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Rated 4.5 out of 5 by 583 reviewers.
Rated 4.0 out of 5.0 by Fantastic rooms This hotel is somewhat busy and could do with more staff on hand at check in. Also, the dark (black) colouring in the lobby makes place look cold and uninviting, perhaps this can be addressed. Besides this, the rooms were spacious and funky. Nice big spacious windows, and clean. Perhaps there needs tobe a second lift area in the building, as I had to walk across the floor from my lift to my room. Also, this hotel charges for wifi. Any other international hotel chain offers this service for free. June 16, 2013
Rated 5.0 out of 5.0 by Best city airport hotel ever My second stay in this hotel made me feel that crown plaza changi airport gave the best hospitality. not only the best airport hotel but the best city hotel. If u choose to stay not in downtown, go to CP changi and feel the different ambience. U can say how it is, after u stay in. June 16, 2013
Rated 5.0 out of 5.0 by 非常棒的服务与无与伦比的环境 这家酒店位置突出,位于机场T3航站楼边上,非常方便早上值机,并且造型很独特,环境优美,是住过皇冠酒店中品质颇高的一家,无烟区的大床房显得非常简洁舒适,床品质量,装修风格很独树一帜。唯一美中不足的是前台check in时间较慢,但是check out非常迅速。是值得跟朋友推荐,并再次入住的好酒店。 June 16, 2013
Rated 5.0 out of 5.0 by Great Hotel - beautiful and relaxing! We stayed at the Crowne Plaza for one night on our way to Dubai - what a magnificent hotel. Service was wonderful - nothing too much trouble! Gorgeous room - comfortable, spacious, clean, had everything that we needed. Concierge was fabulous - nothing too much trouble for him to organise. Quick to get a taxi to go into town for dinner - great location and proximity to the airport - would definitely stay again and recommend it to anyone who needed a place to stay while transiting somewhere else. June 16, 2013
Rated 5.0 out of 5.0 by Convenience for air travelling This is the 2nd time we have stayed while travelling through Singapore. The comfort & convenience is beyond compare. This time (with more time) we caught the Metro to various places around Singapore for the gardens & shopping etc with no trouble at all. Staff are always very helpful with any questions.Checking in of the flight home was soo easy. June 15, 2013
Rated 5.0 out of 5.0 by Outstanding apart from no rooms for family of 5 All was perfect except we had to pay for 2 separate hotel rooms when we would have fit in one- our baby sleeps between us anyway and our 2 and 4 year olds can share the second queen size bed in the room but the hotel/staff would not allow this and we had to book and pay for a whole 2nd hotel room (not connected to the one we were in- there were no hotel rooms with more than 1 bedroom) we did not need to use June 14, 2013
Rated 5.0 out of 5.0 by excellent i visit sin, 2 or 3 times in a year. my booking for flight was so early morning, so i booked your hotel. your hospitality is enough to pay value. thank you for your help. i booked your hotel again 2013/06/28 in ,out 06/29 see you again! June 12, 2013
Rated 5.0 out of 5.0 by Well appointed and comfortable We have stayed at this property several times and always look forward to it. The first time we booked this property was because of the convenience it offered for our late-night arrival. But we found that we actually enjoy the ambience at this property as well as their excellent restaurants. We will continue to stay at this property on future trips to Singapore and have recommended this hotel to friends. June 12, 2013
Rated 5.0 out of 5.0 by So convenient Nice to walk directly from immigration to hotel. Even nicer to be upgraded to a beautiful suite. Pleasant stay! Thanks to all involved. June 11, 2013
Rated 5.0 out of 5.0 by Awesome! I really love this hotel. Nice location, nice pool. Cozy. June 11, 2013
Rated 4.0 out of 5.0 by A very good stay! I had heard about this hotel before I made the decision to stay here. As recommended, this is indeed a good hotel! The staff was always accommodating and they always serviced with a smile. I wish they had allowed me to do a late check out as my flight was only at 7pm, nonetheless, they graciously offered to store my luggage till I could pick it up later in the day. The fact that this hotel was in the vicinity of the airport meant that I did not have to bring my luggage around after check out and I could take a cab from the office directly to the hotel, pick up my luggage in the evening and proceed to T2 to board my flight! I still had time to stop by the many restaurants in the airport terminal before checking in. However, if you would be spending days going around Singapore, you will have to factor in the time taken to your destination from your hotel as it took me approximately an hour from Orchard to the hotel when I could not get any cabs and had to rely on the MRT. Overall, this had been a great short stay but I would return here again if I were to come to Singapore anytime in the near future. June 10, 2013
