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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 705 reviews
91%
Recommend This Property

Ratings Breakdown

705reviews

  • 5 Stars
    430
  • 4 Stars
    179
  • 3 Stars
    50
  • 2 Stars
    25
  • 1 Stars
    21

Rewind base

By

August 25, 2016

club

Used the hotel over the weekend whilst we attended the Rewind music festival in Henley. Half hour cab journey but Henley booked up so Reading was the next best thing.
Enjoyed our stay. Clean and tidy with good service. Only used B

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Good base by the River

By

August 22, 2016

I have stayed at the Crowne Plaza Reading many times. It offers a consistently good service, clean rooms and friendly staff. The gym is well appointed and the full length swimming pool a rare luxury.
I would say however that it is quite a lot more expensive than other local hotels of similar quality and in order to maintain competitiveness could look to upgrading the basic rooms slightly - e.g add mattress toppers, hair conditioner and maybe provide a 'to order' cooked breakfast . The restaurant menu should be changed occasionally too as it offers little to attract regular stayers.
Apart from that, this is an excellent place to base a short stay in this area.

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Bad Experience

By

August 20, 2016

Had a major problem at check in, bad experience with staff which they failed to rectify satisfactory, I am still trying to sort out the problem 1 week later.

The room was clean and comfortable, and would have been an enjoyable stay if it had not been for the issue with the reception staff.

Posted byHotelStaff
August 23, 2016
Dear Jac1313, Please accept my sincerest apologies for the short falls you experienced during your stay with us in regards to the charges on your account. We have investigated the matter and have tried to contact you via telephone and email to follow up on the situation but unfortunately was not able to make any contact with you. If the situation is still unchanged, please do not hesitate to contact us. Kind Regards JOHN-PAUL D DUTY MANAGER
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perfect stay

By

August 18, 2016

Great value for money and excellent everything
Would definitely recommend

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Perfect stay

By

August 17, 2016

My wife stayed at Crowne Plaza, Reading the night before our wedding and we both stayed on our wedding night.
Throughout my wife's stay and mine the staff could not have been more helpful or efficient for either our or any of our guests stay.
I would not hesitate in recommending Crowne Plaza at Reading for any function or as staying as a hotel guest.

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Excellent pool and comfortable rooms

By

August 15, 2016

platinumelite

Loyalty Lounge is well provisioned, staff are very helpful and friendly and the rooms are very comfortable

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Recommended hotel

By

August 15, 2016

club

I recommend this hotel when visiting Reading as it has an excellent location, is comfortable and spacious, with competent and friendly staff

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Comfy bed and hearty breakfast

By

August 15, 2016

platinumelite

Good hotel choice for business trip, great exec lounge and friendly staff.

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Already covered

By

August 12, 2016

I have already covered the issues in my earlier responses.
I like the location on the Thames and just like the hotel and its staff.
Also, I can always get car parking which is important as space in the area is at a premium.

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Good location, great amenaties

By

August 11, 2016

located on the Thames with great views, staff very friendly, good ambience, great room, great services. Very restful stay I felt 'at home'

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Great Location and helpful staff

By

August 11, 2016

club

This hotel is in a great location for a stay in Readinng. it is located right on the river with lovely walks to the left or right. Reading centre is easily accessed by car or it is a relatively short walk away. Staff were all very helpful and friendly. Having use of a pool was great. I think the hotel offered good value for money and we will most likely stay there again in the future when in Reading.

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Ecellent hotel

By

August 09, 2016

Very friendly staff. Efficient. the car park was secure and behind a locked gate. The bar was well stocked with different drinks and the bar staff were very helpful, even very late at night.

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