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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 309 reviews
91%
Recommend This Property

Ratings Breakdown

309reviews

  • 5 Stars
    201
  • 4 Stars
    60
  • 3 Stars
    27
  • 2 Stars
    16
  • 1 Stars
    5

Outstanding Staff with great service

By

August 02, 2015

club

I would recommend staying at the Crowne Plaza Hotel in Reading PA. I stayed at the Crowne Plaza for a conference meeting for work, The Hotel is kept very clean the staff showed pride with there customer service. Anytime I had a question the staff made sure they had helped with answering my question.
The only over all negative thing I would say is the access to the first floor was a little confusing. The main desk was on the second floor to get to the first floor there was no elevator you had to use stairs which was fine except when you had allot of luggage it made it hard to carry.
Overall its a very nice hotel. I would stay there again.

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GREAT Brunch/Staff

By

August 01, 2015

club

Staff is friendly and outgoing and the BRUNCH was unbelievable. The price was a 3rd of what it should have been for the quality and volume of food. Exercise facilities are better than most hotels.

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In the middle

By

July 31, 2015

club

This hotel is the middle of everything, you can park your car and walk if needed. Shopping is close by, restaurants are near. The pool is nice the staff is caring and the rooms are clean. You will enjoy your stay

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Great Service

By

July 31, 2015

club

Front desk staff did an excellent job. Food was quite good. Excellent atmosphere. One of our convention rooms seemed too small to set up enough chairs during our silent auction.

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Hotel Manager apologized for housekeeping problems

By

July 29, 2015

club

Overall experience good with the exception of housekeeping taking so long to clean the room.

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Sauna

By

July 29, 2015

club

The a/c didn't work properly the first night. it wasn't until we went back again to the front desk on the 2nd night that someone finally came and replaced our a/c unit. they did fix it and the room was fine after that. I just wish they would have fixed it the first night. other than that the room and hotel were fabulous. great rooms and service through out the hotel.

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July club event

By

July 28, 2015

club

The entire staff at this hotel was exceptionally friendly and genuinely happy to work there. For this reason alone I would stay at this hotel again. Overall the hotel experience was average but the management team must have amazing training or hiring practices to keep all their employees so focused on guest satisfaction.

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Nice place for the money

By

July 23, 2015

club

Only issue was someone in my room when checked in..awkward! New room was right by lobby and noisy.

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All service hotel

By

July 23, 2015

platinumelite

Great place to stay if you are looking for a full service hotel. Hotel is very clean and up to date. Plenty of social areas. Quiet comfortable rooms.

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Professional staff and Excellent Room

By

July 22, 2015

club

A five star hotel. The cleanness of the room. The professional and courtesy of the staff. The breakfast food was excellent - with a variety of items offer. The atmosphere of hotel was peaceful most on my stay. The patio, the swimming areas, the gym was clean and inviting. Parking was great - easy access for handicap. Décor was beautiful done. Crowne Plaza in Reading, PA - I will definitely stay again. I would however would love for the rooms to have fix appliances especially microwave and refrigerate.

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Comfortable Pillows

By

July 22, 2015

club

My first stay at this location was the ultimate. I felt that I found a hotel that met all of my needs and more. However, my last viist was somewhat disappointing. The pillows had no substance and was flat. . I don't know how long you keep the pillows before replacing them with new ones, but I hope that I get quality pillows on my next stay.

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General review

By

July 21, 2015

club

Generally very good but A/C wouldn't keep temperature at about 72. It was either 69 or 73 degrees likely bad thermostat. Restaurant was understaffed given the number of folks for this stay though they tried their best there was sometimes a long wait for service but not the staff's fault. Vending machine nearest room failed and there was a long walk to others that did. Parking lots badly needed repaving. Room not cleaned promptly at times. Several times returned at 5PM and room not yet serviced and had to call desk. Staff very courteous, helpful and caring.

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