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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4,3

based on 1265 reviews
89%
Recommend This Property

Ratings Breakdown

1265reviews

  • 5 Stars
    728
  • 4 Stars
    322
  • 3 Stars
    114
  • 2 Stars
    53
  • 1 Stars
    48

Good Rooms, but Issues with Facility

By

mars 28, 2017

We stayed at this hotel for 2 nights, and when we were in the room we enjoyed the experience. The beds were very comfortable, good shower, and not too noisy. However, parking at this hotel is a nightmare. We booked 3 months before our stay and had parking included in our package. When we arrived attempted to check in first, but the drive was full and all 15 minute spaces taken. So, we then attempted to go park which meant driving back out to the street and down the corner about a block. At the parking gate we were told we needed a parking pass from the hotel and needed to check in first. So, back around to check in we went. We got checked in and I went to park. I waited 5-10 minutes from the parking attendant to come back from helping someone else to find out the lot was full. However, since I was given a pass they let me in. This involved the attendant getting in the car with me to show me where to park, because they put me and a couple other cars in spots that were technically a fire lane. The attendant kept asking if I was going to need my car the next day. I didn't know because we hadn't made plans yet and the initial booking said we had in/out privileges. We would have been able to get the car out if we needed, but this should not have been something we had to worry about. From what I understand this was an issue the entire weekend. We also ate at the hotel restaurant for a couple meals. Each time we had to wait longer than we would have preferred, because the restaurant is far too small for that size of a hotel, especially one that gives free breakfast passes to some guests depending on their hotel package. This is not an easy issue to fix, but be prepared to wait if you want to eat at their restaurant. Overall our experience was fine, but if we come back for the same event next year we'll probably use one of the properties next door instead.

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Great conference site

By

mars 27, 2017

club

I stayed at the Crowne Hotel-Rosemont, Il from March 15-17 for a work conference.

It was a very enjoyable stay, especially since the conference sessions were very intense and time-consuming. Rather than venturing out by myself, I made use of the hotel's restaurants for lunch and dinner (breakfast was provided). All of my meals were delicious.

The room was very satisfactory; no complaints whatsoever.

Since I flew in for the conference, I made use of the free hotel shuttle to and from the conference, and really appreciated this courtesy of the Crowne.

Good sleep...good food...thoroughly enjoyable!

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Comfortable bed and great service

By

mars 27, 2017

club

The bed was very comfortable. The room temperature, however, was a little cold during my entire stay. Other than that, it was a great stay.

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review

By

mars 27, 2017

As I already submitted, the service and staff were great. The bathroom was not bad but not updated to the quality of the rest of the hotel. Wallpaper not properly attached, broken magnifying mirror, poor lighting right at the magnifying mirror. The bed and room were comfortable and updated.

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Yup

By

mars 24, 2017

The place was nice.. The staff was nice.. Very clean!!! Only complaint is that we reserved 2 rooms with 2 beds each and was told that's not what we reserved and given a room with 1 bed and a sleep sofa

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Food and room

By

mars 24, 2017

club

Good restaurant - poor internet service and no onscreen guide for TV programs.

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excellent restaurant and pool

By

mars 23, 2017

platinumelite

it was too far to walk from the parking lot. there was no valet parking.

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GREAT LOCATION, VERY NICE HOTEL

By

mars 21, 2017

club

VERY NICE HOTEL IN A GREAT LOCATION. LOTS OF AMENITIES OFFERED IN AND AROUND THE FACILITY.

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Great Location and Staff!!

By

mars 21, 2017

club

The hotel is located few minutes from Ohare Int't Airport! Very convenient for business travellers!! Staff are very acomodating!! Will come back again!!

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Great for a Conference

By

mars 20, 2017

club

Our conference had a great stay at the Crowne Plaza. The only downside was the parking situation.
The bed was SO comfortable!

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Convenient and comfortable

By

mars 17, 2017

club

I booked a room in this property via the phone, because my flight had cancelled due to an approaching storm. The entire booking experience was pleasant fast and efficient. Within 10 minutes I had my room reservation. The property is a quick ride from the airport. My overall experience was pleasant and had a very comfortable stay.

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Nice for the Area

By

mars 17, 2017

platinumelite

This is a decent Crowne Plaza, but do expect a bit of noise from O'Hare International Airport. Staff is friendly and helpful, especially in the bar and restaurant. Rooms are well maintained and clean. Bedding was very good and comfortable. TV selection was fair. WiFi was mostly unacceptable. If you opt for the free connection, the service is slow and some pages won't load. If you desired the faster speed WiFi be prepared for a @12.95 per day charge. Don't know if it was worth it, we decided to only check for email. Parking is $25 per day and there is a parking garage with very limited stalls for guests. The rest of the parking is outside. Parking IS NOT convenient; be prepared for quite the hike. Great way to walk off the pounds. The restaurant is the best part of the stay in our opinion. Prices are far more reasonable than surrounding restaurants and they offer an very complete and varied menu.

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