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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 905 reviews
91%
Recommend This Property

Ratings Breakdown

905reviews

  • 5 Stars
    548
  • 4 Stars
    231
  • 3 Stars
    64
  • 2 Stars
    37
  • 1 Stars
    25

Great room great service

By

July 21, 2017

club

Had one of the best stays in a hotel for a long time, could not find a thing wrong. It was the best night sleep and most resting experience I have had and set me up for the following day which was going to be very challenging.

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Good location

By

July 20, 2017

club

Two basic sides to the property one overlooking the busy road and the other the Thames. If on vacation you would choose the latter. The balcony room is just ok. Small bathroom, no privacy on balcony but nice view of the Thames. The suites are nice but again no privacy on balcony. The public rooms are much better leading out onto a large patio area which overlooks the Thames. River cruise depart from outside of the door so to speak ( check departure days- try the one to Henley which takesjust over 2 hours and return by ferry or bus).
This hotel is good for its location not only for Reading but the very lovely Thames villages 20 min car drive north.
In conclusion -would I recommend it to friends? No! -standards are not high enough. Would I recommend it to someone wanting it as a base for a night or two-probably yes but with the caveat this is an 'OK' hotel - not for those seeking a touch of luxury! We planned a two night stay and only stayed for one-it is totally dependant one what you expect or will accept and the type of hotel you normally stay at.

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Very dissapointing - things have changed

By

July 19, 2017

This was my favorite hotel in Reading and have stayed many times
1 At check in the queue was five deep with only 1 member of reception staff :-(
2 I went early so that I could continue my work in the lounge, to find that without notice, the Priority Club criteria has changed to Elite so I could not use the lounge. :-(
3 The queue was 20 minutes at check out again with only one member of staff

Has the management changed - if so it has changed for the worse

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Crown plaza stay

By

July 18, 2017

I stay at the crown plaza Reading weekly and I have always enjoyed my stays. The reception staff are very friendly and also the bar staff. Particularly like Carol. Very friendly and engaging lady and always will ing to help and have a chat.

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Lovely location, very comfortable

By

July 18, 2017

club

Lovely hotel looking out over the Thames. Very welcoming staff. Very comfortable rooms.

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Amazing staff

By

July 18, 2017

All of the staff at CP were incrediably helpful Nd friendly. They took the time to talk you.

Would definitely recommend staying there

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Great service

By

July 17, 2017

From the get go all staff were brilliant. Nothing was too much trouble.
Lovely hitel in a beautiful setting.

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No Issues - Great stay

By

July 16, 2017

Staff are excellent! The team are very attentive and always polite and friendly.

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A quick stay

By

July 12, 2017

club

Lovely big room with an amazing balcony and view over the Thames.
The spa and fitness club were excellent.

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Leisure Stay

By

July 11, 2017

The stay was ok, but the family room was to small, the food in the evening was poor.

The breakfast was good.

The hotel is 'grubby' and needs a coat of paint and a power wash

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Relaxing and well situated hotel.

By

July 11, 2017

club

The hotel is right on the river so a balcony room (although in high demand) is a must. We had club lounge access which was treat to enjoy snacks and drinks in the evening and the morning. The staff were very friendly and helpful.
The room we had was a balcony room so we had stunning views over the river with a fully opening door onto the balcony. At sunset it was perfectly romantic to sit on the furniture provided and sip a cool glass of bubbles!
The bed was very comfortable and the air conditioning worked so well with the blackout curtains that I slept the best I have in years!
The pool and spa facilities are as you would expect. Although the jacuzzie was out of action on the first day, on the second it was working nicely. Great to unwind after a lovely run along the riverside.
All in all a wonderful experience that was great value for money.

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Perfect service and accomodation

By

July 10, 2017

platinumelite

- Arrived and was greeted as a IHG member. My room was upgraded free of charge.
- Gym and Spa facilities are great.
- I will definitely stay here again.

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