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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.1

based on 928 reviews
84%
Recommend This Property

Ratings Breakdown

928reviews

  • 5 Stars
    495
  • 4 Stars
    212
  • 3 Stars
    109
  • 2 Stars
    73
  • 1 Stars
    39

Uninformed

By

March 19, 2017

club

I feel upon checking into the hotel, I was rushed to go. I don't know if there was a pool or restaurant. I don't know if there was a gym either. I was asked about becoming an IHG member how we the travel partner wasn't asked. We checked in separate and he was done quicker than I was. We ended up having to tag along for dinner with some co-workers but was hoping to eat at the hotel. I didn't see anything open there though other than the bar which was on the same floor as the registration desk, otherwise I probably wouldn't let have known about it either. The room was good, plenty of space and it was comfortable. The only thing was not being able to use any other service that was available due to not knowing. I didn't ev n have anything in the room to highlight other services the hotel offers or area recommended restaurants or anything.

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IPD

By

March 18, 2017

club

Overall the hotel was excellent. The room was very inviting and comfortable. Everything was very clean. The ballrooms were perfect for our conference.

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Friendly Helpful Staff

By

March 16, 2017

club

I had a great experience at the Crown Plaza, Springfield, IL. The staff was very helpful and friendly and very efficient. The room was very nice and the mattress and pillows were extremely comfortable. I intend to purchase similar pillows for my home.

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Nice Hotel

By

March 16, 2017

club

Nice place to hold a conference. I would happily stay here the next time I find myself in Springfield.

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bad stay

By

March 15, 2017

we requested items for our baby (microwave and crib) I even called and confirmed the items the day of our stay. By 8pm and several calls to front desk we were told that they could not accommodate our request. Needless to say we were upset. In addition they closed the pool at 7pm so our older children couldn't swim.

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Springfield, IL holiday.

By

March 14, 2017

club

We stay here every time we come to Springfield. The staff are all very friendly and helpful. It is a very comfortable place to stay?

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Conference Stay

By

March 13, 2017

A friendly staff and nice facility. If in the Springfield area you will enjoy this hotel.

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Swinging

By

March 13, 2017

club

The location of the shower was not clear, the timer did not work on the whirlpool, and the I did not figure out the sauna .


Shalom

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Guest Services

By

March 08, 2017

The girl that checked us in was more than accomodating! She made every effory to make sure we had a quiet room. The stay was wonderful!

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Great room and front desk staff

By

March 06, 2017

The temperature of the 2 appetizers we ordered was very disappointing. After a long drive, we just wanted a good meal. Roasted cauliflower and brussels and bacon were both cold . . . Our sandwiches were great! Front desk staff were great/friendly.

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Clean, fresh rooms and helpful staff

By

March 06, 2017

club

The hotel was spacious, well laid-out for our purpose, and clean and comfortable. Staff was attentive and helpful. We enjoyed our stay.

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Great Crown

By

March 05, 2017

platinumelite

Great rooms. Nice old hotel with a lot of charm. Carpet a little outdated but rooms are clean and nice. Great place to stay in Springfield.

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