Rated 3.0 out of 5.0 by Does not honor IHG benefits During my stay last May 18 for a business trip, the staff are very friendly but I was surprised that they are charging me for a late checkout until 2pm. I've asked about the IHG club rewards but they still insist about the half day cost if I do a late checkout. I was booked for the last flight out so I have nowhere else to go. It seems that they are not honoring the IHG benefits. Aside from that incident, the stay is ok, but the internet is a bit slow. June 10, 2013
Rated 5.0 out of 5.0 by Overnight whilst in transit We stayed at this hotel whilst in transit from Europe I was so impressed that an airport hotel would maintain the excellent service and standards expected at a Crown Plaza I would not have known I was at an airport until I walked out straight into the terminal Very impressed June 8, 2013
Rated 5.0 out of 5.0 by Brilliant all round What more can I say? Absolutely brilliant in all respects June 8, 2013
Rated 4.0 out of 5.0 by Great Transit Hotel This is the 3rd time I've stayed @ this Hotel & it has always been a pleasant experience. Warm welcome, speedy check in & out, spacious comfortable beds, clean room & beautiful bathroom. Will stay there again & would definitely recommend to friends. June 6, 2013
Rated 5.0 out of 5.0 by Always a Pleasure Great hotel location for the business traveller. Fast check in and check out. Friendly and helpful personnel. Plenty of places to eat and perhaps a little shopping if it takes your fancy. And you dont have to rush for that early morning flight. June 4, 2013
Rated 5.0 out of 5.0 by Welcoming Reception and Attentive Conceirge Upon a long flight and a couple 100 meters walk, you're welcomed with a warm receptionist and an attentive concerige and porter. The room is somewhat quiet despite within the airport compound compared to other airport hotels around the world. This is my fourth time staying over at Crowne Singapore for my b-trip. Keep it up and keep it clean. HOWEVER, this is my second consecutive trip I failed to receive morning newspaper despite making explicit request during check-in. Quite disappointed. June 2, 2013
Rated 5.0 out of 5.0 by A traveller's delight! The Crowne Plaza is an easy distance from the airport and the fact that you can get straight onto the SkyRail with your luggage trolley makes it the best transit experience of our travels in the U.K. and Scandinavia. I think other complexes should follow the example of providing such good service. Everyone was welcoming and helpful. I would be delighted to stay here again! May 30, 2013
Rated 5.0 out of 5.0 by Unforgettable Stay! I've always stayed in hotels near Orchard Road whenever I am in Singapore and this is the first time I stayed in Crowne Plaza. I was amazed on how good and courteous the staff was and that they immediately upgraded my room when they found out I am a Platinum Rewards Holder! In my many business stays in the US, I only got upgraded once! The room was great! The pool was great! The breakfast buffet choices was a little limited but they made it up during lunch and dinner! Connectivity was fast but there was no wifi in the room. I will definitely stay again in this hotel when I return to Singapore! May 30, 2013
Rated 4.0 out of 5.0 by Let down by no wifi in the room! How can a hotel like yours connected to Changi Airport (with free wifi) not offer free wife in the room? The cost of the wired option is also astronomical....I will only stay nowadays in a hotel that offers free wifi so I will never consider coming back to your hotel eventhough I may inconvenience myself and take a shuttle bus to a competitive hotel! May 29, 2013
Rated 5.0 out of 5.0 by Great stopover for long flights with children Wanted a stopover for our flight from Sydney to London and selected the Crowne. It was a great choice. Location fantastic as it is literally adjoining the airport. Check-in was easy and our bags and the cot that we had requested were quickly brought to our room. Even though I had only just joined Priority Club - there were a few perks that we were given such as late checkout and a free drink which was great. The pool was a lovely way to unwind from a long plane trip with young children. We bumped into a gentleman who worked for the hotel on our way to find a drink in the lobby who appeared to be concierge. He kindly gave us great tips on where to take the kids (playground on B1), restaurants (B1 and level 4) as well as how to connect to the internet (Wifi available at hotel in public areas but free in the airport which is the adjoining building). Drinks in the lobby were lovely. The area was a great place to relax in. Beds and facilities were great. Breakfast was typical hotel fare with service almost over-attentive. A perfect stay for 24 hours, we really enjoyed our time there and it was a perfect way to break up the trip. Thanks Crowne! May 29, 2013
Rated 5.0 out of 5.0 by Courtesy After a long over night flight, the courtesy of an early check in was much appreciated. The room was first class in keeping with the service. May 28, 2013
