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Rated 4.2 out of 5 by 96 reviewers.
Rated 5.0 out of 5.0 by Great service and staff I have been staying at the Southbury Crowne Plaza for many, many weeks and am very impressed with the staff and the level of service I have been given. August 20, 2013
Rated 4.0 out of 5.0 by Horrible cleaning service The only problem I had with the hotel was check out was at noon and at 10:45am the cleaning service entered my room and started cleaning and I did not check out yet. They also threw out a bag that I wanted to keep. Also they had the door wide open so anyone could have came in so I am so glad that I did not have valuables in the room because if I did I do not no if I would see them again. I just felt like I was being push out before noon and didn't like it. August 17, 2013
Rated 5.0 out of 5.0 by We had a great time Our recent stay at the Crowne Plaza in Soutbury, CT was excellent. We attended the Litchfield Jazz Festival "after party" in the lounge where the musicians jammed and the atmosphere was great. The bar staff worked their butts off keeping up with everyone's orders. The accommodations were clean and comfortable....the hotel has a nice ambiance. Hope you'll make the "after party" an annual tradition. August 16, 2013
Rated 5.0 out of 5.0 by Good stay here Good place to stay with good breakfast and comfortable bed. August 9, 2013
Rated 5.0 out of 5.0 by Once again great service During our stay there was a minor problem with the ac unit in our room. We received immediate assistance and we were dry happy with the way we were treats by the staff at this location. August 9, 2013
Rated 5.0 out of 5.0 by Great stay Clean rooms, very helpful staff and great location. We would certainly stay at this hotel again. The front desk staff was extremely helpful in giving us directions during our stay. August 8, 2013
Rated 5.0 out of 5.0 by Awsome Staff My wife and I have stayed here three times and the reason is the staff made our stay. We have stayed in the king room which has the most luxurious bed and pillows led TV, Wi-Fi all the comforts you need to relax. The staff from Pricilla in the restaurant, Marybeth in the lounge to Ghazy our stay was worth every penny because they made us feel important which made us feel at home that's why we keep coming back. The food is exceptional the chef really knows how to prepare a meal. the next time you are in the area check out the crowne plaza you will enjoy your stay I know we did. Peter & Margie August 7, 2013
Rated 5.0 out of 5.0 by Nice lounge, food and staff Zenib is an excellent person to run the front desk. She always makes the check in fun and unaventful. August 1, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The hotel staff is always polite, professional, and courteous. Zineb and Jordan always welcome guests with a smile and professionalism. The rooms are clean and the restaurant has some pretty good dishes! It's the only place I stay when I have to be there for business. July 30, 2013
Rated 4.0 out of 5.0 by Bed Pillows There should be different firmnesses, ours were all the same, very soft. July 27, 2013
Rated 5.0 out of 5.0 by Air conditioning and great service After touring the fire watch tower in Southford Falls, in 96 degree heat, my wife called to see if our room would be available an hour earlier than we expected. It was and we appreciated it. The restaurant was exceptional and we ended up having breakfast there the next morning. July 27, 2013
Rated 5.0 out of 5.0 by Best Staff! I travel there at least once a month for work. Crown has the friendliest staff by far. Rooms are comfortable & the food is very good there as well. July 26, 2013
Rated 5.0 out of 5.0 by All around great stay The hotel was comfortable and the service staff were very attentive. I would stay there again without a second thought. Buying breakfast while paying for the room was an excellent option. The breakfast was delicious, plentiful and a nice variety. July 26, 2013
Rated 5.0 out of 5.0 by Superb staff and ambience Comfortable and quiet room. Received top notch guest service treatment from Zineb and Jordan. Sarah also provides exceptional food and beverage service! July 23, 2013
Rated 3.0 out of 5.0 by Poor Customer Service Restaurant Staff My family found your staff very rude in the restaurant. If I had been with them, the general manager would have been confronted and the room written off on Crowne Plaza July 19, 2013
Rated 1.0 out of 5.0 by ZERO hot water/Bad HVAC The hot water in my room was less than optimistic Monday thru Thursday. Friday, I had absolutely no hot water for my shower, just cold tap with the handle to full heat. The air conditioner was terribly outdated, and the thermostat cover rattled on the unit with temporary fixes holding to no prevail. Furthermore, the AC did not have a simple Fan Only Option, that was working anyway. I sleep with a fan on every night to drown out noise, obviously not an option here. As far as drowning out noise was concerned, I stay in hotels every week, Monday-Friday. Never have I had the clarity of conversations in the next room as I did at this establishment. That's not to say the couple was speaking exceptionally loud, the walls were just that thin. The entire facility seemed very outdated and in need of an entire renovation. I stayed at this Crowne Plaza to help achieve my points status. I am a Platinum Elite Member and usually find the Crowne Plaza brand to be a good brand. This hotel, however, has put a sour taste for the branding in general. As previously stated, I am a Platinum Elite member and hope the NEW IHG, or whatever they're calling themselves now, takes this review to heart. I don't often write reviews on hotels as I'm at one on a weekly basis, but this is fitting of everything I have written. Upon further reading of previous guests, the issues I've had with this hotel have been experienced multiple times by others over the course of years. I can only assume that the hotel management does not care enough to take these reviews to heart and I will use the best method of advisement, word of mouth, to demote this particular IHG property. July 7, 2013
