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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 620 reviews
88%
Recommend This Property

Ratings Breakdown

620reviews

  • 5 Stars
    379
  • 4 Stars
    147
  • 3 Stars
    45
  • 2 Stars
    30
  • 1 Stars
    19

Front staff helpful and pleasant

By

January 16, 2017

Staff personnel pleasant and friendly but I found the restaurant short staff for dinner meals and even if few customers were in the dining area there appeared to be long waits before being serviced .

Posted byHotelStaff
January 17, 2017
Thank you for sharing your comments and feedback - we appreciate the great comments on the staff and will look into your comments on the restaurant - we apologize for the delay you experienced and will look into your comments and suggestions further. Thank you again for your comments and for staying with us - we look forward to seeing you again in the future.
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Excellent customer service

By

January 15, 2017

platinumelite

The Northbrook location truly treats everyone as a special guest! Business travelers away from home recognize this as something extraordinary! Compliments to the staff and management of this property!!!

Posted byHotelStaff
January 16, 2017
Thank you for your comments and feedback! We are excited we exceeded your expectations and that you enjoyed your time with us! Safe Travels and Happy New Year - we hope to see you again soon!
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Superb staff, adequate facility.

By

January 15, 2017

club

The staff are prompt, friendly and efficient. The rooms are adequate although the cable kept cutting out. I wish they had an indoor pool. I would have enjoyed a swim. The season is too short in Northern Illinois for an outdoor pool.

Posted byHotelStaff
January 16, 2017
Thank you for your comments and feedback! We are excited we exceeded your expectations and that you enjoyed your time with us! Safe Travels and Happy New Year - we hope to see you again soon!
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Great Hotel

By

January 15, 2017

Great Hotel! I especially appreciated the staff at the front desk and the restaurant. They were so hospitable and friendly and helpful. They exuded a spirit of generosity and grace. Thank you so much for your kind service!

Posted byHotelStaff
January 16, 2017
Thank you for your comments and feedback! We are excited we exceeded your expectations and that you enjoyed your time with us! Safe Travels and Happy New Year - we hope to see you again soon!
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Close to the airport

By

January 13, 2017

It was nice that it was located very close to the executive airport.

Posted byHotelStaff
January 15, 2017
Thank you for taking the time to share your comments and feedback! We are excited you enjoyed your stay with us and look forward to seeing you again in the future! Safe Travels!
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Comfortable & Clean

By

January 11, 2017

Everything was excellent during my stay. I totally recommend this place.

Posted byHotelStaff
January 12, 2017
Thank you again for sharing your great comments and feedback! We appreciate you staying with us and that you enjoy the property and location. Thank you for the great feedback and for staying with us and we wish you a Happy New Year and safe travels!
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Clean and quiet

By

January 11, 2017

Have spent about 10 days here over the past 3 weeks. All have been pleasant. Room has been quiet and clean. Front desk is friendly.

Posted byHotelStaff
January 11, 2017
Thank you for your comments and feedback! We are excited we exceeded your expectations and that you enjoyed your time with us! Safe Travels and Happy New Year - we hope to see you again soon!
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One of Our Best Hotel Experiences

By

January 08, 2017

club

This hotel exceeded our expectations! We were pleased with the friendliness of the staff, the cleanliness of the entire hotel campus and our room. The breakfasts were delicious. Our whole experience was A . Thanks to the hotel staff at Crowne Plaza Hotel Chicago-Northbrook for making us "feel at home" while we were in Illinois for the holidays.

Posted byHotelStaff
January 09, 2017
Thank you for your comments and feedback! We are excited we exceeded your expectations and that you enjoyed your time with us! Safe Travels and Happy New Year - we hope to see you again soon!
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Comfortable Stay

By

January 07, 2017

club

previous experience in staying with Crown Plaza hotels was reconfirmed for a comfortable stay!
Convenient hotel location and superior breakfast service
will make me visit again!

Posted byHotelStaff
January 09, 2017
Thank you again for sharing your great comments and feedback! We appreciate you staying with us and that you enjoy the property and location. Thank you for the great feedback and for staying with us and we wish you a Happy New Year and safe travels!
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OUTSTANDING CUSTOMER SERVICE

By

January 05, 2017

club

AMAZING CUSTOMER SERVICE IN ALL AREAS OF THE HOTEL. GREAT JOB TO THE GENERAL MANAGER

Posted byHotelStaff
January 06, 2017
Thank you for sharing your comments and feedback! We are excited you enjoyed your stay with us and that our staff was great during your visit - we are very proud of the team at the hotel. Thank you again and we hope to see you again in the future! Safe Travels & Happy New Year!
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christmas stay

By

January 05, 2017

platinumelite

very good service even on the holiday. plan to come back soon.

Posted byHotelStaff
January 07, 2017
Thank you for sharing your comments and feedback! We are excited you enjoyed your stay with us and that our staff was great during your visit - we are very proud of the team at the hotel. Thank you again and we hope to see you again in the future! Safe Travels & Happy New Year!
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My stay

By

January 05, 2017

club

Good hotel, great service, a little further away from the city than I liked, overall great experience..would definitely stay again.. breakfast was great.

Posted byHotelStaff
January 07, 2017
Thank you for sharing your comments and feedback! We are excited you enjoyed your stay with us and that our staff was great during your visit - we are very proud of the team at the hotel. Thank you again and we hope to see you again in the future! Safe Travels & Happy New Year!
Posted byHotelStaff
January 07, 2017
Thank you for sharing your comments and feedback! We are excited you enjoyed your stay with us and that our staff was great during your visit - we are very proud of the team at the hotel. Thank you again and we hope to see you again in the future! Safe Travels & Happy New Year!
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