Rated 3.0 out of 5.0 by Plane Spot and sleep Don't get me wrong, the hotel is amazing, the staff are extremely friendly and would always ask if you are ok. The room is fantastic when awake and watching the planes from the warm NON-Windy Desk. Great Bathroom and chairs. But the only thing that really upset me was the lack of sleep that I had. I figured out that the air con was not on but you have an overall ventilation system which is on one side of the room. It was on the bed side away from the desk and that's why i only found out about it at night when i got into bed. The air con was off so i tried to sleep but i couldn't because this really cold wind was blowing down on me. I tried putting the duvet over my head but then it was getting too hot and i couldn't breath. I phoned downstairs and although friendly, the man said to try turning the air con off but do it when you've inserted the key, at that point i did mention that i think it was a seperate venitilation but he said to try it and call back. so i tried it and thought maybe it was shutting down, so i went back to bed, but it was still windy. He said if i rang back then he'd get maintenence to look at it but i didnt want them coming in taking the ceiling down while i needed sleep. So i left it and tried again this time with my t-shirt over my head and face, it was not working so i tried sleeping on the other end of the bed, it helped slightly but i still didn't actually get to sleep. I felt frustrated and told the reception, she was kind and asked if they could go check it, and later said that for next time to ring to change the side at which the ventilation is coming through. I told her that i phoned. And that was that. There wasn't any real offer of a discount on the room price, so i asked if i could have a free breakfast which was granted. I would have rather had 50% off maybe. May 28, 2013
Rated 3.0 out of 5.0 by Great location for transit passengers but...... Stayed here on-transit during my recent business trip. For the most part it has all the amenities needed, the service and location is great for people that are on transit. The hotel is located in Terminal 3 however my next flight was out of Terminal 1. There is tram service that runs between Terminal 1 and 3 however this service is shuts down betweeen 2-5am. My flight left at 6am and as such I was given 2 options. Either catch a shuttle bus which picks up at a terminal3 door or catch a cab. Since I had baggage, it would have been great if the shuttle bus stopped at the hotel lobby for pick-up, however they don't. I took a cab and paid about $10 for a 3 minute cab ride instead. One of the main reasons one would stay at this hotel was so that they can easily go for their next flight within the terminals when on transit. It defeated my purpose of staying here due to this incovenience and additional cost incurred. I hear that the Airport Authorities controls the tram service but Crowne Plaza should lobby them to run the service 24 hrs since this is a busy International airport. Furthermore, the rates charged at this hotel is not cheap either. The only reason they can get away with this is because they have no competition. I wonder what would happen if nearby hotels were to provide free 24hr shuttle service to and from Changi airport...... May 28, 2013
Rated 5.0 out of 5.0 by What a room!!!! The room is nothing short of wonderfull. Service in the restaurant was faultless. It would have been nice in reception if I would have been recognised as a gold class member even though I was waiting in the designated spot. May 27, 2013
Rated 4.0 out of 5.0 by Convenient to T3 and very comfortable room Very convenient to T3, great fitness center and pool facilities, comfortable room, though long wait at check out. May 26, 2013
Rated 5.0 out of 5.0 by Always love coming to this hotel As a layover this hotel is brilliantly situated on the airport. Rooms are top quality and quiet considering proximity to the plans, and I got excellent rest prior to my next leg of travel. Staff are super. May 23, 2013
Rated 5.0 out of 5.0 by Nice hotel with attentive staff Provides modern facilities. Nice rooms. Staff are very helpful. May 22, 2013
Rated 4.0 out of 5.0 by Questionable food I stay at your hotel quite often as I travel to and from home to my work in Asia. From time to time I have had meals served to me from your restaurant at the Bar 75. I am almost always disappointed. If it was an isolated case then I could understand but even the last time I stayed, I asked for chicken caesar salad and was served chicken that was microwaved and didnt even taste like chicken. Just terrible! On this recent trip I ended up with a stomach bug from eating your food. Hainanese Chicken on this trip plus something I didnt want or pay for! I would have thought a hotel of your standing could get their food right! I have had other problems over the years with your restaurant as well. A shame really! May 20, 2013
Rated 3.0 out of 5.0 by Nice room, comfy, clean, quiet surprising very miserable receptionist, was there on check in and check out May 20, 2013
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