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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4

based on 1058 reviews
80%
Recommend This Property

Ratings Breakdown

1058reviews

  • 5 Stars
    513
  • 4 Stars
    265
  • 3 Stars
    119
  • 2 Stars
    85
  • 1 Stars
    76

Smiling Staff, Horrible Room

By

July 25, 2017

The hotel staff was very nice but the room itself was dreadful. The entire room smelled musty when we first walked in and the smell never abated throughout our stay. The carpet hadn't been shampooed in some time and had an unpleasant texture that could best be described as crunchy. The AC was quite noisy and we had to wear earplugs in order to get a good night's rest. I've stayed at many IHG properties over the years and this one is easily the worst. A friendly staff is not adequate compensation for a run down room.

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Great Stay!

By

July 19, 2017

club

Hotel staff were very nice and accommodating. The only thing that I did not like was the parking spaces. The slots are WAY too small and too few. but other than that, the place is great... I will probably stay here next time.

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Good place to stay for family oriented activities!

By

July 18, 2017

This hotel is for those with family oriented activities. Nice pool and gardens. Could be very noisy. Breakfast area is just crowded and Seems understaffed.

Overall, this hotel needs a lot of updates (major) such in room carpeting, Hallway carpeting. bathroom also is in needs of a major updates.

Breakfast choice is ok. Not great.

For the values received vs. My room rate, it didn't meet my expectation, though it could be the norm in the San Diego area. I came from out of state and it's my first time in Sab Diego

It is not for me. I was expecting a different environment

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Poor Management

By

July 18, 2017

Placed a reservation several months in advance. They put my reservation under a co worker's name, not mine. Key card failed two times. Could not get desired room.

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This a MOTEL not a hotel.

By

July 16, 2017

If you're expecting a hotel, you'll be shocked this is a motel. A massive motel with long, dark, dingy outdoor corridors. Complete misrepresentation.

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Comfortable overall

By

July 14, 2017

Been staying here for the last 6 years and new management is great. Sushi bar and cocktail bar are excellent.

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很一般

By

July 13, 2017

我之前有评价过,但是评论被拒绝了,因为写的是差评!但是我还是要评价,这个酒店的服务一塌糊涂,奉劝大家不要去住!

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Excellent customer service

By

July 11, 2017

Friendly front desk staff; check-in was easy. Hotel was clean, comfortable beds, pool area was relaxing.

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Friendly staff clean room

By

July 09, 2017

Great helpful and friendly staff clean rooms nice swimming pool great atmosphere

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Nice hotel

By

July 09, 2017

club

Nice clean well up kept hotel. Rooms are really nice. Beds are super comfy.

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Nice hotel

By

July 09, 2017

club

Great hotel to stay at. Pleasant and helpful staff. Everything was clean. Only a couple complaints which are no free breafast and the cards to get into parking didnt work most the time so that was a pain. Overall good experience.

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Great Hotel

By

July 07, 2017

club

The hotel looks normal as you drive by, but the rooms are very clean and the beds are very comfortable, it has a great pool and hot tub which stays open pretty late, grounds are clean. the lobby, bar and restaurant are very nice. Good lighting in the restroom, nice counter tops and a huge mirror with two sinks, did enjoy my stay and will definitely stay again when in san diego,

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