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Rated 4.3 out of 5 by 94 reviewers.
Rated 4.0 out of 5.0 by Good service The staff was very helpful and caring. Good service by people in the reception and restaurants. June 17, 2014
Rated 3.0 out of 5.0 房间清洁整齐,服务尚待提高 这次出差之前,去浦东出差大多数都是在裕景住,这次因为订房的关系最终定了世纪皇冠假日酒店。之前在青岛和镇江都多次入住过皇冠假日,对早餐非常满意,觉得房间和服务也都能对得起星级,这次本来对世纪皇冠假日酒店也抱有较高的期望。到入住的时候,发现房间干净,对得起星级,地理位置也堪称方便,虽然到大拇指广场和世纪公园走路还是较远了点。住了两个晚上后,认为酒店应该在服务方面尽快提高: 1.擦鞋服务。作为商务旅客,基本上每住一家五星酒店我都会尝试擦鞋服务。贵酒店的水平实在令人不敢恭维,可能比路边给5块钱擦鞋的水平还差。既舍不得上鞋油又不注意处理细节。更不要说上蜡之类的。 2.早餐。如果说酒店装潢和洁净程度可以达到五星,贵店的早餐我最多只能给4颗星。品种之少令我很诧异。至少在青岛和镇江住的皇冠都比贵分店要强上不少。 3.大堂酒吧、休息吧。现在连普通的四星酒店都知道在大堂酒吧、休息吧放一些轻柔的背景音乐了。贵分店身为五星酒店,不说请驻唱歌手,搞个音响设备应该不是什么高成本的东西吧?这个真的很失望,我和友人喝了一杯就立刻换地方了。 总的来说,世纪皇冠假日酒店对于只是临时入住的商务旅客来说还是可以考虑的;但是假如酒店在服务方面没有提高的话,对于有特殊需求或者长住的旅客可能并不是一个特别好的选择。 June 17, 2014
Rated 4.0 out of 5.0 by Good service The service from my checking till checkout, all staff provided the best service, thanks June 16, 2014
Rated 4.0 out of 5.0 by Good location for fair I stay at this hotel once a year when exhibiting at SNIEC. The free shuttle bus service to & from the fair is a useful benefit as it can be difficult to get a taxi after the fair. I must compliment the American guy working in the Club Lounge. He was friendly, attentive and good company. There are shops and restaurants within walking distance and the Bund is a short taxi ride away. June 16, 2014
Rated 5.0 out of 5.0 by 很好的入住体验! 酒店位置不错,打车、坐地铁、外出就餐都很方便。酒店早餐样式很多,味道不错,就餐环境也很好。房间布草温馨,床很舒服。服务员态度很好,效率很高。窗外景色不错,正对着世纪公园,是晚饭后散步的好去处。很喜欢这个酒店! June 10, 2014
Rated 4.0 out of 5.0 by Smooking / non-smoking? I did an online reservation with non-smoking room but after the 1st night I found out I was on the smoking floor. Checked with the front desk on the 2nd day and they said their record showed I requested a smoking room but I have my confirmation email saying I reserved a non-smoking room, The front desk staff offered me to switch to a non-smoking floor that means I have to pack my stuff and move. I went back to my room and packed then called the front desk, they sent a staff with the new room key and helped me to move. I appreciated their quick response and good service! June 10, 2014
Rated 5.0 out of 5.0 by 交通便利 选择的理由是离浦东机场比较近,居然还得提供五十个字符。。。不够还得继续凑字数。123456789011223344556677889900 June 10, 2014
Rated 5.0 out of 5.0 by great staff Great staff and service,friendly and extremly courteous .Make you feel welcome and at home the minute you walk in the door .Very convenient location .A great value . June 8, 2014
Rated 5.0 out of 5.0 by Another awesome stay at Century Park! This hotel is my favourite in Shanghai year after year. The team led by Nigel do a fantastic job! This trip for me was different insofar that I had 1.5 weeks business then my wife joined me for 1 week. Richard and Jerry (concierge of the highest quality) sorted out transport from the MAGLEV for my wife, colleagues and their families - much appreciated. The 25th floor team (Nancy, Seven, Colin, Ken, Slava, Logan...) are welcoming, responsive and discrete. I love the changes that have been made the main breakfast area - much variety and fresh cooking - it has transformed the experience. This is probably the *only* hotel that I look forward to staying at.... June 5, 2014
Rated 2.0 out of 5.0 by they lost my clothes when wasing Good hotel but management didn't care when loosing my clothes durin washing. Otherwise real nice hotel and near to the Fair in Shanghai June 2, 2014
Rated 5.0 out of 5.0 by All Crown Plazas should be like this. Excellent hotel, staff was helpful, attentive, and smiling. Great location, quiet at night - next to the park, with a running map given at the concierge desk - I went around 6AM (jetlag!) and there was not a car - a real pleasure for as close as we were to downtown Pudong. The hotel could be used as an example for other hotels in the IHG group, and for other hotels in general. Well done! May 21, 2014
Rated 5.0 out of 5.0 by Shanghai Exhibition Visit One of thee best Crowne Plaza Hotels I have stayed at. Great location for exhibition, restaurants and sunway is close. Breakfast area in the morning shows some degree of training for staff required but still excellent selection of foods and drinks April 29, 2014
Rated 1.0 out of 5.0 by Poor service and internet Breakfast was included in booking, but the staff said that it is excluded. WIFI speed is very very very terrible!!! April 12, 2014
Rated 5.0 out of 5.0 by its royal crown plaza hotel its still not enough to descript crown plaza as your home. service is bass than royal home .I find when im in crown plaza hotel look like im in royal home April 6, 2014
Rated 3.0 out of 5.0 by No wifi in room There is no wifi in my room and the staff reject to change room for me April 2, 2014
Rated 5.0 out of 5.0 by Great comfort and great sleep I have always stayed in your hotel during my visit in Shanghai. The quality of service by your entire dedicated staff is worth a big praise. The room ambience is excellent - quality of sleep is very good. Please keep it up. Cheers! April 1, 2014
