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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 713 reviews
91%
Recommend This Property

Ratings Breakdown

713reviews

  • 5 Stars
    499
  • 4 Stars
    126
  • 3 Stars
    42
  • 2 Stars
    32
  • 1 Stars
    14

Gorgeous Hotel

By

August 21, 2017

platinumelite

This hotel is very nice. The room was clean and I loved...loved...loved staying there. I am not fond of staying in hotels due to the lack of focus on details like moldy corners of the tub, sinks, or floor areas in the bathroom. Also, the appearance of the carpet or balcony speaks volumes to me about the housekeeping standards that are accepted as quality for their guest. My experience with feeling clean and safe in the rooms I stay at, are few... and make me reluctant to travel because of the lack of quality checks and assurances done in many afforable chains of hotel. However my experience at the Crowne Plaza has given me hope in a chain of hotels for now...lets see if it holds up as I am visiting another one of its hotels in Charlotte North Carolina.

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Overnight stay

By

August 20, 2017

Hotel decor and surroundings were nice. Things seemed dated but they were fine. The big problem was with the humidity in the hotel. I live in SC and am used to the humidity but this was bad. The AC had to be turned super cold to take out humidity. It was uncomfortable in the hallways and in room. At night we froze but in the morning, the carpet was wet with humidity and my wife slipped and almost fell on wet bathroom floor. Other hotels in Charleston are not this way.

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Great hotel near the airport

By

August 20, 2017

club

Very nice hotel right by the airport. Great amenities. Nice pool and restaurant and bar right there. Very close to dining and the outlet malls. Highly recommended.

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Overnight airport shuttle!

By

August 18, 2017

club

Great stop, front desk check in friendly and helpful!

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Excellent overall service

By

August 18, 2017

club

The customer service from everyone was excellent. The breakfast meals and decor were outstanding. The decor in the lobby and check in was excellent . The Customer service from the personnel was excellent. The personnel who pick up at the airport was excellent and on time.

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Aug 6

By

August 17, 2017

club

Family was bumped from flight and found accommodations quickly and picked up promptly.

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Great hotel and great service

By

August 17, 2017

club

For my family reunion this hotel was great! I was only 20 minutes at most from downtown Charleston. Pool was great as was the restaurant for buffet breakfast. Would recommend some better controls for HVAC but this is common at most hotels I have stayed in. One day they will get the temp right.

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Nice property

By

August 16, 2017

club

Very clean rooms, excellent customer services and the food on the restaurant was awesome.

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Great customer service

By

August 11, 2017

The room was very comfortable and spacious. The hotel staff did a great job of making sure that I had everything I needed for my stay.

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Not as expected.

By

August 11, 2017

club

I have traveled extensively for business and pleasure. I have never stayed in an IHG hotel that did not provide breakfast. Especially for the cost of the room, that was a huge disappointment.

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Room

By

August 08, 2017

platinumelite

Given room at 10:30pm that had another guest asleep in the room when I tried to enter.
No hot water and bathroom door very hard to slid open

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Great value / lovely hotel

By

August 08, 2017

club

I really enjoyed staying at the Crown Plaza / Charleston
Airport. Everything about the experience was good, and the value was very good.

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