Rated 4.2 out of 5 by 124
Rated 4.0 out of 5.0 by Chi~ Got what I came for!
I was in town for a conference and the hotel was recommended.I have stayed at the Crowne before, the recent experience was fine. I do however wish they still offered the sleep/relaxation kit.
July 3, 2014
Rated 2.0 out of 5.0 by DisappointedJuly2014 Confusing and Noisy
Our reservations were made in advance and we were assigned a specific room prior to our arrival. When we attempted to check in, our room had been given to another patron but the front desk was unaware so we were sent to our original room. Had to trudge back downstairs with all of our luggage (no one on staff to take our luggage to our room to begin with) to be told it would be another hour or so before our room was actually ready. No offer to hold our luggage or anything. While staying at the hotel there were 2 or 3 family reunions and a wedding going on and the staff seemed to be overwhelmed with accommodating them. In addition to these problems, we found numerous cleanliness issues. Lampshades and light bars with weeks worth of dust. Corners of bathrooms and elevators with piles of dirt accumulating in corners. I did enjoy the lobby and the bar area. The decor of the hotel has been updated and is very cozy feeling. I would recommend staying there for the convenience and the comfort of the room. I did expect more out of what is supposed to be a 4 star hotel.
July 2, 2014
Rated 5.0 out of 5.0 by Just Me From SC! Don't Forget the Details
I love staying at the Crowne Plaza when i visit Charleston and I have stayed on several occasions. Hotel management, please ensure that the cleaning staff does not forget the details. It is obvious that the the fine details were omitted because there was trash in my room, evidence of dust, and apparently the previous guest broke a glass and a broken piece was still there. Also, the hall was not vacuumed. This is not a slam against the hotel; it is simply to say, you have a wonderful facility, rally the house keeping staff to buy in or get a new house keeping staff.
June 27, 2014