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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.5

based on 628 reviews
88%
Recommend This Property

Ratings Breakdown

628reviews

  • 5 Stars
    391
  • 4 Stars
    186
  • 3 Stars
    32
  • 2 Stars
    11
  • 1 Stars
    8

服务很棒,体验很好

By

June 29, 2017

club

酒店非常注重顾客的服务体验,服务流程等设置合理,管理严谨;前台接待我的女士职业素养很高,给人一流的服务体验,堪称完美,让我非常乐意成为贵公司的会员;客房安排能够最大限度满足需求,包括采取免费升级的方式,我很满意;客房服务响应快,效率高;早餐也不错。

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一切都好

By

June 29, 2017

club

酒店的室内设计和家具款式已经不那么时髦了。但是这也是可以理解的。一切设施都维护的很好,这就够了,总不能每年都重新装修。

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房间大,视野好

By

June 28, 2017

房间大,干净。设施不是最新的,如果能增加usb充电口和iphone音响就最好了。酒店前台服务态度和效率都不错,就是人数不够,导致checkin排队时间较长。

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安静的环境

By

June 28, 2017

platinumelite

总体感觉非常好。
洗衣服务提供了一张说明的纸条,说有一个污渍洗不掉,又不敢用过于强烈的洗涤剂。
我的建议是可以给一个选择,是不洗了就这样处理了,还是说用强烈的洗涤剂再试试。

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房间很舒适,服务规范且热情

By

June 27, 2017

platinumelite

酒店整体硬件设施还不错,没有什么损坏的设备,地理位置好,交通比较方便。
酒店服务方面,值班经理亲切热情,礼貌得体,服务恰到好处。
酒廊环境安静,适合商务办公。
适合商务或休闲出行。

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Comfortable bed

By

June 27, 2017

platinumelite

Excellent bed. Had the chance to select a lavender pillow whicch is my favorite scent.

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床铺舒适,服务一流

By

June 26, 2017

club

入住方便,设施齐全,环境优雅,干净整洁,前台服务亲切友好,酒店周边环境安静,卫生服务都不错,距离五角场商圈也很近

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房间面积大

By

June 21, 2017

酒店位置交通比较方便,周边餐饮选择丰富。有些房间临街,不过隔音效果还好。早餐客人多的时候现场混乱,不容易找到座位。

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服务意识亟需提高

By

June 21, 2017

platinumelite

作为母校挂名的皇冠,这是第一次入住,说实话有些失望。酒店的硬件虽然不新,但是客房打扫得还是很干净的。关键问题在于服务,服务意识还明显不够。快捷号码拨了有好几次都没有及时响应;有个接电话的姑娘说话有气无力的;早餐的时候餐厅基本没有服务,忙成一锅粥。希望这些问题能得到改进。

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服务好,但有些设备老旧

By

June 19, 2017

club

前台服务好,耐心。在会议房间非常紧张的情况下,想办法给我找到一个房间,使我不用中通换酒店。
但房间里的熨衣板太旧。熨衣板上有一个钉子,熨衣服时不小心会把衣服刮破。

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服务得体,卫生放心

By

June 13, 2017

前台服务员和客房服务员都很有礼貌,服务得体,作为会员能充分感受到升级服务。
酒店卫生干净整洁,细节上也做的不错,被子、床垫、枕头都比较舒服。

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Great hotel

By

June 13, 2017

Nice suite, comfortable bed, very clean, great lighting

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