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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 857 reviews
86%
Recommend This Property

Ratings Breakdown

857reviews

  • 5 Stars
    490
  • 4 Stars
    191
  • 3 Stars
    84
  • 2 Stars
    52
  • 1 Stars
    40

Great service and comfort

By

March 26, 2017

club

Staff was friendly and inviting. Atmosphere was comfortable and clean.

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Great service

By

March 25, 2017

club

The front desk lady was very helpful, breakfast and lunch were delicious. I will definitely stay there next year for my VA medical appointments, great place!!

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Happy Customer

By

March 22, 2017

Very satisfied with this location! The front desk were excellent and welcoming. Felt very relaxed in their presence.

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Great hotel and great people

By

March 21, 2017

From the moment I arrived, I felt welcomed by the staff and they did everything they could to make sure I was comfortable. My room was spotless and the hotel was peaceful and quiet so I was able to get a good night's sleep. I would stay there again in a heartbeat.

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Richmond Stay

By

March 20, 2017

club

Nice hotel, very clean. The pool was in need of maintenance as pieces were coming off the bottom. Perhaps overpriced.

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Good hotel

By

March 20, 2017

club

Clean and courteous . Nice spacious room. Great internet.

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Under Construction

By

March 13, 2017

club

During my stay, the property was under construction. There were hours of no water, false fire alarms, poor tub/shower drainage, and even a time when maintenance came into my room unannounced at 10pm! The rooms however were very clean, and the staff was very polite and helpful.

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Southern Hospitality

By

March 13, 2017

club

I was visiting Richmond for the first time from Alaska. Everyone on staff was courteous and took care of my needs. very polite. There was a lot of construction going on but hotel made that quite clear at time of booking. they did the best they could to keep the construction less distracting. well done.

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Super Cool Cats at the Crown

By

March 13, 2017

club

This was an impromptu visit to Richmond and I was able to get a room quickly over the phone by the awesome staff, nice and clean and friendly people, especially the driver who was super cool.

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Beautiful

By

March 08, 2017

club

Hotel is beautiful along with the view. So convenient to have a restaurant that serves breakfast, lunch and dinner. The room are absolutely breathtaking and the bathroom is stunning. Beds are super comfy and plenty of space. Would highly recommend!

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Sadly Disappointed

By

March 08, 2017

club

Aside from being a little inconvenient to reach, the hotel seemed outdated. There was a water outage the day we checked out and the WiFi did not work. The rooms were musty with dirty windows. I had higher expectations for a Crowne Plaza.

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Great service

By

March 07, 2017

Pleasant staff, clean hotel, safe area. Will definitely stay again

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