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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1184 reviews
78%
Recommend This Property

Ratings Breakdown

1184reviews

  • 5 Stars
    592
  • 4 Stars
    267
  • 3 Stars
    136
  • 2 Stars
    102
  • 1 Stars
    87

Zimmer mit toller Aussicht, aber renovierungsbedürftig

By

June 20, 2017

Wir hatten eine Fallsview Suite gebucht und die Aussicht sowie Aufteilung des Zimmers war wie gehofft.

Leider sind die Zimmer bzw. zumindest unsere Suite stark renovierungsbedürftig und abgewohn sowie in den Ecken des alten Teppiches doch sehr dreckig und nicht gesaugt.

Klimaanlage ist auch mehrere Stunden ausgefallen ohnen dass es aktive Information ohne dass es irgendein Angebot der Kompensation gab.

Lage des Hotels ist für einen kurzen Aufenthalt excellent. Auch die Sicht vom Restaurant beim Frühstück/Dinner ist traumhaft.

Nach Renovierung würden wir jederzeit dort wieder einchecken, ansonsten würden wir es doch überlegen.

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still waiting

By

June 20, 2017

waiting for an opportunity to speak to a representative to or staff member that can verify items left behind will be returned.

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Frequent IHG guest

By

June 19, 2017

The hotel was very old and outdated. The queen size bed was small and so uncomfortable. The buffet breakfast was pricey and not a lot to offer.

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Niagara Falls Getaway

By

June 16, 2017

club

We recently stayed at the Crown Plaza in Niagara Falls and the staff went above and beyond. We were given an upgraded room which was an en suite. It overlooked the falls. We found the staff very knowledgeable when asking about the area. We would definitely stay again as it was close to the falls and restaurants. It also had a cross over leading to the Casino.

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My stay at crown

By

June 16, 2017

club

Outward it a nice hotel. Long waits for the elavators. Subpare food staff is friendly hotel is dated. And front desk has a hard time following directions and directives. Check you bill to be sure you are not being charged for services you declined up check in.

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Great service, great view

By

June 15, 2017

club

Loved everything about our stay, room, view, food, staff and history!

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Niagara Falls experience

By

June 15, 2017

club

Fantastic location overlooking the Falls. Attached to Casino and Hard Rock and has a Great Water Slides park on the roof. Easy walk to the Falls and Maid of the Mist

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Great Location Boutique Feel

By

June 13, 2017

Lovely historic hotel located right in Clifton Hill area. Comfortable rooms and very friendly and professional staff.

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A delightful experience

By

June 13, 2017

Normally we do a less expensive holiday inn,but it was 28.5 years since our lastnight visit to Niagra with a 4 year old and 18 month old, We did stay then at a holiday inn,but this time we decided to splurge, View was outstanding, wonderful dinner with knowledgeable wait staff.

Only glitch was that I thought I had paid for our breakfast, but front desk said no, and I could not find details of my reservation. We ate at Starbucks.

Thank you.

Rosanna Steffen

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Great visit!

By

June 11, 2017

Love that it is an older hotel. The history was very interesting.

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Good location

By

June 06, 2017

platinumelite

Hotel is in a good location and service is good unfortunately the bathroom show some rust, i do not think is the level for a Crowne Plaza hotel

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很老的酒店

By

June 06, 2017

platinumelite

酒店很老 不过算感觉 但是前台服务人员 态度很好 连招呼都不打 每次还要等他不知道在忙个什么 之后才会问你要干嘛 完全无视客人 早餐也一般

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