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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 984 reviews
85%
Recommend This Property

Ratings Breakdown

984reviews

  • 5 Stars
    533
  • 4 Stars
    221
  • 3 Stars
    115
  • 2 Stars
    74
  • 1 Stars
    41

Crown Plaza Springfield

By

May 24, 2017

club

Had a wonderful conference. Rooms were absolutely luxurious and comfortable. Meeting facilities were great. Meals were great. Wait staff a bit pushy, but no big deal. Highly recommend this hotel.

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Great Hotel for a good price

By

May 24, 2017

club

Reserved three rooms for three nights and all of us had a wonderful time; superb breakfast at the hotel.

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Great staff. Great room and shower.

By

May 22, 2017

One of the best hotels I have stayed in. Friendly staff, great food, and nice fitness facility.

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Love the updated rooms.

By

May 20, 2017

Love the updated rooms. I sleep better here than most hotels.

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Loved it

By

May 19, 2017

Staff was friendly and helpful and rooms were beautiful!

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Great Stay

By

May 19, 2017

club

Excellent value for the price. Staff was friendly and room was clean and comfortable. We will definitely stay here next time we are in town.

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Good food, pleasant staff, comfortable room

By

May 16, 2017

club

Other than a problem with billing, it was a fine place for our meeting.

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Best pillows ever

By

May 15, 2017

Great hotel - fantastic service from staff, great amenities and wonderful bed and pillows. Highly recommend. Just make sure to order breakfast - the buffet is not good.

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Nice

By

May 14, 2017

platinumelite

Nice hotel and rooms are great since the recent remodel.

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Poor cleanliness

By

May 12, 2017

club

The carpet looked as if it had not been vacuumed, there were birthday type die cut outs, that you would find in a gift bag, all over the floor as well as other small pieces of debris. The bathtub had multiple, long hairs on back wall and on side of tub.
At 7:50am received a knock on door from housekeeping as well as her unlocking and entering room, Fortunately, had door slide lock in place. She did apologize and abruptly left. Never had this happen in a hotel before, this early in the morning.

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Great Choice

By

May 12, 2017

platinumelite

Always a great place to stay when visiting the capital city.

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Great stay.. Check them out

By

May 11, 2017

platinumelite

Great place.. They take care of you and hotel is fantastic.. Go

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