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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 759 reviews
92%
Recommend This Property

Ratings Breakdown

759reviews

  • 5 Stars
    524
  • 4 Stars
    149
  • 3 Stars
    46
  • 2 Stars
    21
  • 1 Stars
    19

Just average

By

July 20, 2017

club

I was hoping for an exceptional stay. I used the park/sleep/fly program. I was not informed that I would park by valet and turn over my keys until I arrived. Upon my return to the hotel, my car was dirty on the exterior with water spots from rain, which I thought was interesting since I was told I'd be in covered parking. I waited a VERY long time at the airport for the shuttle. When he arrived. He pulled up at the designated area. I approached the shuttle bus. When I got to the door, he moved the shuttle (I was the only one boarding) and I had to walk an additional distance to get to the shuttle again. The hotel was average. The aromatherapy package was STINKY and I had a hard time getting the smell out of my room! I did like the fact that there were plenty of electrical outlets to plug in my devices.

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MNO

By

July 20, 2017

platinumelite

I really enjoyed my stay and definitely recommend this facility. The staff is extremely professional and friendly. Love the valet parking for hotel guest.

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Visit

By

July 20, 2017

Well I'm not sure that I would stay there in the future. Was not happy with the service that we received. Thank you

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Accommodating Staff

By

July 18, 2017

club

Our management team used the board room daily and the staff was very accommodating. The elevators on the south wall were the only ones working; thereby causing a delay at times.

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Manger made the stay

By

July 18, 2017

John, the duty manager made the stay. It was our first time using the hotel and he went out of his way to make sure we were comfortable and happy. Very pleased.

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Employees, room and hotel were the best.

By

July 18, 2017

Outstanding! The curb side service was a pleasure. The front desk was excellent. Thank for making me and my family feel so welcome.

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Convenient, convenient, convenient...

By

July 17, 2017

club

The benefit of walking across the street to take the SkyTran to the airport is a HUGE plus and being able to park our car (covered parking) at the hotel at reasonable rates until we returned from our trip. In addition, the hotel was a very comfortable place to stay the night after a 2-hr drive and catching our flight the next morning and a friendly helpful staff. Wish every airport in the country was designed with all the same conveniences of the Crowne Plaza Hotel Phoenix Airport.

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Phoenix Crown Plaza

By

July 15, 2017

platinumelite

Excellent hotel, clean room, good food, friendly staff and service. Only issue is the parking

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Great Location and Clean Rooms

By

July 12, 2017

Great Location to Sky Harbor airport and very clean rooms at a reasonable price.

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Leisure

By

July 12, 2017

club

Exceptionally clean, updated comfortable room. Food/room service was delicious and fast service.

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A nice stay

By

July 07, 2017

Nice hotel close to the airport with a good airport shuttle.

Nice room and other facilities.

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Review

By

July 07, 2017

club

I enjoyed staying in this hotel. I love the food that was served in my room. I also love the bed, it was so comfy. Internet connection was really perfect!

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