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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 588 reviews
83%
Recommend This Property

Ratings Breakdown

588reviews

  • 5 Stars
    281
  • 4 Stars
    165
  • 3 Stars
    82
  • 2 Stars
    32
  • 1 Stars
    28

Great Service

By

July 21, 2017

club

Very close to meetings and locations that I needed to access.

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Wow

By

July 21, 2017

If you've heard Donald Trump recently, he talks about fake news...

Well this is a FAKE Crowne Plaza. This property is in need of a ton of repairs and cleanup. Yes the room was somewhat tidy, but the trash cans were not emptied from the prior guests stay. the carpet was dirty. The room had a 70's feel.

The online photos do not represent this property. Have you looked at the gym recently?

Normally when you check out of a location, they ask you "how was your stay?" ~ Well that question was never asked when I checked out.

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Poor customer service

By

July 18, 2017

platinumelite

Customer service used to be this hotel's strong point. No more.

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Very clean updated rooms friendly helpful staff

By

July 16, 2017

I would definitely go back and stay at the crowne plaza
Also great location
We had a wonderful time.

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the hotel, generally speaking

By

July 15, 2017

on the whole, I enjoyed my stay and found the location and facilities very pleasing and the staff extremely helpful

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hotel experience

By

July 12, 2017

platinumelite

service and staff are excellent...hotel is dated and needs an upgrade

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Hotel needs full Renovation.

By

July 12, 2017

Run down. Rooms are old. you get the point......

No lounge for VIP card members.....

Its going to take a lot of money to fix this place up.

Good luck, let me know when it gets done.

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Very nice!

By

July 09, 2017

club

The property is a bit long in the tooth, but still a very good deal for the Berkshires. Pool

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average experience

By

July 08, 2017

club

adequate. Price ok. Pool needed work. Just felt "old and shabby"

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A one night get away

By

July 08, 2017

club

We had a wonderful night and look forward to visiting the area again.

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Meets needs but not much more

By

July 05, 2017

club

My experience was overall acceptable. I had a couple issues with housekeeping (coffee maker was not cleaned after previous guests, amenities not refilled, etc.) but nothing major.

My main gripes were due to lack of simple/basic services, such as coffee and parking. Parking was not ideal, the garage is really poorly designed and if you don't get one of the few prime spots it can be a real hassle if you have to carry or wheel luggage around. I was disappointed that there was not even a coffee service area for self-serving a cup of coffee in the morning on the way out. The only breakfast option was sit down service in the restaurant.

A few niceties like a coffee/tea service area and perhaps some fruit or pastry in the mornings would be very nice for people who don't want to spend 30 minutes for breakfast and just want a quick grab-n-go without having to stop at a coffee shop or fast food.

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time for renovation

By

July 05, 2017

club

property is in need of major renovation, not enough staff members at check in and it took 15 minutes

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