendein Angebot der Kompensation gab.

Lage des Hotels ist für einen kurzen Aufenthalt excellent. Auch die Sicht vom Restaurant beim Frühstück/Dinner ist traumhaft.

Nach Renovierung würden wir jederzeit dort wieder einchecken, ansonsten würden wir es doch überlegen.

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still waiting

By

June 20, 2017

waiting for an opportunity to speak to a representative to or staff member that can verify items left behind will be returned.

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Frequent IHG guest

By

June 19, 2017

The hotel was very old and outdated. The queen size bed was small and so uncomfortable. The buffet breakfast was pricey and not a lot to offer.

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Niagara Falls Getaway

By

June 16, 2017

club

We recently stayed at the Crown Plaza in Niagara Falls and the staff went above and beyond. We were given an upgraded room which was an en suite. It overlooked the falls. We found the staff very knowledgeable when asking about the area. We would definitely stay again as it was close to the falls and restaurants. It also had a cross over leading to the Casino.

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My stay at crown

By

June 16, 2017

club

Outward it a nice hotel. Long waits for the elavators. Subpare food staff is friendly hotel is dated. And front desk has a hard time following directions and directives. Check you bill to be sure you are not being charged for services you declined up check in.

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