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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 578 reviews
89%
Recommend This Property

Ratings Breakdown

578reviews

  • 5 Stars
    355
  • 4 Stars
    127
  • 3 Stars
    51
  • 2 Stars
    32
  • 1 Stars
    13

Comfortable beds

By

May 22, 2017

The pillows and beds are very comfortable in this hotel. The staff is very courteous and helpful all the time.

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Tired and need of updating

By

May 21, 2017

club

Wonderful staff, but hotel needs some serious work

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Great visit

By

May 15, 2017

club

Everything was great and pet was accepted well. Gentleman at the front desk was exceptional good. He never forgot my name

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Great hotel

By

May 11, 2017

platinumelite

Very comfortable with a feel like home Atmosphere , would definitely stay again. Awesome customer Service. A

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Employee's

By

May 08, 2017

club

The happiest employees I have had experienced at any hotel in reading area. Better then inn at reading and others

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Room

By

May 08, 2017

club

I stayed for one night. The staff were friendly and the foyer at the entrance was beautiful. I was disappointed in my room. It smelt like the hotel got flooded. I have a poor sense of smell so it had to be really bad. I was just too tired to complain. I left but I don't think I will ever return.

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Nice overall experience

By

May 06, 2017

club

My check-in process was quick and easy. The attendant was pleasant, able to clearly instruct me to my room and give me directions to my class reunion that was also held at the hotel. The room was nice and clean. It had all the amenities available that I would reasonably expect. My only disappointment was that room service ended at 10pm. I'm accustomed to service being available 24 hours or at least until 2am. Thankful Dominoes pizza delivered.

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Room Refrigerator

By

May 03, 2017

club

I think adding a small refrigerator was the only thing that I would recommend...Everything else was excellent...

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Bad stay

By

May 02, 2017

club

AC in room was noisy. The price was quoted when book was charged a different price and staff didn't explain hidden charges.

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Outdated Unreliable Internet/wifi

By

April 30, 2017

Internet security is poor as my IHG Mastercard was compromised when i checked in last year and was offered nothing in compensation!

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Comfortable bed and great service.

By

April 28, 2017

platinumelite

I always enjoy coming to this hotel... I come 4 to 5 times a year, and it is always a very nice experience, with a great staff.

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Very happy.

By

April 24, 2017

club

I had excellent service when signing in. The food served at the retirement party that I attended was top notch.

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