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Rated 4.6 out of 5 by 156 reviewers.
Rated 5.0 out of 5.0 by comfortable room Everytime I come to ShenZhen,I choose this hotel. Rooms are very clean and quiet. Beds are comfortable. Located in downtown so its easy to find restaurants or stores around this hotel. December 4, 2013
Rated 5.0 out of 5.0 by Excellent Stay Stay on business and was highly impressed with this hotel. Excellent staff!! December 1, 2013
Rated 5.0 out of 5.0 by Luxury in Luohu I had a lightning-fast business trip to Shenzhen so only stayed one night before heading to Hong Kong the next morning, and wanted to be near a land border to get to HK easily. The Crowne Plaza Landmark in Shenzhen is really close to Luohu station where you can take the Hong Kong MTR to Kowloon once you are over the border, so it's really convenient if you need to go to HK. I was lucky enough to get a room upgrade (12th floor) and the room itself was palatial! The bed was big enough to sleep 5 people comfortably (though I didn't attempt this) and there was room for a paddling pool and petting zoo (again, I didn't try this). I had dinner in the 'Brew House' restaurant because I saw an advert in the elevator for their 'Ultimate Burger Challenge' and I thought I'd give it a go. Unfortunately the restaurant was empty when I went there, but the staff were great and the burger was absolutely HUGE (on par with the room!). It's also worth noting that IHG club members get a 15% discount on the food in the in-house restaurants, very nice touch. All in all I had a thoroughly enjoyable and very comfortable time at the Landmark in Shenzhen, despite my short stay. Definitely recommend. November 27, 2013
Rated 4.0 out of 5.0 by 3 nights stay during business trip location is good. all staff are very cooperative and being IHG Member, they gave me all possible support. Most of time. i enjoyed in Vienna Cafe/bar and it was good. November 24, 2013
Rated 5.0 out of 5.0 by Outstanding service - yet again As a frequent visitor to Shenzhen, I am continually impressed by the excellent service and helpfulness of staff at the Landmark. I would recommend the hotel to both business travellers, and those on holiday. Particular thanks to the concierge team who did their best to relocate my lost phone. November 24, 2013
Rated 5.0 out of 5.0 by 很舒适的酒店 到店时间虽然午夜晚了,获得了免费升级,还提供了免费水果。房间面积够大,设施很好。服务人员态度很好。不错的酒店。 November 18, 2013
Rated 5.0 out of 5.0 by Fantastic location and professional service all round ! I spent nearly one month in this hotel. Simply put ,the best stay I have had in my many trips to China. The staff at this hotel are very professional and courteous. They go out of their way to make your stay as comfortable and enjoyable as possible. From check in to my departure the service never stopped. I was given free breakfast every morning while at the hotel. Also other little extras during my stay Front office staff all the way through to restaurants and room service, spa and health club, excellent. 5 ***** star !!!! Jake a waiter in the Brewhouse Restaurant was always a pleasure to deal with. Always smiling and attentive. A friendly guy. Kally from Housekeeping/Front office helpful and attentive, and one particular Front Office Supervisor her name which now eludes me , both so helpful with my internet connection issues. Too many names to mention and remember here. Just to say you have a wonderful hotel, and a great team of people working there. Be proud ! No hesitation in recommending this property to anyone . Great recognition of Reward Club card holders as well. I certainly will return again. Guest from Australia. November 10, 2013
Rated 4.0 out of 5.0 by spacious room with great service staff Room was spacious and clean. Service staff was warm. the hotel is at excellent location if you wish to shop. November 10, 2013
Rated 4.0 out of 5.0 房间整洁舒适 整体不错,前台比较热情,门岗叫车也比较积极,但是早餐一般,品种不多,水果不甜,尤其是洗衣服,熨衣服的速度较慢 November 7, 2013
Rated 4.0 out of 5.0 by 整体不错,早餐挺好的,房间很大! 整体不错,环境还可以,对面就有个星巴克!早餐挺好的,房间很大!就是我住的房间有点味儿,需要经常通风,服务不错! November 6, 2013
Rated 5.0 out of 5.0 by Excellent overall stay We stayed for 2 nights in this Hotel and loved every minute of it. We were upgraded at check-in which was terrific and the staff were fantastic on every level. From Reception, Concierge, Brew House and Vienna - all staff were extremely obliging. We will definitely stay here again. November 3, 2013
Rated 4.0 out of 5.0 地理位置不错,能够感受到前台服务的贴心,洗浴体验很好 房间很好,尤其是洗浴体验很好,并且客房服务能够满足我的要求,前台服务贴心,能够及时处理好我的需求。 地理位置不错,周边设施齐全。 但是,lobby bar的环境不太好,桌椅感觉不是很舒服。 November 3, 2013
Rated 5.0 out of 5.0 by Wonderful Service The staff treated me like it was a 5 star hotel. Very nice people, large rooms, nice amenities, and kept very clean. The restaurant was good as well. October 30, 2013
