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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 1094 reviews
89%
Recommend This Property

Ratings Breakdown

1094reviews

  • 5 Stars
    616
  • 4 Stars
    323
  • 3 Stars
    84
  • 2 Stars
    46
  • 1 Stars
    25

Crowded Noisy Messy Hotel

By

October 17, 2017

club

We purchased this 'add on 3 day package with NCL Cruises
And stayed atvthus property in Rome. It was very very noisy and crowded and you couldn't even walk into the lobby through all of the suitcases and people waiting for rooms. No bell service to help, and we had to carry our own 6 heavy bags ourselves. Both check in and check out!! Mattress was horrible- we spoke to guest services- nothing happened. Room carpeting is old and funky. Halls filled with room service stuff that was never picked up. This was our honeymoon and they never told us we had breakfast in our package. We complained again after missing it and they gave us 30% off dinner at the hotel. Big deal. Shuttle service is not convienentky located from Rome- long walks. We would not stay here again.

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Scary Hallways

By

October 16, 2017

club

The rooms are beautiful but the hallways are dark and scary. Renovations would change the whole ambience, and match the airiness of the rooms. The bathroom
Was phenomenal!

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Tutto bello

By

October 16, 2017

club

Consiglio a tutti con buon cuore :)
Letto comodo
Colazione abbondante
Centrobenessere molto bello

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Good hotel in a good location.

By

October 14, 2017

platinumelite

Nice modern hotel in a good location in Rome. Pleasant rooms and friendly and efficient staff made for a good stay prior to a cruise.

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first time trip

By

October 14, 2017

Had a really good vacation, staff really helpful and friendly, room clean and comfortable, any issues were sorted promptly and quickly.
really enjoyable stay, thanks to all staff.

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Overnight stay between Cruise and Going Home

By

October 13, 2017

platinumelite

We stayed for a night after a Mediterranean Cruise with an early flight the next day. Arrived early, used luggage storage and took a convenient taxi ride to the Roman Forum, had a nice lunch and returned.

Our hotel room was large, with a balcony and view of the pool. The room was very comfortable with a king bed and lounge area, great bathroom. Watched a little TV, read for a while and were able to get to bed early for a 6:40 flight the next morning. Too bad we couldn't stay longer, the hotel is first class with all of the amenities.

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服务不错

By

October 13, 2017

club

酒店安静优雅,大堂简洁舒适。客房设施有些陈旧,门禁有点不灵敏,服务还是不错的。虽然第一天入住的价格比较高,但第二、第三天都调整了价格,使酒店的性价比更高了。

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朝食

By

October 10, 2017

platinumelite

朝食会場がリニューアルされて良くなったと思いました。
チェックイン時に航空会社スタッフと重なったため、やたらと待たされたのが残念でした。
このホテルに滞在する度にスパでマッサージを受けていますが、事前に予約ができないため、当日聞いたらFULLと言われてしまい残念でした。

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Good location great service

By

October 09, 2017

platinumelite

Very good hotel twenty minutes from the centre. Two nice pools and a spa.

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Xx

By

October 09, 2017

club

Personale cordiale. Pulizie buone. Stanze da insonorizzare

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Wonderful experience

By

October 09, 2017

platinumelite

The quality of the stay was beyond my expectations. The staff is really helpful, knowledgeable and very courteous. The Breakfast buffet is very well supplied.
The shuttles to city center and to the airport are very convenient and at a very reasonable price.
The fact that they lend a local smartphone is not only a good generous idea, but so helpful.
I really appreciated the friendliness and efficiency of the staff. For my next stay in Rome I certainly will not hesitate and go back to Crowne plaza.
Erick

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Servizio check-in scadente

By

October 08, 2017

club

Nonostante ampie segnalazioni (diverse emails) di avviso di un early check-in (ore 11-11,30) e l'arrivo alle ore 12,45, non ho avuto il tipo di camera che avevo prenotato.

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