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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 681 reviews
85%
Recommend This Property

Ratings Breakdown

681reviews

  • 5 Stars
    407
  • 4 Stars
    151
  • 3 Stars
    64
  • 2 Stars
    34
  • 1 Stars
    25

OMG..what SERVICE

By

July 27, 2017

club

The hotel was sold out and had a lot of preteens there for some kind of event but it never stopped the service and attention to detail. We had a little bit of a long wait to check-in but the person at the counter was very apologetic and kept telling us they will be right with us. When we finally made it to the desk they again apologized and offered us water. The water came in handy as it was a smoldering day. After a few room changes we arrived back to a lovely note from Charles welcoming us to the hotel and apologizing once more for the delayed check in time. When we went to the desk to thank him we saw him running around to help other guests and staff so we talked to the lady host. She was nice and listened to us and we begin a conversation on my outfit that she loved because of its color.
Everyone at this motel had smiles and stopped to ask how we were doing. I felt like the red carpet was rolled out for us.

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Great Place!!!

By

July 26, 2017

club

The hotel was everything we were looking forward to...a beautiful and accommodating place. I would recommend this hotel to anyone looking for comfort and service.

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Dark, old, difficult to navigate building

By

July 26, 2017

I got a very cheap rate because of a bat mitzvah I was attending, but would rather pay the extra $50/night to stay somewhere else next time. The building is pretty bad (at least on the floor where I stayed) and the random sets of short stairs everywhere are a total pain when you have luggage. And no one was there to help me when I arrived, so I had to navigate three suitcases myself through a bunch of random stairs and doors. Staff were friendly when I did speak with them, and the pool is really excellent.

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Nice Time with the Kids!

By

July 26, 2017

club

Fun time visiting with my grandkids. Grounds are very nice and staff is very friendly. Room service is the best!

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Palo Alto Escape

By

July 20, 2017

club

The hotel was an Oasis of comfort and convenience and well located.
The staff were very friendly and although a busy convention and wedding venue-relatively peaceful.

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Jewel in Palo Alto

By

July 19, 2017

Not sure why they call this a "cabana" hotel, or why our room was called a "poolside cabana", but the fact is, the pool is awesome and has umbrellas and a couple canopies or "cabanas". The bar serves drinks in plastic for poolside, and it was great to beat the heat of the weekend and stay in air-conditioned room and use the pool!

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Pleasent

By

July 17, 2017

Open access areas recently refurbished, good working areas. Also reasonable small meeting room with soft furnishings, but needs to be booked ($85/hr). Beverage/food tablets available across the open access areas for ordering to bring direct to your seat. Room was comfortable as always.

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Nice Hotel

By

July 14, 2017

Nice clean and comfortable rooms. Pool area is nice and relaxing environment.

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Very nice atmosphere and amentities

By

July 10, 2017

club

The hotel had a very attractive appearance and had the amenities that I wanted, i.e. a restaurant, an exercise room with a good variety of equipment, and a swimming pool that is actually large enough for an adult to swim laps.

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Nice facility

By

July 10, 2017

club

Overall nice clean facility and good service. Restaurant is on premises, open late. Very convenient. Breakfast was inicluded and better than most of hotels. Good value. Especially for this area.

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Overbooking beware

By

July 10, 2017

club

Overbooking beware. Even with a credit card and call to ensure room was reserved upon arriving at 11 pm. Room was not available. And had to move hotels for one night -on my own.

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Room accomodations could be improved

By

July 07, 2017

club

I was not that impressed with the quality and décor of the room for the money.

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