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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1201 reviews
78%
Recommend This Property

Ratings Breakdown

1201reviews

  • 5 Stars
    582
  • 4 Stars
    292
  • 3 Stars
    140
  • 2 Stars
    101
  • 1 Stars
    86

One of the worst - this hotel was dirty and extremely outdated

By

January 16, 2018

We have stayed at Crowne Plaza hotels before and always had nice experiences. This one was deeply disappointing. The hotel seems like it has not been updated since about 1960. 2 of the 3 elevators were broken. We resorted to the stairs - ugh - the stairwell was filthy and sticky.
We saw garbage sit on an entrance room table for days with no one cleaning it up. The room was better but still had torn carpeting, a plugged sink and a sliding balcony door that could not be opened,
Fortunately, we were staying on rewards points. I cancelled the nights we were originally booked for cash and we moved to another hotel. I could never pay what they were asking for this nasty hotel.
The lobby is ok. The staff is courteous and helpful. The bar is ok. The restaurant is ok. The physical site is in terrible need of an upgrade. I recommend the Holiday Inn Express downtown as a much much better option.

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