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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 672 reviews
88%
Recommend This Property

Ratings Breakdown

672reviews

  • 5 Stars
    414
  • 4 Stars
    157
  • 3 Stars
    49
  • 2 Stars
    32
  • 1 Stars
    20

Excellent Hotel, wonderful staff !

By

April 22, 2017

I have stayed here twice this month and both stays have been perfect. Extremely pleasant staff, clean rooms, wonderful dining in particular the breakfast, extremely kind and helpful staff. I really appreciate the kindness and help that the director of F&B and Ops - Mr. Hameed showed. Would highly recommend this hotel, thank you

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記入済み

By

April 22, 2017

宿泊上は部屋、浴室、県境には問題無く他の品質の安定したホテルと同等で滞在を過ごせましたが、グループの予約、料金システム、フロントの対応に少し疑問を感じました。

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Great Location and Value

By

April 17, 2017

Great location at a very good price point per night. Great bar and staff is outstanding.

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Clean Rooms Pleasant Staff

By

April 14, 2017

Traveled for business. Hotel was clean and staff was pleasant.

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March 30 2016

By

April 11, 2017

I stayed at this crown plaza and was not impressed especially because of the service.
The hotel is clean and well maintained. However, the staff that checked me in at the front desk lied to me about the hotel rooms, he said there were no double bed rooms on any floor except on the ground floor. Later, when the lights and the internet in the room didn't work correctly, we were moved to a double bed room on the second floor(by a different customer care representative)

That night my fiance noticed she had lost one of her shoes during the move. When she reported it, two different customer care representatives said they would help look for it but none had a follow up on what was done.

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Great Hotel! Excellent Staff! Great Value!

By

April 07, 2017

Loved everything about my stay from the staff, to the bar, to the rooms, only down side is that I had to leave.

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Great Front Desk crew

By

April 04, 2017

platinumelite

Big "Thank You" goes out to Grace, Nati, Terri and Danny. All who made sure all my needs were met. They are part of the reason I stay often at this hotel. Kudoes!!

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Very good sleep

By

April 03, 2017

platinumelite

Reasonable price and good sleep. Recommend this hotel

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good bed

By

April 02, 2017

platinumelite

slept like a rock. Wish all motel bed were as good.

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Amazing experience

By

April 01, 2017

The moment you've step inside their vicinity it's magic. The ambience of the lobby is great and the staff will great you with a smile along with their great service. The room is also superb, comfy and smoke free. I would really recommend this to my friends as a spot to stay if they would plan to stay in Illinois.

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Great Room

By

March 30, 2017

A very clean and comfortable room. We enjoyed our stay there very much.

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A expected stay

By

March 30, 2017

platinumelite

As expected stay.

Bed is comfortable. But not many thing impressive.

Near a park, but didn't have time to go. Could be a potential positive.

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