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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 508 reviews
91%
Recommend This Property

Ratings Breakdown

508reviews

  • 5 Stars
    350
  • 4 Stars
    95
  • 3 Stars
    30
  • 2 Stars
    23
  • 1 Stars
    10

Could have been better

By

September 16, 2016

Credit card declined 4 times because clerk forgot order of sequence for payment. First room was not fully prepped. Bathroom was filthy with remnants of body hair on toilet and shower still wet. Stay was cut short due to other commitment; front desk didn't know how to credit the night not residing. Receipt reflected cash payment for reimbursement but none given.

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Great Location!

By

September 15, 2016

club

Perfect stay!! Shuttle provided to Performing Arts Center.

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Hotel sehr gut, Frühstückspersonal unterirdisch

By

September 12, 2016

club

Hotel sehr gut, Frühstückspersonal unterirdisch, Hotel als Urlaubsübernachtung klar zu empfehlen

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sc17

By

September 11, 2016

platinumelite

great place to stay, everything to eat, shop and do is right out the front door

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clean hotel

By

September 09, 2016

club

very nice, clean bedding and great breakfast, very nice bar, pool is small

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Hotel Cares

By

September 03, 2016

club

Everyone was very courteous. Pillows could be (one soft and one medium:

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Marine Reunion

By

August 30, 2016

Everything was very good to excellent except food service was extremely understaffed at breakfast and banquets.

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Quick Business Stay

By

August 29, 2016

Great location, updated design and interior, and friendly staff.

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Not what I expected from any hotel, much less CP

By

August 23, 2016

club

Watch out for snakes! Had one in my bathroom. My bed was also not enclosed below and it had a hot pink vibrator and trash underneath. Never been so disgusted by any hotel in my life. I wasn't charged for my last night stay, but not until the next morning when I had to go to the front desk. The girl who removed the snake was nonchalant and showed no concern, nor offered me to move to another room!

Posted byHotelStaff
August 24, 2016
Your experience here at the Crowne Plaza Charleston was completely unacceptable and far beneath our own standards and expectations. I did receive feedback from those involved and I am using this as a training tool to correct future behaviors and standards. However, I want to sincerely apologize and would love an opportunity to recover your confidence in our hotel and staff. Please contact me and allow me the opportunity to discuss some options, if that would be acceptable with you.
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11 day stay

By

August 22, 2016

club

very comfortable and close to everything around Charleston. very comfortable beds and pillows!!
The pizza house next door was good entertainment.

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Nice Hotel

By

August 13, 2016

club

Staff is outstanding in all areas. Did not have any issues with the staff and they treated you like a welcome customer in all phases from check in to check out. Room was comfortable and very clean.

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My Experience

By

August 04, 2016

I have been a Priority Club/IHG member since 2001 and always enjoy my experience at your Crown Plaza hotels those being the top of line. Having the opportunity to stay at a quality hotel that meets the government rate always makes my Government business trips more enjoyable.

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