Rated 3.0 out of 5.0 by Noisy Air Conditioner Complained to staff in the AM after spending nite. The air conditioner was constantly on and very noisey;the cover for the unit was dislodged and not on properly. We were in Ct for a funeral time was tight and important for the wife to get a good nites sleep unfortunately it didn't happen. Location was great. Had 2 rooms one for daughter and other for wife and Me June 24, 2013
Rated 5.0 out of 5.0 by comfortable Beds and excellant front desk employees We have been to the Crowne Plaza in Southbury, CT several times over past few years. The rooms are very clean and the beds are extremely comfortable. The front desk employees are professional and courteous. They acknowledged us by name every evening when we arrived back to the hotel and after a long day of work. That was very refreshing to us as you don't receive that service at too many places these days. Would not consider staying at any other hotel when we go to CT. June 23, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel I was based in the Southbury, CT region for 7 months. I ended up staying at the Crowne Plaza enjoyed the experience. The staff was very friendly, knowledgeable, excellent service and wonderful accommodations. The food was fantastic and the rooms were clean and organized. Would highly recommend this hotel! June 17, 2013
Rated 5.0 out of 5.0 by Entire Staff was friendly and helpful. The service was above average from the Front Desk to the Restaurant/ Lounge. I had a problem with the first set of Card Keys issued so the man at the front desk made sure to issue brand new Keys which worked fine. He was very apologetic but these things do happen to us quite frequently. 3 out of 5 times on this trip alone. We had a very pleasant stay and I would highly recommend this Hotel. June 16, 2013
Rated 4.0 out of 5.0 by Jane Very reasonably priced, convenient location for reason of my visit. Excellent front desk staff, so helpful----extra kudos to Jordan who is a real asset to your organization!. Room very comfortable. Breakfast Buffett was very good & had several different choices. Toilets needs to be replaced with handicap ones. Way too low for anyone tall, any kind of knee surgery especially total knee replacements. June 14, 2013
Rated 5.0 out of 5.0 by Great Staff and Great place to stay. I have stayed here many times over the last 3 years.The staff really treat you great. Zineb ,Natalie, Jordan ,Dean and Sean do a fantasic job which makes my stays there so nice. The rooms are comfortable, the restaurant menu is very good and has had new items added recently.I wish more of the hotels I stay at across the country were like this one. June 12, 2013
Rated 5.0 out of 5.0 by Great everything Room was awesome Service was excellent I am coming back with another family this summer because of the fantastic experience. I will also return next year for the same race weekend. June 7, 2013
Rated 4.0 out of 5.0 by Memorial day weekend I spent the memorial day weekend at the Crown Plaza for a convention, the service was excellent , the food was great, the staff was very helpful, the only 2 things I did not like were the view from my window looking at all the AC's on top of the hall and the quality of the 2 mattresses in my room, I wished I had a better view and better mattresses, other than that it was a good weekend. Thanks, Sam June 1, 2013
Rated 3.0 out of 5.0 by Limited hot water in shower. The staff was very helpful. Room was very nice. There was a lack of hot water on shower(COLD) . The lounge needs an update very tired looking. May 26, 2013
Rated 4.0 out of 5.0 by Good, Clean, Comfortable for Travel I stay here frequently when traveling through the I-84 corridor of Western CT and always enjoy! Right off of the highway, so easy access on/off, great hotel bar & restaurant, and always clean and comfortable. May 18, 2013
Rated 5.0 out of 5.0 by 90th B'day Party We chose Crowne Plaza for its convenient location; it is right off the highway for those traveling a distance, as many were, and it is in the greater Waterbury area, where most other family members live. However, we were choosing it "sight unseen", and could only hope that it would prove a good choice. In every way, it exceeded our best expectations, as indicated in our "guest experience rating", and this assessment has been reiterated by many of our guests. This was a very special event for our family, and we thank you! May 17, 2013
Rated 5.0 out of 5.0 by very comfortable bed,great service My recent 4 day stay at this hotel was wonderful for me and my 15 year old golden retriever,Tammy. I needed to have room service for all meals, and the food was excellent,service prompt ,and staff from personnel at front desk to maintenance were cheerful, helpful, meeting all of my needs. Would highly recommend a stay here! May 15, 2013
Rated 5.0 out of 5.0 by Outstanding Customer Service I thoroughly enjoyed my experience at this hotel..The staff was very helpful, and courteous, and the rooms were very comfortable. I was pleasantly surprised to have the buffet breakfast included as well..which was excellent. I would return to this hotel if my travel brings me to this area once again. May 4, 2013
Rated 5.0 out of 5.0 by Great hotel and friendly staff Zineb and Jordan are top notch. Greeted each afternoon with a smile and they are always willing to do the right thing to make the stay more enjoyable. Rooms were clean and food was good. All in all, a very pleasant 2 week stay! April 30, 2013
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