Rated 3.9 out of 5 by 27
Rated 1.0 out of 5.0 by TrippleStone Worst crowne plaza I ever visited
The hotel facility is very old and much worse than a lot of Holiday Inn.
When checking in, the front desk staff even don't know if my room booked has breakfast included. She said she will call back to confirm, but nothing happened. And they don't know what club member level I'm, so no welcome drink, no fruit of course.
In the breakfast next day, there are not too much food served, and the staff is reluctant to add food without guest asking. they even do gossip rather than working.
The worst thing is I got a worm in the potato. Ugrrrr....
The location is very bad, nothing interesting around except a golf field, however it's under maintenance this time.
February 13, 2014
Rated 4.0 out of 5.0 by 颖不到全世界 城堡的外观
February 12, 2014
Rated 1.0 out of 5.0 by TrippleStone 最差的皇冠假日
February 12, 2014
Rated 5.0 out of 5.0 by 肯德机机 A Prefect Stay
酒店虽然有一些年头了 但是大堂还是非常气派的 订的高级房 升到了酒店6楼新装修的豪华房 不过入住的时候酒廊没开 小小遗憾。
February 9, 2014
Rated 3.0 out of 5.0 by Norman9523 average room and bad expericence
Checked in at 9 PM. Without any welcome fruit or beverage for platinum member. Did not recognize IHG platinum member at all. So there's no upgrate at first. After I asked "Is there an upgrade". The girl asked " Are you a member?". "Why not check yourself" I said. "Oh, then 5th floor from the 4th floor" and asked for deposite.
After I got to the room, I did not see any difference between 4th and 5th floor. Why do not give me a higher floor. I believe there're 10 floors in total. Anyway, this is not how you treat your member, not along IHG have Chinese New Year specials offer "Shanghai— Book a standard room to enjoy room upgrade, free buffet breakfast for 2 and 15% off for lunch or dinner* and more"
Besides, the golf course is under rebuilding. No scenery..
February 7, 2014
Rated 5.0 out of 5.0 by zwqxl1 及时的意外 迅速的处置
December 20, 2013
Rated 1.0 out of 5.0 by kerrz 服务烂，会员待遇几乎没有，值班经理一问三不知
December 9, 2013
Rated 5.0 out of 5.0 by JLB53 Outstanding Property
Had the chance to stay at Crowne Plaza Lake Malaren for a short trip to Shanghai and was VERY pleased. Room was spacious, bed was very comfortable, bath had a tub and separate shower with a large vanity. Closet was larger than most hotel closets with plenty of space to put all my clothes. Property has 2 golf courses (one currently under renovation). My compliments to GM Richard Rennie and his staff for everyone was friendly, helpful and responded quickly and completely to every request. Breakfast in the main buffet style dining room was good and price was reasonable. Lobby bar has MASSIVE windows overlooking the golf courses, is tastefully decorated and comfortable. I have traveled to China many times over the years and stayed in many different properties and must say this was one of the very best. It was clean, comfortable, reasonably priced and didn't run into a major communication problem with anyone. On a 1 (LOW# to a 10 #High) scale I would give this property a solid "10"!!
December 8, 2013