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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 889 reviews
86%
Recommend This Property

Ratings Breakdown

889reviews

  • 5 Stars
    506
  • 4 Stars
    200
  • 3 Stars
    87
  • 2 Stars
    55
  • 1 Stars
    41

Great place to stay

By

May 22, 2017

club

Excellent staff, good place to stay. Pool was clean and warm! The hotel is being updated, so there were some areas that were not at the same quality level as previous visits (the restaurant and bar were in temporary areas), but my room was updated

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Construction zone

By

May 22, 2017

club

I took my daughter to Virginia for a concert. We book a room at this hotel prior to her leaving. Upon arriving and checking in we realized that they were remodeling the hotel and the noises we're insane. After a four-hour drive I was looking forward to taking a nap before the show but due to the construction going on I was unable to. I contact the front desk and was told that they should be finished by 6 o'clock p.m. we left the room and returned around midnight after the show. We went to sleep and then around 7 a.m. we were both awakened by loud Drilling and banging from the construction. I contacted the front desk again and was told that they should not be doing that until 9 a.m. . I advised the lady that they were making these noises and they needed to do something about it. She offered to comp me a room the next time we were in the area. I explained to her that I would not be in the area again. I don't got up and took a shower at which time the fire alarm went off and we were forced to evacuate the building. I got dressed while still soaking wet and rushed my daughter out of the hotel in to the Rain outside to wait for them to let us back in. This was the worst stay I have ever experienced that any hotel

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clean room

By

May 18, 2017

club

Greeted warmly, shuttle service was great and friendly

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Great stay!

By

May 15, 2017

club

The staff was very professional and helpfull. The rooms were newly remodeled and very clean. Room service was awesome and so was the breafast. I did not enjoy the burger for dinner. It needs some work and adjustment. It was plain and over cooked. I wish this burger was of better gourmet quality as in some other places at round Carey street. The burger did not match the atmosphere of they newly remodel hotel.

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Business stay

By

May 13, 2017

club

came in in the evening and the night staff were pretty slow. Despite a few people in line to check in or buy from the 'store,' only one person was attending...after 15 minutes, a second person finally came in...did not seem to be enthused at having to deal with customers...rooms were clean enough but the toilet was making so much noise all night...and during the renovation, construction workers did not try to be quiet while they were working. I am sure it would be better after renovations, but it was pretty expensive for what you would normally expect for the price.

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C macey

By

May 11, 2017

Great staff and great hotel. Perfect location be sure to see if the renovation is done.

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Clean, Updated and Comfortable

By

May 11, 2017

club

Even though this property is undergoing renovations, the lobby and hallways are sparkling. The room was spacious, light and bed very comfortable. Bathroom very clean and efficiently planned out.

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construction

By

May 08, 2017

I fully understand the need for updating, however I expect to be notified so I can make my decision whether to stay or not. The fact that they start jack hammering at 7am which vibrated loudly up to our 8th floor room was not impressive. Plus the room smelled like fresh paint still. I am contemplating whether I am going to return in Sept.

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The Nicest People...

By

May 08, 2017

Despite the fact that the hotel entrance was under some pretty serious construction during our stay, the PEOPLE at this hotel were fantastic! Could not do enough for us and went out of their way to help. Rooms were beautiful and the view of the James River was sublime. HIGHLY RECOMMEND.

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Great Hotel

By

May 06, 2017

The hotel is centrally located in down town Richmond, VA and provides excellent value for the cost.

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Overnight Stay

By

May 06, 2017

We only stayed here one night. My son was able to enjoy the pool, the rooms were newly renovated and very clean. The floor was quiet, and we got a good nights sleep. The beds were comfortable, the rooms have a small frig and microwave. The shuttle drove us to Shockoe Bottom so we could meet friends for dinner. It was a welcome break from driving for me.

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Great Stay in Richmond for a weekend

By

May 04, 2017

Overall, had a great stay for a short weekend in Richmond. Breakfast was really good.

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