Rated 1.0 out of 5.0 by Not the expected Crowne Plaza standard Spent 4 days for business purposes. Awesome bedding as always, convenient location but wireless internet is intermittent and unreliable throughout the hotel. Breakfast layout was confusing, items scattered and not logically grouped, and food was sparse from about 8:30am onwards. Although there were many staff, many seemed inexperienced or trainees and not proactive to assist. Overall I think they can learn a lot from other Crowne Plaza hotels as at the moment, it is more like a Holiday Inn standard. March 26, 2014
Rated 5.0 out of 5.0 by Great place to stay in Shanghai great hotel in Shanghai, perfect location, not too busy/noisy, and not too quiet/lonely. Walking distance to subway/shopping/dinning/parks/museum/art center. Great value and helpful staff, especially at the front desk and lounge. March 18, 2014
Rated 4.0 out of 5.0 by Location Great hotel for me. Friendly staff and clean comfortable hotel. Grate Breakfast and dinner in restaurant was good,(thanks to the mannager for his awareness as our dinners was not brought to the table at same time,) although a bit overpriced,would definitely stay again if we got a good rate. Seemed to be used mostly by business travellers, so we got to enjoy a quiet hotel where staff were always available to help you out. Only improvement I could ask for is shuttle bus to airport, March 17, 2014
Rated 4.0 out of 5.0 by Great place to unwind with excellent service Location-wise, close by to Thumb Plaza (abt 10 mins walk) with lots of options for food and also Metro Line 9 (Middle Yang Gao Road Station). Taxis are easily available. Additionally, the north entrance to Century Park is just a little over 5 minutes walk. Good location if you have business in Pudong and want a more quiet place to relax. Staff is really excellent in almost every way starting from the doorman, bellhop, check-in desk, concierge through to housekeeping; always pleasant and genuinely warm. In-hotel dining options offer a wide selection of dishes catering to various tastes (although you tend to have to pay a little more). As a somewhat frequent "repeat" guest I really appreciate the little gestures like room preference and standing instructions, etc. For this particular stay, there were some interesting experiences but the manner in which they were handled and ultimately resolved is to be commended. A minor inconvenience is that wireless tends to be flaky in some areas for handheld devices. All in all, a great place to unwind with really great service! March 12, 2014
Rated 2.0 out of 5.0 by Poor Internet Very poor internet connection and speed. Very narrow driveway so be careful as doorman will not guide you and avoid hitting cone markers. No membership points can be claimed if paid for by your company. Only settlement by personal payment will points be rewarded. Other then above facilities, food etc are average. February 24, 2014
Rated 5.0 out of 5.0 by A place where you get well recognised and valued as an IHG loyal member! I would highly recommend it! Great value and nice hotel! Would recommend it! February 11, 2014
Rated 5.0 out of 5.0 by This is a great hotel and the best IHG place that I have experienced in Shanghai I stayed in Shanghai for 10 days and had to move to different areas of the city so I had to stay at different IHG hotels. I can honestly say that this the hotel that values you the most and give you the most value/upgrade... if you are an IHG member! Free breakfast, access to the Club lounge... The hotel is excellent, the gym and pool are great. Great breakfast.... Could be an even better experience if staff could speak better English but this feedback applies to all hotels i stayed at in Shanghai. I would very highly recommend it! February 11, 2014
Rated 5.0 out of 5.0 very Good Very Good. I am glad to visit. I visit shanghai with very good image January 30, 2014
Rated 5.0 out of 5.0 by 一贯的水准。 床一如既往的舒适。周末六折价入住。早餐有点平淡。 车停在酒店门口被告知要收费。但是跟前台沟通后还是免掉了。以后得停地下了。 January 22, 2014
Rated 4.0 out of 5.0 by 还可以的酒店 酒店还可以,但是设施有些陈旧,房型设计一般,相对于其他同类的酒店,性价比稍微差些。其他酒店金卡会员都有水果赠送,该酒店却没有,不知为何? January 22, 2014
Rated 5.0 out of 5.0 by Second Home It is always a pleasure to stay at Crowne Plaza hotels and particularly Crowne Plaza Century Park. The management and staff are very courteous and helpful in all respects. Whether it is relaxing after a hard day or just enjoying the ambiance of the hotel, I always feel relaxed and comfortable as I would as if it were my second home. My compliments to the management and staff of this hotel. January 12, 2014
Rated 4.0 out of 5.0 by Friendly staff but poor facilities Check in/ out staff and lounge staff were very friendly and nice, my room was upgraded to executive room from luxurious room with executive treatment which was good, but the shower head in the room was broken which made the water very small, wash basin also didn't have hot water... The location is good, only takes 10 minutes to thumb plaza, easy for shopping and dining. January 3, 2014
Rated 3.0 out of 5.0 by 很标准的一家CP 总体感觉一般。前台按照规定升级到了行政楼层,但是没有行政楼层待遇,那我情愿你不要帮我升。房间还算大的,卫生间也很大,不过卫生间落地玻璃窗的窗帘有点透明,对面就是办公楼感觉不太安全。另外可能因为开业较早所以电视机别说HDMI,就连VGA也没有。停车库上来没有电梯,幸好我没有很重的行李。 December 30, 2013
Rated 2.0 out of 5.0 性价比一般 本人感觉,性价比一般,甚至不太值。因为房间设施比较陈旧,貌似像15年前的屋子装修,除了大,没有别的特点。夜间还冷醒了。 December 28, 2013
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