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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 738 reviews
92%
Recommend This Property

Ratings Breakdown

738reviews

  • 5 Stars
    508
  • 4 Stars
    147
  • 3 Stars
    44
  • 2 Stars
    20
  • 1 Stars
    19

Comfortable bed and great service

By

June 21, 2017

platinumelite

Great lounge. I got into town later in the day so that's about all I did. I grabbed some dinner and drinks and went to my room. Check in was easy as always. Room was clean and tidy. Check out was a breeze in the morning and the shuttle worked flawlessly.

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Convenient Location and quick service

By

June 21, 2017

This hotel is a very affordable price for a Crowne Plaza. The amenities are not lacking by any means and the service is always top notch.

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Excellent Banquet Accomodations

By

June 21, 2017

I recommend this hotel for any group planning banquets or meetings. Staff is easy to work with and management is sensitive to details. Everyone on staff is professional and easy to deal with.
Proximity to light rail and airport remote terminal is a plus for travelers.

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decor and friendliness

By

June 20, 2017

club

Great people and great accommodations. Upon entering the hotel we were greatly surprised!

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Great place to stay park and fly

By

June 20, 2017

I stay here any time I fly out of Phoenix. It is close to the airport and has covered parking.

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Poor maintenance

By

June 20, 2017

club

The room was clean but cramped, beds comfortable and the hotel looks pretty. But during my one night stay, of the 4 elevators only 1 worked at night, 2 by morning. I could not find a luggage cart and when I ask at the desk I was told to go to the valet, they might have one. The staff was either over worked or lazy. Hard to find and not too excited to help with anything, and due to no uniforms or anything to distinguish them, I couldn't tell who was a guest and who was an employee. Will not stay again.

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Great location to airport, clean and comfortable , friendly staff

By

June 15, 2017

club

The Crowne Plaze Pheonix offers a great location to the airport, with convenient shuttle service. We chose this hotel based on it's location and great rates. The hotel is clean, comfotable, modern and had a very friendly staff. We would choose to stay at this hotel again when visiting the Phoenix area.

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JSW

By

June 11, 2017

platinumelite

Great property with friendly staff and clean updated room.

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Good Stay

By

June 10, 2017

club

Comfortable and as expected. Convenient for a short stay near the airport.

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Iceland Bound

By

June 09, 2017

club

Stayed at the Crowne Plaza for an early flight and parking while away. The restaurant was great and the staff were very helpful. They picked us up from the airport promptly and had our car waiting for us when the shuttle arrived at the hotel - Nice!

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comfort and care

By

June 09, 2017

club

This hotel has a lot going for it. From comfortable beds to awesome staff, great food. Convenient to the airport rail and close to bus routes.

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Excellent services

By

June 08, 2017

club

The hotel had nice faces all around and exceptional workers and a neat clean iron with a nice comfortable bed. The food at the restaurant was delicious breakfast lunch and diner!

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