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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 612 reviews
87%
Recommend This Property

Ratings Breakdown

612reviews

  • 5 Stars
    370
  • 4 Stars
    136
  • 3 Stars
    52
  • 2 Stars
    40
  • 1 Stars
    14

not a great hotel

By

July 25, 2017

club

the one nice thing was that they had a free pig roast while we were there
do not eat their sliced steak, the chicken cordon bleu was not bad.
check in was 1.5 hours after scheduled time
no USA today for club member, staff said they no longer provide that but it is still in the in room information

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Overall stay

By

July 25, 2017

club

We were not happy with several aspects of our stay beginning with the initial check in. We had reserved and requested our room to be in a specific area of the hotel. At first our room was not even on the same floor as requested and then later changed to the same floor but way down a different hall from where we needed to be. The AC was not working right. There was no refrigerator or microwave in the rooms and towards the end of our stay the ice machine in our area quit working. I never was able to connect to wi-fi and every time I tried to call guest services I got a busy signal. We did not receive maid service and to get through to anyone I had to call the main outside number. I can make up my own bed but I needed clean towels.

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Older facilty falls short of competition

By

July 24, 2017

club

Looks nice from the outside.
Staff that responds to customers and is polite.
Sleep systems are very good.
Nice looking gym.
Dated hallways and secondary lobbies.
Nice furniture.
Generally pretty clean.
Room remodeling has fallen short, quality of workmanship and heating/cooling systems.

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Small problems add up.

By

July 24, 2017

I did not have caffinated coffee in the room and asked if I could have some from the cleaning service women. One women started to say that they were told not to put them out....another women cut her off and gave me some and apologized.
Also there was no shampoo in the room.
I stopped by to speak with the manager which was in a sales meeting and did not excuse him/herself to speak with me.
Small things add up to big problems.

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Nice place to stay on business!

By

July 22, 2017

I've always liked this hotel! I can expect a comfortable night's sleep, and a great morning meal! And if you're in the Crown Tower, you can take advantage of a happy hour featuring free hors d'oeuvres and soft drinks (beer and wine are not free, however). And during the summer, they have an outdoor "Manager's Reception" on Wednesdays, where they have barbecue and other free goodies. Usually live music too.

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Staff is super accommodating

By

July 21, 2017

Thanks for a great stay. Your front desk staff is very accommodating, the room was spacious and I had a great room.

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great access to everything

By

July 19, 2017

Able to meet and greet and eat and relax without leaving the grounds

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Hoop Group Player

By

July 17, 2017

club

Enjoyed our stay. Life was comfortable for the three night stay. It was great for my to be able to use the pool after playing basketball all day. The breakfast was delicious. Healthy choices. Chef very polite and waitress very polite.

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Friendly personnel, clean rooms and great breakfast

By

July 15, 2017

club

We enjoyed our stay at this hotel. It is near shopping and dinning spots. Personnel are friendly and the atmosphere is very nice

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Needs a major overhaul

By

July 15, 2017

club

Rooms are old run down and in desperate need of refurbishment. More like they need to be gutted and redone completely

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Great place

By

July 14, 2017

The staff are wonderful people,great place to stay ;)

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Weekend stay

By

July 13, 2017

platinumelite

The hotel lobby looks better than the exterior. Staff were very nice and helpful. The pool is great and there is also a ping pong table by the pool. The room and the general area are clean but dated. It seriously needs a complete renovation throughout. Breakfast buffet is basic and it has an omelette station. It'd be better to get the bed

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