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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.9

based on 567 reviews
72%
Recommend This Property

Ratings Breakdown

567reviews

  • 5 Stars
    276
  • 4 Stars
    114
  • 3 Stars
    62
  • 2 Stars
    61
  • 1 Stars
    54

Comfortable bed and great service

By

March 24, 2017

platinumelite

pleasant stay .........................................................................................................

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Unusual stay. Unexpected treatment

By

March 22, 2017

Have stayed here over 100 times. This stay was 2nd worst ever. Arrived at 7:30pm and room not ready. Finally got room at 9pm. Gave me room that should have been condemned. Terrible smell. Very inconvenient location. Shower awful. Noisy. Indifferent attitude at front desk.

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Recent stay

By

March 22, 2017

The hotel is dated, but the staff was exceptional.

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Old

By

March 22, 2017

Old bath , used looking , does not have the standard for a crown plaza

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Spa

By

March 21, 2017

Everything was great but spa was dirty, water was not clean, very noticeable (by the smell) that the ph in the spa was not correct. I did mention it to the front desk so they could shock or replace dirty water with fresh water. After a couple of hours I took my kids back to the spa and it was not tended too.

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Do not stay

By

March 20, 2017

club

Way to much was wrong here. Was told we had to stay in a room with no AC, restaurant closed early, had to go ask for breakfast vouchers, room was not cleaned after being asked to have it clean, we booked for 4 people but always were given 3 towels :( beds were not queen size they were double size
Had to call corporate the first night there to get AC in our room which took from 930 pm to 12am because they had no other rooms. Was not a good stay and would not recommend them to anyone

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Awesome

By

March 19, 2017

club

Great hotel staff very nice and helpful, very convenient place to stay and I will be back.

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Super clean, well appointed and exceptionally quiet

By

March 16, 2017

Super clean, well appointed , very quiet and great value
Older property, but a really nice place
The lobby is simple and elegant
The restaurant is large and accommodating
The pool is well maintained
The jacuzzi was just what the doctor ordered

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Great Place to stay

By

March 15, 2017

Excellent!! Would not mind staying here again!! I recommend it to everyone!!

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Room was ok and service was ok

By

March 14, 2017

No concierge service fri-sun. Bartender didn't acknowledge me after about 10mins I left. The rooms seem dated but the bed was comfortable and room was clean. I recommend staying at another IHG property other than this one. It's ok just not worth the value.

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Excellent customer service

By

March 13, 2017

platinumelite

Enjoyed stay and was able get much needed rest to prepare for 'hard' work next morning. Comfortable and quiet room in the Quarters. Enjoyed the special amenities as Plat Elite club rewards member. Will stay again.

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Worn out and dirty hotel. Avoid if possible.

By

March 11, 2017

club

As stated, this hotel is worn out, dirty and needs a complete make-over. The staff is nice but the hotel is junk and should be avoided. There are many other hotels in a similar price range that are new, fresh and not dirty. This isn't one of them.

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