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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.3

based on 1096 reviews
83%
Recommend This Property

Ratings Breakdown

1096reviews

  • 5 Stars
    565
  • 4 Stars
    366
  • 3 Stars
    93
  • 2 Stars
    34
  • 1 Stars
    38

干净卫生,一次马马虎虎的入住。

By

November 21, 2017

platinumelite

订房之后,我曾电邮询问了经理是否可以得到房型升级。经理礼貌的回复了我说要看当天入住情况。但入住当天,大堂前台在办理入住时也完全没有提及是否升级房型的事。我因为有事,匆匆忙忙,也就忘记了询问此事。
就在此次入住一个星期之前,我刚刚入住了越南芽庄的洲际酒店,我知道虽然皇冠假日和洲际品牌定位不同,但是我在芽庄受到的接待更加热情一些。当晚我还问客房服务部要肥皂,也是等了十几分钟并且要第二次打电话去要才送到。可能是世纪皇冠假日客人太多,员工太忙碌了些。
至于早上八点之前,有员工敲门并进入我房间一事,我估计可能是员工记错房间了。
我下了星期会去绍兴,已经预定了当地的皇冠假日,现在有点担心是不是皇冠假日有可能服务水平类似。

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