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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 760 reviews
84%
Recommend This Property

Ratings Breakdown

760reviews

  • 5 Stars
    380
  • 4 Stars
    249
  • 3 Stars
    87
  • 2 Stars
    24
  • 1 Stars
    20

Great bed, terrible service.

By

September 30, 2016

The check in and check out processes were both some of the worst I've ever witnessed, there is also a complete disregard for IHG members and a distinct lack of training. I felt angry and stressed during both check in and check out and I speak fluent Chinese.

The bed was amazing and sleep was great.

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一次不太舒适的体验

By

September 29, 2016

地理位置还不错,在市中心,但酒店确实太老了,特别说明的是晚上居然在房间发现蟑螂,此时已是晚上十点,酒店反映还算不错,虽然后来酒店换了房,还是感觉不太舒服。

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地理位置优越

By

September 26, 2016

platinumelite

地理位置优越,位于宁波市中心,天一广场过马路就是,非常方便!酒店看上去比较老,相比之下,北楼比南楼要新一些。早上退房的时间比较长,客人较多的情况下,会排很长的队,比较浪费时间。

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位置好,性价比高.

By

September 23, 2016

酒店位于商业中心区, 附近餐饮购物方便.
酒店服务到位,硬件设施齐全,早餐丰盛.
酒店还提供地下停车场,但是看上去车位较紧张.

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房间舒适,床超大

By

September 22, 2016

club

性价比很高,在宁波最中心的位置,不行可达天一广场。吃饭很方便。大床房的床超级大,感觉是2个单人床拼起来的才可能那么大。

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位置优越,服务一流

By

September 20, 2016

club

位于中心地段,各种美食,商区就在旁边,交通方便,服务一流,遇到问题很快解决,还有迎宾水果和饮料券,下次来宁波还是会选这里。

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位置佳,服务待改善

By

September 20, 2016

大堂信息更新不及时,工作人员显得信息沟通不畅。泳池太小,太迷你。早餐品种有待进一步丰富。客房略显陈旧,新楼好一些。但是位置不错,周边比较方便。

Posted byHotelStaff
September 20, 2016
尊敬的宾客,您好,首先非常感谢您选择入住宁波凯洲皇冠假日酒店并作出详细点评!很遗憾的看到您的此次入住并不是很完美,也非常感谢您的建议,酒店会加强员工服务培训,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责,真诚期待您的再次光临!
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你是否会负责任的说话

By

September 19, 2016

入住酒店就前台说你的欢迎水果已经在房间了 听的舒服 可到了房间却没有欢迎水果 再次电话提醒前台 说送来 到第二天退房也没有看见欢迎水果 哎 退房时候就说了一声对不起 如何你们没有 直接说好了 其实也无所谓 看来你们是不在乎被欺骗的感觉

Posted byHotelStaff
September 20, 2016
尊敬的宾客,您好,首先非常感谢您选择入住宁波凯洲皇冠假日酒店并作出详细点评!很遗憾的看到您的此次入住并不是很完美,也非常感谢您的建议,酒店会加强员工服务培训,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责,真诚期待您的再次光临!
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good service and good location in Ninbo

By

September 19, 2016

close to the center of Ningbo, just one station to the train station by subway.
good service quality and nice breakfast.

Posted byHotelStaff
September 20, 2016
尊敬的宾客,首先非常感谢您选择入住宁波凯洲皇冠假日酒店并作出详细好评!酒店位于宁波最繁华的市中心天一广场,我们致力于为您提供亲切周到的入住体验,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责!
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老牌五星还是不错的

By

September 19, 2016

房间比较小,但很干净,楼下自助餐味道不错。就是前台可能不太了解流程,对我套餐里包含的300餐券不了解怎么处理,耽误了一点时间,吃早餐的时候说我不包含早餐,又去前台核实了一下,其他都不错。

Posted byHotelStaff
September 20, 2016
尊敬的宾客,您好,首先非常感谢您选择入住宁波凯洲皇冠假日酒店并作出详细点评!很遗憾的看到您的此次入住并不是很完美,也非常感谢您的建议,酒店会加强员工服务培训,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责,真诚期待您的再次光临!
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位置值得推荐

By

September 18, 2016

对面就是天主教堂,夜景很漂亮,这次有带baby入住所以选择了靠庭院的房间,虽然只是金卡会员,本人并无要求房型升级或是早餐赠送,但是办理入住时服务人员并没有因为有baby照顾下稍大的房型或相关考虑,略显遗憾

Posted byHotelStaff
September 20, 2016
尊敬的宾客,您好,首先非常感谢您选择入住宁波凯洲皇冠假日酒店并作出详细点评!很遗憾的看到您的此次入住并不是很完美,也非常感谢您的建议,酒店会加强员工服务培训,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责,真诚期待您的再次光临!
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位置值得推荐

By

September 18, 2016

晚上如果选靠窗的房间正对面就是天主教堂及天一夜景,这次因为有baby入住所以选了靠内庭院的房间,总体设施达到标准要求,评价良好,就是房间小了点,本人没提出要求服务人员也没有提出升级稍大点房间或送早餐的需求,略显遗憾

Posted byHotelStaff
September 20, 2016
尊敬的宾客,您好,感谢您入住宁波凯洲皇冠假日酒店并给予详细好评,酒店位于宁波市最繁华的市中心,距离城隍庙、集饮食与购物为一体的天一广场都只有步行几分钟路程,从宁波高铁站到酒店只需地铁2号线一站,城隍庙C出口即可直达酒店,酒店周围购物、娱乐、美食应有尽有,是您初来宁波的首选,我们致力于为您提供亲切周到的入住体验,为每一位入住我酒店的客人提供舒适、优越的环境和服务是我们所有员工的职责,真诚期待您的再次光临!
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