Rated 5.0 out of 5.0 by best hotel to live in Shenzhen Luohu 1,Room is very big and very comfortable; 2,TV set is new and large size; 3,Hotel offer fruit and enough water; 4,Swimming pool is big and deepth is safe and enough; 5,Parking is convinient for business man when drive pick up me ; 6, Outside enviroment is better than one of other 5 star hotel nearby; 7,Offer one cup of drink for menbership. I always travel to shenzhen and this hotel is one of best, there are several 5 star hotel locate at the middle place of Shenzhen ,but not convinient for transportation if driver pick up me or drive to hotel. October 29, 2013
Rated 5.0 out of 5.0 by 房间面积很大,服务非常完善,硬件条件很好。交通方便,闹中取静。 房间面积很大,服务非常完善,硬件条件很好。交通方便,闹中取静。特别是礼宾部武星先生,还有前台樊小姐。服务非常热情,周到,让我们住客有宾至如归的感觉,每次下班回房间,都像有回家的温暖。 October 25, 2013
Rated 5.0 out of 5.0 by good A very pleasant stay, in addition to the hotel's restaurant is a bit not good, other things are fine October 22, 2013
Rated 5.0 out of 5.0 by Great service Th staff are very friendly. Marty and Tina from the front desk made me feel warmly welcomed and specially. October 18, 2013
Rated 5.0 out of 5.0 by Great hotel, amazingly nice staff! I stayed in this hotel on two occasions with most recent stay in August. I arrived to the hotel very late evening without booking and it was a breeze to get the room. Check-in very efficient. Extremely friendly check-in clerk and concierge. Room very spacious (even for Chinese standards it was huge), bathroom with separate shower and HUGE bathtub. All clean. Good location if you are planning to go to Hong Kong - only few minutes away from Luohu border. Hotel is only seconds away from shopping mall and many restaurants. What amazed me the most in this property is the staff working there, extremely friendly, polite but also professional. They seem to know their job well! I will definitely be staying there again. Well done! October 18, 2013
Rated 3.0 out of 5.0 by Good hotel but... Room is gorgeous, Service is great, food is OK. Upgraded to Executive room, but does not like Holiday Inn, no daily free wash service, neither free soft drink in refreg...Executive lounge has good service, but no alcohol drink unless happy hour?? October 18, 2013
Rated 5.0 out of 5.0 by everything was good I suggest this hotel to everybody - really good location and staff very kind and helpfull - better price comparing with other hotels in the same area October 15, 2013
Rated 4.0 out of 5.0 by 经常 出差住这里,还不错 有时候房间会被分成小房间,有点不爽。 每次赠送的水果和酒卷还不错。 这个调查一直提示字数不够让人很恼火,建议取消 October 6, 2013
Rated 4.0 out of 5.0 by service the wellness offer are very good. They are clean and tidy. Checkout of the hotel was easy flexible and friendly. October 3, 2013
Rated 5.0 out of 5.0 by 一如既往地舒服 去年生日的时候来入住过,那时候的印象很不好,给了一个最后的房间,后来要求换房间还不停强调说我的价钱就是这种房间,如果要换就申请升级,升级以后不停提醒我这房间比之前那个贵很多,搞得我很不好。 后来陆续入住了三次,感觉很不一样了,员工的服务很好,很亲切,房间装修虽然不是我喜欢的,但是床很舒服,来深圳基本都会选择这里。 October 3, 2013
Rated 5.0 out of 5.0 by 服务和设施一流 地理位置好,非常热闹,房子宽敞,感觉很不错。不管是前台接待还是餐厅、清洁服务人员态度特别好,留下深刻印象。 有一点小瑕疵:付款以后才由交通银行信用卡部短信通知,知道该店是特约的最红商户,住房9折。但在结账时没有人告知。但是,离开后经电话联系,工作人员反复了解、核实,在一名女经理的努力下,最终在当天还是给了我一个满意的答复。答应退款打到我信用卡上,虽然还未收到,但工作人员认真、负责的态度还是让人感动。 September 17, 2013
Rated 5.0 out of 5.0 by Exceptional Staff and Property The location, staff and property of this Crowne Plaza are excellent. In a good area for shopping and walking and very safe. Hotel is extremely clean, well lit, very secure and with a superb staff. Thank you for a great stay. September 3, 2013
Rated 5.0 out of 5.0 by Fantastic hotel The Crown Plaza in Shenzhen has exceefed my expectations. not only does it has great location - near the train station and main shopping malls, the hotel room is spacious and staff service is exceptional. would definitely stay here again the next time i am in shenzhen. August 27, 2013
Rated 5.0 out of 5.0 by 很好 交通便利,房间整洁,服务周到,是出差旅游不错的选择!優雅大方。环境服务都不错,给人整体的感觉还是比较好的,有5星级的标准,服务员的服务都很到位,下次有朋友来一定介绍他去皇冠酒店 August 26, 2013
Rated 5.0 out of 5.0 by Clean & Location This is a good hotel with very good maintainance even years old. Treat people hospitably and kindly, and quick action taken if any adv given from guest. The only thing needs to be improved is the bed mat is too soft, not very comfortable for sleeping. Breakfast is good too. Location is very convinient for outside shopping. August 22, 2013
Rated 5.0 out of 5.0 by Excellent service The Reception Manager was very attentive to our needs. After the first night, we made a complain that the bed had a very bad indentation and she immediately upgraded our room for us. When we checked out at about 3pm on 10 Aug, the lady manning the front door immediately assisted me to take my bag when she saw me heading towards the door. Overall : Excellent customer service. August 21, 2013
Rated 4.0 out of 5.0 交通方便,服务周到。 第二次入住了,酒店交通比较便利,但是设施有点陈旧。员工服务态度不错,Check out的速度也很快,这点值得表扬。早餐还可以,但可选择的不多,同时餐厅空间感觉比较小。整体住的还不错,以后还会过来。 August 18, 2013
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