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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 823 reviews
83%
Recommend This Property

Ratings Breakdown

823reviews

  • 5 Stars
    423
  • 4 Stars
    265
  • 3 Stars
    78
  • 2 Stars
    30
  • 1 Stars
    27

给会员足够的会员礼遇

By

April 28, 2017

自动识别会员,S卡会员用中信85折订的房间,自动升行政楼层,送待遇!孩子们很喜欢!下次还会继续选择!谢谢!!!

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前台接待员非常专业无热情

By

April 28, 2017

入住感觉非常好,前台的接待员非常专业,对周边的信息也很了解。还有礼宾员也很不错。客房环境好,网络信号超强

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服务热情,干净整洁

By

April 27, 2017

前台接待服务热情,迎宾工作人员热情周到。入住和结帐方便快捷。房间整洁干净。清洁人员认真负责。早餐品种多样,干净卫生

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Nice Pudong location

By

April 26, 2017

Clean room - great staff. The location is a little isolated from good restaurants etc. so you need to rely on cabs - about a 50CNY to 200CNY (if it's raining) cab ride to/from The Bund or Xintiandi. The subway is 2 blocks away which can be convenient but the trains stop running around 22:30 which is problematic. The restaurant in the lobby is OK as is the restaurant in the hotel next door. I usually purchase the club which is nice but gets tired after a few days - they don't really change up the food much; free drinks etc which is nice. There is a Family mart 1 block away which is good for purchasing water, snacks etc. I will return. Thanks

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服务一流

By

April 25, 2017

前台入住时因个别人员体检不佳,但和相关领导反应后迅速解决,其它人员服务挺好,我母亲不能睡软床,服务员马上安排加了硬床板,主动来电邀请去行政酒廊,入住较满意。

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整體不錯

By

April 25, 2017

Twin beds, 床比較小, 交通不算太方便, 好處是附近比較安靜, 壞處就是附近餐廳不多.

金咭會員沒有升級, 但整體還是滿意的

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无线网路

By

April 24, 2017

严重不稳,长期都没有改善,不知道做这些问卷有什么意义,对于商务出行的住宿,经常需要开会,与跨国伙伴开会也是常有的事,深夜在酒店房间开会是合理的安排,但是网路不稳让我们很困扰

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Comfortable room but need to pay more attention to service

By

April 24, 2017

club

Need to pay attention to cleanliness in the restaurant area. I found a dead cockroach on the floor, under the table. Housekeeping staff went in my room to clean (twice!) even though the Do not disturb sign was on and hung on the door.

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Great experience

By

April 24, 2017

Internet wifi connection was an issue, otherwise it was a great stay. The connection problem might be due to my own computer and mobile phone incompatibility

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前台服務時間

By

April 23, 2017

platinumelite

退房時等待過久,沒有人員規劃排隊動線,而且插隊情況嚴重!有IHG會員通道但沒有服務人員(全部櫃檯僅有2位服務人員),經詢問IHG會員通道僅用於辦理入住使用,退房不適用!個人對此覺得相當不合理,會員服務應該一致的!

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Comfortable bed and room with good view

By

April 22, 2017

club

The bed was exceptionally comfortable.

The room has very good view of the city.

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服务一流,这是事实,位置方便

By

April 21, 2017

platinumelite

世纪皇冠是在上海入住体验很好的皇冠假日酒店之一。交通上去往浦东或者虹桥机场都比较方便。酒店的俱乐部酒廊服务非常好,很适合商务办公或会客。

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