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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.1

based on 706 reviews
83%
Recommend This Property

Ratings Breakdown

706reviews

  • 5 Stars
    354
  • 4 Stars
    184
  • 3 Stars
    78
  • 2 Stars
    54
  • 1 Stars
    36

Crown Plaza Long Beach

By

July 22, 2017

Comfortable, professional, accommodating, and a reasonably good value for the area.

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Does not merit being included in the Crowne Plaza brand

By

July 21, 2017

I worked out in the gym on three days. The temperature in the gym was around 85 degrees. The water was warm and I then found green algae at the bottom of the water tank (this issue was addressed immediately by staff when I pointed it out). TV screens did not work on the equipment. Am an Ambassador member but was not offered a complimentary fruit, sweet or savoury snack, there was no gift in the room and mineral water was not replenished daily. Eventually agreed to a 4pm check out but this was not offered willing by the front desk. Very over priced.

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Our Stay was Perfect!!!

By

July 19, 2017

Overall, We had a Perfect tay at the Crowne Plaza-Los Angels Harbor!!!

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My stay at this hotel

By

July 19, 2017

club

This hotel was a huge disappointment for the money spent. Although some of the staff were helpful, some were rude or just didn't do their job. The bed was comfortable but almost everything else in the room was broken ( the knob fell off the tub, plugs did not work , light did not work, clock did not work).There were no towels at the pool and the front desk person seemed to be "put out" when I asked for some. The hotel restaurant had a wonderful breakfast and a nice Lobby. That's probably where they put their money because it certainly was not put into the rooms. I would never stay there again.

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horrible experience

By

July 18, 2017

club

0 star out of 5
Concierge was very rude
Ac didn't work

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Great Stay

By

July 17, 2017

club

This hotel was clean, staff friendly and the price was accommodating. Overall, I would stay again if in the area.

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great service

By

July 17, 2017

club

The staff was very friendly. They went out of their way to make sure I had everything I need. My family stays here every year.

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accueil excellent

By

July 17, 2017

10/10.....................................................................................................................................................................................................................................

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LA Trip

By

July 16, 2017

platinumelite

All very good except the parking situation. Quiet rooms and high floor was nice.

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Comfortable bed and great coffee

By

July 16, 2017

The beds are always comfortable. And the coffee downstairs with breakfast is great. Greeting staff is always friendly. My only dislike is the elevator key card does not always work.

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Good hotel but location depends on needs

By

July 16, 2017

club

To get out, you need to cross a bridge to get over the water.

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Comfortable bed and great view.

By

July 15, 2017

club

We enjoyed the pool and the beds were great! The hotel staff was friendly. We did have a problem with the air conditioning being out in our first room, but they moved us to a different one.

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