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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1310 reviews
78%
Recommend This Property

Ratings Breakdown

1310reviews

  • 5 Stars
    663
  • 4 Stars
    294
  • 3 Stars
    149
  • 2 Stars
    110
  • 1 Stars
    94

Great location

By

October 24, 2017

club

The Crowne certainly is in a great location the the "midway' at Niagara. Staff was super nice. Rooms are a bit vintage, but fine for a weekend that you are not in the room a lot.

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Average

By

October 23, 2017

club

For the price paid the overall experience was average. Understanding that this is an older building, the ambiance was good however, rooms could be updated especially showers. Staff was friendly however, person at reception was likely new and their English comprehension and spoken language wasn't very strong.

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Good service

By

October 22, 2017

club

Good service comfortable beds did not like the shower room a little small,tv service not to good

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Okay

By

October 21, 2017

An okay overnight stay, view of the falls was nice from our room. Location was good, parking was convenient (but booking should have indicated that parking fees are not included).

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Niagara Falls

By

October 21, 2017

platinumelite

Without exception the staff were friendly and helpful. The room was very clean providing an excellent view of the Falls. I highly recommend this hotel. The proximity to the Falls and the other attractions made my trip a relaxing and refreshing trip.

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Upgrade plus complimentary wine

By

October 20, 2017

platinumelite

The front desk staff, Quan, was courteous and acknowledge my platinum elite status. He upgraded my room and given a complimentary wine. I think I signed up for it.

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Runner

By

October 20, 2017

Excellent view and room view was nice. Run was great

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A must stay if you are visiting the falls

By

October 18, 2017

From check in to check out everything was perfect , great staff , amazing room overlooking the falls.

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Wonderful

By

October 17, 2017

club

This is our go to hotel in the falls. We are always welcomed by warm front desk staff who go above and beyond to make our stay more enjoyable. The rooms are tastefully decorated and comfortable.

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Perfect view

By

October 17, 2017

club

We had a picture perfect view of the falls from our room. The downside was that the room was small but worth it for the view of what will likely be a once in a lifetime visit!

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Two days one night family getaway

By

October 17, 2017

We stayed at the crowne plaza over the weekend- we were travelling with a 3 year old and a 7 month old baby. We were very pleased with our stay. The hotel room was spacious and very clean - the hotel staff ensured that we received a crib as well as bed rails for our toddler. We went to the water park the whole family had a blast. Lots to do for everyone! I would come bck in the future and I highly recommend staying here.

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Frequent visitor to casino, now found the best hotel

By

October 14, 2017

club

Crown Plaza and IHG have really combined to capture the guest who returns time and time again.
Thank you for providing an incredible great stay.

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