Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
More Fewer Options

* Required Field

Best Available Rate Search does not include affiliation rates.

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

MANAGE A RESERVATION
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1225 reviews
78%
Recommend This Property

Ratings Breakdown

1225reviews

  • 5 Stars
    617
  • 4 Stars
    276
  • 3 Stars
    139
  • 2 Stars
    105
  • 1 Stars
    88

Comfortable bed

By

July 27, 2017

club

Good pillows!Good pillows! Nice view of the falls! That's all we heard from our daughters about the room. Also the Fallsview waterpark and the arcade and Rainforest restaurant are all walking distance away. All these amenities made our daughter's birthday memorable. This leisure trip really made her birthday great.

Read More
Read Less

Niagara Falls Trip of Memories

By

July 26, 2017

club

Thank you to the wonderful staff at the Crowne Plaza and at the Rainbow Room for making our stay in Niagara Falls a wonderful one. We had a beautiful, corner suite of rooms on the 12th floor for our stay. My parents are in their 87th year, celebrating their 60th Wedding Anniversary so our rooms and the view were of utmost importance as both my parents have serious health issues drastically limiting their mobility. The only access we had to the Falls was through the window views and the Crowne Plaza gave us exactly what we asked for!

My Dad (who now has Alzheimer's) grew up in Niagara Falls. He usually cannot remember day to day things but the Niagara Falls' memories are still very much alive, such as watching the ice lift the Canadian/US border bridge off it’s footings, collapsing the bridge onto the ice in 1938. The staff in the Rainbow Room showed my parents great respect and listened with interest, even when Dad repeated himself. They were so gracious to my parents and made them feel very special. The whole experience was wonderful! The service and meals were excellent. And, the General Brock Hotel (as my parents call it) is a piece of history and beautiful. Our two nights stay at the Crowne Plaza, Niagara, was wonderful!

Read More
Read Less

Paresh

By

July 25, 2017

Comfortable bed and great service I like it.
Clean

Read More
Read Less

Convenient Location

By

July 24, 2017

The Crowne Plaza is just steps away from area attractions.

Read More
Read Less

Fast check in

By

July 24, 2017

club

The room was to small for three people and there was no place to put your toiletries in the bathroom, no counter space. Only two of us could hook up to wifi. The bed was comfortable and the staff were friendly.

Read More
Read Less

cleaners

By

July 24, 2017

club

There are friendly, and in engaging with the customers see how they can help

Read More
Read Less

Nice hotel

By

July 23, 2017

platinumelite

Small rooms. But old world charm. Great location. Close to the falls and the hill!!

Read More
Read Less

It rained

By

July 20, 2017

Nice hotel, close to falls and restaurants .
Food in restaurant was very tasty .
Excelent view of falls from restaurant .
Prepaid parking worked well .
Seemed like a lot of local taxes boosted bill over original estimate.
All in all was a nice stay.

Read More
Read Less

falls

By

July 19, 2017

Never been to the falls in Canada and I will be back again

Read More
Read Less

Nice quality hotel

By

July 17, 2017

We stayed with the fallsview water park package. This is an older hotel so the rooms are small but the bathroom has been updated and the beds are very comfortable. It has the ambience of an older grand hotel. The staff is very friendly and helpful. The only thing I did not like was that the lower part of the window was dirty so you couldn't see the falls clearly through that part, although the top part was clean. On the plus side you could open the window for the fresh falls air. We would stay here again.

Read More
Read Less

Right in place

By

July 17, 2017

That's your place, if you wanna sleep right in front of the falls.

Read More
Read Less

Nothing Dramatic

By

July 16, 2017

Hotel was fine. Staff was friendly but did it volunteer information. I had to ask about the fireworks and for a map. Our stored luggage was MIA for a few minutes due to lack of communication.
The texting service was amazing though and all questions were answered almost immediately.

Read More
Read Less