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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 715 reviews
91%
Recommend This Property

Ratings Breakdown

715reviews

  • 5 Stars
    436
  • 4 Stars
    182
  • 3 Stars
    51
  • 2 Stars
    25
  • 1 Stars
    21

great location

By

2016 九月 28

club

all staff attentive and well trained.Good choice for breakfast.Had meal in restaurant at night but food(especially steak) no more than average.Plenty of carparking space.Great location by river Thames thus enabling us to go on a lovely walk after breakfast and watching the swans and energetic rowers.

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A Stay at Reading Crown Plaza

By

2016 九月 28

club

Overall it was a good stay, Hotel and the staff were very good. However there were issues when it came to how they ran the dinner dance. There was a long wait between the starter and main course, and we did not get the desserts that we ordered and got something completely different.

I'd be happy to stay and use this hotel again, but I would question about running an event there.

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Tolles Personal

By

2016 九月 28

platinumelite

Schön gelegenes Hotel und sehr freundlicher Service.
Zum Entspannen kann man einen tollen Spaziergandg an der Themse machen und anschließend die angenehmlichen Zimmer des Hotels genießen.

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Beautiful hotel

By

2016 九月 21

My partner and I had a very pleasant stay. We thoroughly enjoyed the spa and waking up to a great choice buffet breakfast! The bed was very comfy so we had a difficult time getting up! The staff are friendly professional and extremely helpful. Nothing is too much trouble! The cleanliness is of a high standard. We had a room lovely room overlooking the car park. If we had planned better we would have preferred the view to the Thames River.
We certainly will be visiting again and have no hesitation in recommending this hotel to friends and family.

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Great stay - Helpful and friendly staff

By

2016 九月 21

platinumelite

The staff at the Crowne Plaza Reading are superb. They went out of their way to make my dad's birthday very special from gifts to making a special breakfast. He loved it. Combined with a pool, steam room, sauna, massage, and a room overlooking the river, it was a very memorable retreat.

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Riverside views

By

2016 九月 21

Comfortable beds, great nights sleep.
Good gym and swimming pool.
Relaxing barand restaurant area.

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Just Great

By

2016 九月 19

platinumelite

Brilliant hotel with fantastic staff. Jorge on reception is a great. Breakfast is good quality and the pool and spa are also very nice.

Rooms are clean and comfortable.

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VERY GOOD STAFF

By

2016 九月 14

THE ROOM EXCEEDED MY EXPECTATIONS AND THE STAFF WERE VERY VERY NICE. I CERTAINLY DID ENJOY THE STAY.

Posted byHotelStaff
2016 九月 14
Dear Chris's husband, Thank you for taking the time to provide us with feedback about your experience. I am so pleased to hear that we exceeded your expectations and that you enjoyed your stay with us. I will be sure to pass on your comments to the team. I look forward to welcoming you back to the hotel in the near future. Kind Regards John-Paul Duty Manager
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Great staff, comfortable rooms, excellent facilities

By

2016 九月 10

The location is beautiful, overlooking looking the river. Staff are second to non and that's what makes the hotel a great place to stay. The rooms are good quality, clean and have everything you need. Food is fab but I would like to see some more vegetarian options on the menu as the ones they have could be better - although the mac

Posted byHotelStaff
2016 九月 13
Dear ForestGirl74, Thank you for taking the time to leave us your feedback. I am pleased you enjoyed your stay with us, it is always nice to hear such great things about our team. I am glad that you got the chance to take in our beautiful scenery along the River Thames and that we were able to provide you with everything you needed during your stay. I will pass on your comments in regards to our vegetarian options to senior management. We look forward to welcoming you back to the hotel in the near future. Kind Regards John-Paul Duty Manager
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Average

By

2016 九月 10

Can't say would recommend, staff not really bothered. In restaurant when I asked for a morning coffee, yes had to ask, several times, watched them give me dregs from 4 coffee servers, got drink, vile n almost cold. But of a trek for us anywhere as had a wheelchair user and dropped kerbs weren't good..stayed in much better holiday in. Express, wasn't impressed at all.

Posted byHotelStaff
2016 九月 13
Dear Tisso, Thank you for taking the time to provide us with feedback about your experience. Your feedback helps us to continually improve our standards and service. I am sorry to hear that we did not provide our usual standards of service during your stay, It is disappointing that we seem to have fallen short in regards to your stay and I will pass your comments onto the relevant department managers as this is not the service we expect our guests to receive. We do provide accessible ramps and lifts through out the hotel meaning that wheelchair users are able to make use of all areas and to make wheel chair access easier on our guests. If you wished to discuss any of your feedback further please do not hesitate to contact either myself or our operations manager at the hotel. Kind Regards John-Paul Duty Manager
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Rewind base

By

2016 八月 25

club

Used the hotel over the weekend whilst we attended the Rewind music festival in Henley. Half hour cab journey but Henley booked up so Reading was the next best thing.
Enjoyed our stay. Clean and tidy with good service. Only used B

Posted byHotelStaff
2016 八月 31
Dear Wham Boy, Thank you for your feedback, I am pleased to hear that you enjoyed your stay with us over the Henley Rewind Festival and that our team provided you with good service. I do hope you enjoyed the festival as much as your stay with us. Kind Regards John-Paul Dapp Duty Manager
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Good base by the River

By

2016 八月 22

I have stayed at the Crowne Plaza Reading many times. It offers a consistently good service, clean rooms and friendly staff. The gym is well appointed and the full length swimming pool a rare luxury.
I would say however that it is quite a lot more expensive than other local hotels of similar quality and in order to maintain competitiveness could look to upgrading the basic rooms slightly - e.g add mattress toppers, hair conditioner and maybe provide a 'to order' cooked breakfast . The restaurant menu should be changed occasionally too as it offers little to attract regular stayers.
Apart from that, this is an excellent place to base a short stay in this area.

Posted byHotelStaff
2016 八月 31
Dear Jo DV, Thank you for taking the time to provide us with feedback. It is always a pleasure to hear that our team have provided a good friendly service. I am also glad you were able to make use of our leisure facilities and that you had a great stay with us. We do offer a variety of 'to order' food during breakfast which is cooked fresh as well as our buffet options, we have menus on the breakfast tables for this but do apologize that this was not pointed out to you during your stay. I will be sure to pass your comments regarding the rooms onto our senior management to have this looked into. Again thank you for your feedback and I look forward to welcoming you back to the hotel in the near future. Kind Regards JOHN-PAUL DAPP DUTY MANAGER
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