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Rated 3.5 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Very nice lobby but hotel is aging The OK City hotel has a very nice lobby with lots of seating, TVs, and computers. It also has large windows with good views of the surrounding area. The rooms need better maintenance. My bathroom was not cleaned thoroughly when I requested room service. I chose this hotel because I was attending a conference that was being held here. I liked the convenience of being able to stay in the same hotel as the conference, but otherwise I might choose a different hotel that has the same amenities but a lower cost. July 7, 2014
Rated 5.0 out of 5.0 by Great staff comfortable beds Wonderful staff and great beds! Highly recommended. July 7, 2014
Rated 2.0 out of 5.0 by "stay" experiance I have stayed in Hiltons for several years. This was by far my worst experience. Amenities were not up to par particularly in the bathroom, no fan, outdated fixtures, signs of ceiling leaks. I feel that we received our room because of advance payment guarantee. The lounge facilities reeked of poor service and dirty conditions. Also, I experienced a very limited choice of bar stock. July 4, 2014
Rated 5.0 out of 5.0 by Excellent staff His name was Tom! He had glasses. He was friendly, professional, timely. July 3, 2014
Rated 3.0 out of 5.0 by Unhappy with stay This is an older property that shows it's age. The elevator is too small and very slow. The room air conditioner was loud and kept waking us up through the night. Also we had a room near the elevator and because the door was up off the floor we could hear all of the people in the hallway all night long. There was no alarm clock or mini fridge in the room. I booked this hotel because of the outdoor pool. The patio area was ok but the pool and hot tub were uninviting. The bottom of the pool is varying shades of black and brown and both the pool and hot tub had missing tiles and and leaves and dirt on the bottom. I got approval for a 1 pm checkout at 9 am and at 11:45 they called the room reminding that I should have checked out by 11 even though I reminded them that I was ok'd for a 1 pm check out and the hotel book stated check out was at 12. There are plenty of other hotels in the area that I won't be back to this one again. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Staff. The front desk manager is fantastic. Also, the the other front desk staff are fantastic as well as the coach drivers. I wish I could remember names. I will next time. Which will be this month. I do remember Jess, the professional server in the restaurant. She is very delightful. Everyone has excellent customer service. Good Job. July 2, 2014
Rated 5.0 out of 5.0 by crown the queen We had the honeymoon suite and I felt like a queen at the crowne plaza. Tommy was great! July 2, 2014
Rated 5.0 out of 5.0 by Another great experience! I have stayed at the Plaza many times over the last few years and it continues to be an excellent hotel. From the time of check in, till I check out, I never have a problem. The staff is always welcoming and professional. The lobby always clean as well as the rest of the hotel. The one time, in the past when I did have an issue with a room I was quickly moved (upgraded) to another room. I always feel safe while staying there as well. This visit, the clerk Tommy assisted me with my check in and check out and was helpful and made sure that any needs I may have would be taken care of. I will continue to stay at this hotel in the future. Great value for the price. July 2, 2014
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