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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 770 reviews
93%
Recommend This Property

Ratings Breakdown

770reviews

  • 5 Stars
    527
  • 4 Stars
    164
  • 3 Stars
    45
  • 2 Stars
    18
  • 1 Stars
    16

bed was clean and friendly staffs

By

April 25, 2017

club

I heard Crown Plaza hotel from my sister very nice things about them like when go walk in staffs are nice and friendly and you feel more welcome, they have good breakfast, prices are good. Guests are friendly too that make you feel safe to stay being away from home. Definitely I will recommend to all my friends to stay at Crown Plaza Hotel when you are on vacation or business trip, price is reasonable for the room you stay.

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High price for low quality and bad service

By

April 25, 2017

platinumelite

Rude and overbearing staff. Minimal amenities in the room in distasteful selections (patchouli shampoo reeked). No towel rack in the bathroom; it's clear the design is meant to be minimalist contemporary, but taking out the towel rack isn't going to give a clean look; it's inconvenient.
No acknowledgment of my priority club membership. No welcome points added until I called the desk and asked for them. No details about the hotel shared with me when I checked in (no idea there was a restaurant, bar, or gym).
There were fingernail clippings and hair in the bathroom sink when I checked into the room. There were laborers working with extremely loud tools midmorning the next day immediately outside my room.
This whole stay was riddled with problems. I stay at IHG hotels all over the world. I'd never stay at this one again. It has been one of my worst IHG experiences ever.

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clean, modern

By

April 25, 2017

The updated modern room and very comfortable beds and bedding far exceeded my expectations. I also really liked the essential oils that were left for the room and upgraded toiletries.

I will definitely be back in the future.

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Awesome stay.

By

April 22, 2017

Thanks. Great experience. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Great stay!!

By

April 21, 2017

club

Last minute reservation was amazing! Conveniently located and staff was great. Will be coming back for sure. Thank you for the great hospitality.

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Access and parking

By

April 20, 2017

Access to the hotel from the street is very poor - poor signage and visibility, easy to miss.
Overflow parking lot needs surface attention.
Parking machines (guard arms) were intermittent, and were inconvenient to rely on to open.

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Seattle stay

By

April 16, 2017

Was convenient, picked up and dropped off. Good food and staff. Short distance, good reward program.

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great service

By

April 10, 2017

great service. I do no like that I am being FORCED to write more text than I actually want to write. I find it absurd that you can do this at the end of such a sterling review.

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Comfortable bed and great service

By

April 10, 2017

Great Place to stay, would recommend this hotel to anyone

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Clean and comfortable

By

April 09, 2017

club

Great room, clean and comfortable. Work staff are very friendly beautiful lobby a nice breakfast in the morning

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Business trip

By

April 08, 2017

The staff was extremely friendly (especially house keeping). The rooms were really nice and the beds were comfortable (except the pillows, they were too soft. But, I don't like soft pillows so they might be perfect for someone else). Other then that the restaurant door was good and fairly priced.

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Wonderful Hotel

By

April 07, 2017

I would recommend this hotel to anyone needing a good nights sleep in a very comfortable, secure room. My teenage granddaughter and I enjoyed everything about it. They allowed us a late checkout, as we arrived from our flight around midnight. We were tired and the fresh beds/bedding felt very comfy. Just what we needed. ☺

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