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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 573 reviews
83%
Recommend This Property

Ratings Breakdown

573reviews

  • 5 Stars
    275
  • 4 Stars
    163
  • 3 Stars
    79
  • 2 Stars
    31
  • 1 Stars
    25

comfortable, but needs updating

By

June 22, 2017

Staying at the Crowne Plaza was fine-nothing great, but it was clean and comfortable. Needs some updating

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Great location and value

By

June 22, 2017

platinumelite

We enjoyed our stay. comfortable, clean, reasonably priced, member of IHG.

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Downgraded Experience

By

June 21, 2017

platinumelite

This older hotel located in a downtown, great location was a severe disappointment. It seemed like ongoing maintenance including the garage, elevators, running toilet needing adjustment, old

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Freindly Staff and Great Location

By

June 21, 2017

club

-From time of check in to check out, all staff that we encountered were friendly and welcoming!
-Rooms are large and comfortable.
-It appeared that outside renovations were happening and overall property is well maintained.

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Crown plaza Berkshire

By

June 20, 2017

platinumelite

This hotel needs a major renovations from the parking lot to all the rooms! Cleaniness is beyond reasonable. I ask to be moved to a different property, was not able to aconodate me!

Pillows hard and uncomfortable and you will get a pain in your neck from sleeping on them!

I highly recommend you stay at the holiday inn or any other property.

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Unsatisfactory experience

By

June 19, 2017

A tired old hotel, long overdue for a major facelift (or teardown). The one redeeming thing was the professional, friendly staff who did their best with a poor facility. I commend them all for their efforts.

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Here on Business

By

June 19, 2017

A good place to stay if you're in Pittsfield for business. There are a number of good places to eat within walking distance, and it is pretty easy to get in and out of.

I will stay there again during my next trip.

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Great hotel

By

June 19, 2017

Its a great place to stay in Pittsfield..close to everything. Bery clean, comfortable, and accommodating. Staff is very helpful and very friendly. I wiuld recommend his hotel to my friends and family.

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Parking garage

By

June 19, 2017

club

The parking garage is in really bad shape and I difficult to get out of.

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member levels

By

June 19, 2017

IHG should offer a level above Spire Elite. As a frequent traveler, I achieve this level fairly easily

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Great place! q

By

June 15, 2017

club

Pool area was great, the worst part is the parking garge which is falling apart! ROoms are decent and clean.

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Great service

By

June 15, 2017

club

They have a great staffing group who will do anything to accommodate everyone.

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