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Guest Reviews

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Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 1029 reviews
91%
Recommend This Property

Ratings Breakdown

1029reviews

  • 5 Stars
    696
  • 4 Stars
    232
  • 3 Stars
    64
  • 2 Stars
    20
  • 1 Stars
    17

客房卫生不能匹配皇冠假日品牌

By

March 24, 2019

club

客房设施比较老旧,但是更糟糕的是客房卫生以及每日打扫客房的情况。一共住了6天,第一天刚进入房间时发现衣柜里、电视柜、桌子、卫生间浴缸角落里满是灰尘,应该是长时间未擦拭过。晚上睡前发现 床单和枕头附近有头发(短发)、被罩上靠近脸的部分有口红印记,顿时睡意全无…第二天跟前台反应了问题,给更换了床单被罩,不过从此以后一连5天再无主动更换过,柜面、角落的灰尘依旧。这样的卫生状况以及客房清洁服务真的非常影响入住体验、并严重影响皇冠假日品牌在我们心中的形象,对于皇后镇这家皇冠假日以后不会再入住。

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