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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 446 reviews
88%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    267
  • 4 Stars
    109
  • 3 Stars
    30
  • 2 Stars
    23
  • 1 Stars
    17

Business Stay

By

February 08, 2016

Mediocre at best, this place has some pretty bad food.

Posted byHotelStaff
February 08, 2016
Thank you for sharing your comments - we appreciate the feedback and apologize for the difficulties you encountered on your stay with our food and beverage! We work hard to ensure all our guests have a great stay and enjoyable meals and apologize for the difficulties you encountered. We do hope to see you again in the future and wish you safe travels!
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They are always good

By

February 04, 2016

I've been to this property at least 10 times. Always happy with staff, breakfast, and amenities.

Posted byHotelStaff
February 06, 2016
Thank you for your comments! We are excited you enjoyed your stay with us and appreciate your loyalty .. Thank you for taking the time to share your feedback! Safe travels and we look forward to seeing you again soon!
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Great place, I'm a regular

By

February 04, 2016

They always please me there. Great staff. Great experience and value.

Posted byHotelStaff
February 06, 2016
Thank you for sharing your comments! We are excited you enjoyed your stay with us and look forward to seeing you again soon! Safe Travels!
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Thank you for an amazing stay!

By

February 04, 2016

I travel a lot for for work and ended up spending more nights at the Crowne Plaza in Northbrook than my actual house over the past year, but the staff made me feel at home each and every time I came. I cant express my gratitude for how welcome the staff made me feel. The staff always went above and beyond for me for even the simplest of requests. The staff here is friendly, professional, and courteous and the rooms are nice and cozy; I really couldn't ask for a better hotel or a better stay.

From the bottom of my heart, I would like to thank the staff of Crowne Plaza.A great hotel with a truly amazing team!

Posted byHotelStaff
February 06, 2016
Thank you so much for your great comments and feedback! We appreciate you taking the time to share, and are excited you enjoyed your stay with us. We look forward to seeing you again soon! Safe Travels!
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Bathroom soap

By

January 29, 2016

club

It's the little things that make the biggest difference when travelling and staying at hotels. These things include a free bottle of water when checking in, decent bathroom supplies, like shampoo, and soap. Knowing that the bed spread has been laundered from the previous occupant, and others.
My issue here is the soap provided for the shower was a tiny little square of soap (same size as was provided for the washbasin) that barely fit into my hand. I realize that larger sizes must be a huge waste in the eyes of management in terms of one night stays as the soap barely is used. But, again, its those little things that make for a great impression and whether or not I will stay at that hotel again.
Soap can be and should be recycled at your hotels, so waste is eliminated. I know it may be a bit more work to do this, however the benefits outweigh the extra effort. You could even boast of this recycling service and get accolades from many groups for the effort.
I took the time and made an effort to say all this, I hope you will consider my thoughts.

Posted byHotelStaff
February 01, 2016
Thank you so much for taking the time to share your comments! We definitely appreciate the feedback and appreciate you being a loyal guest of IHG and Crowne Plaza. We will definitely share your comments with the brand and IHG and take that into consideration for the hotel. Safe travels and thank you for your comments!
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Mr Tom

By

January 29, 2016

The Crowne Plaza Northbrook is the best hotel ever! All is very good, including the service, room cleanliness, and food. The employees always trying to please you. I strongly recommend this hotel.

Posted byHotelStaff
January 29, 2016
Thank you so much for the great comments about the hotel and staff - we appreciate you taking the time to share your feedback! Thank you also for your loyalty to Crowne Plaza Northbrook and IHG. We appreciate you being a member of IHG Rewards and look forward to seeing you again very soon! Safe Travels!
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All Around Excellence

By

January 27, 2016

This trip was a great experience. The staff treated me like a king. I have stayed here many times and I will continue to come back. We have many colleagues that stay at this hotel and they are always impressed. The facility is very clean with a friendly and helpful staff. The Manager Mark Divizio was constantly going out of his way to ensure that my stay was comfortable. He helped make our stay memorable. The Travel Manager Brianna Weaver has to be the best that I have ever worked with in this country!

Posted byHotelStaff
January 28, 2016
Thank you so much for your great comments about the hotel and the staff! We are excited you enjoyed your stay with us and look forward to seeing you again soon! Safe Travels and thank you for sharing your feedback!
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Very nice

By

January 25, 2016

A very nice hotel, great staff.I was able to enjoy a lovely salad lunch upon my arrival. The room was nice, a good temperature. I quickly used the iron and ironing board because my shirt needed it upon arrival. I was able to get ready and got to my presentation on time.

Posted byHotelStaff
January 25, 2016
Thank you for taking the time to share your comments! We are excited you enjoyed your stay with us and were able to make it to your presentation!! Safe travels and we look forward to seeing you again soon!
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Comfortable Room

By

January 21, 2016

club

I loved the sleep kit that was on my bed when I arrived. The bed was very comfortable and I appreciated having a fridge and microwave in my room.

Posted byHotelStaff
January 23, 2016
Thank you so much for your comments! We are excited you enjoyed your stay with us and appreciate the great comments! Safe travels and we look forward to seeing you again soon!
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Always a "Top Notch" experience.

By

January 21, 2016

I once again made it a point to stop and spend some time at one of the better hotels in the area. The Crown Plaza (Northbrook) has not only a great staff but ambiance as well. Kudos to Laura D. (Asst. GM) for her kind and gracious greeting upon my arrival as well as my departure. And her attention to details during my stay(s). Ruby at front desk as well as restaurant mgr. and her staff.

Posted byHotelStaff
January 23, 2016
Thank you for taking the time to share your comments! I appreciate the great comments on the staff and Rubi and Laura! We are very proud to have them on the team. Thank you for your loyalty and for sharing your feedback! We look forward to seeing you again soon!
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Great service

By

January 07, 2016

The staff was incredible during check in. I arrived late and apparently after a flight was delayed at a nearby airport. The staff was effectively getting everyone checked in and comfortable. Mt experience was second to none compared to other hotels I have stayed.

Posted byHotelStaff
January 11, 2016
Thank you for the great comments on your stay and the staff! We appreciate you taking the time to share your feedback and look forward to seeing you again soon! Safe Travels!
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Nice Lounge

By

January 06, 2016

platinumelite

Bar and bartender (Jose) if I remember correctly was wonderful. Great conversation and was attentive to our needs.

Posted byHotelStaff
January 08, 2016
Thank you for sharing your comments! We are excited you enjoyed your stay with us and appreciate the great comments on Jose! We are proud to have him as an employee .. Safe Travels and Happy New Year!
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