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Rated 4.5 out of 5 by 284 reviewers.
Rated 1.0 out of 5.0 by 4th of July Weekend I have always stayed at this property when I travel to Orlando, but this past weekend I stayed and had reserved a room online thru their own website for a two night stay for a Jr. Suite, but when I checked in they didn't tell me that they had no more Jr. Suites it wasn't till i got to the room that i found out the hard way, called downstairs to the front desk and they told me that they were all booked and couldn't give me a jr. suite because of some mix up in their system, I went downstairs personally to check out and they found a Jr. suite for me after 45 minutes of waiting after a long ride there that's the last thing i needed. I even offered to pay and get upgraded to a different room if they had one and they told me no, and to TOP IT OFF when I walked into the new room there was a huge water puddle from a leak that the hose underneath the toilet had, then had to wait about 30 minutes to get that fixed, I have to give credit were credit is due the maintenance guy was so great and accommodating that I felt it was only right to tip him, It was my favorite hotel for years until this past weekend, I even told my fiance that I don't think we're going to stay there anymore. Going to start looking for a new hotel... Sorry Crowne Plaza, I was even an IHG customer and was really treated very unprofessionally. July 10, 2014
Rated 1.0 out of 5.0 by Jacuzzi was not what was in the picture No way two persons would fit. I called to make sure and was told it would and guess what NO WAY. July 10, 2014
Rated 5.0 out of 5.0 by A cut above the rest.... Comfortable bed and excellent service...a very welcoming environment...will definitely seek out Crowne Plaza in my future travels! July 10, 2014
Rated 5.0 out of 5.0 by Make the kids happy make the parents happy Hotel had everything we needed to make our trip to Orlando perrfect. Staff was friendly and very helpful. Rooms and view were great. Property had lots of activities for the kids to stay busy in between our theme park time. July 8, 2014
Rated 4.0 out of 5.0 by Friendly staff everywhere First time stay at Crowne property - overall very good experience. When correct staff informed, minor room issues repaired promptly. Waitstaff (inside and poolside bars, restaurant or buffet) all engaging and attentive. July 8, 2014
Rated 5.0 out of 5.0 by Great Experience This is a beautiful Hotel and the staff and management were very accommodating. Restaurant Manager Jody was fantastic and took great care in making sure everything was on point. Would definitely return. July 8, 2014
Rated 3.0 out of 5.0 by 50/50 Bad new first: Check in time was 4pm. I understand this is the norm for this area but later than most hotels I travel to. Also, overheard another guest being told that checkin times were being delayed due to the number of people attempting to check in early...I work in hospitality so I am not sure how accurate her statement was. Bed was awfully worn in certain spots which made for uncomfortable sleep. Big no no for biz travel. COMFY BED July 7, 2014
Rated 5.0 out of 5.0 by Couldn't have been better I stayed for 5 nights, this hotel is amazing. Clean beyond your wildest dreams, pleasant and friendly staff. I will be back! July 7, 2014
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